Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Dedicated Human Resources professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in attracting and rClaireining high quality talent, working under pressure, effective communication, customer service and adapting to new situations and challenges to best enhance the organizational brand and to achieve organizational goals.

  • Valuable experience in full cycle recruitment. performance management, employee relations
  • Good organizational skills
  • Multitasking
  • Clear verbal and written communication
  • Team building and bonding
  • Creativity and innovation
Work History
Human Resources Associate, 01/2017 - 06/2021
Fifth Wall Natick, MA,
  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
  • Carried out full-cycle recruitment in compliance with established procedures and regulations including but not limited to the creation and/or updates of job descriptions, advert placements, preparation of interview questions, shortlisting, candidates pre-screening, identifying qualified and diversified candidates for employment, follow-ups and updates to relevant departments, reference and background checks, offer negotiations and onboarding procedures.
  • Ensured all HR management practices conformed to the organization’s policies, best practices, USAID rules and regulations, and the local labor laws.
  • Maximized team knowledge and productivity by training and providing guidance to employees in application of best practices.
  • Interpreted and advised staff on the organization, USAID, and federal compliance policies and procedures.
  • Maintained high confidentiality in handling personnel and recruitment files.
  • Managed the organizational chart.
  • Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures and to identify training needs to address performance gaps.
  • Worked closely with the HR team to ensure a positive and thriving work environment for all employees.
  • Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies and the labor law policies.
  • Worked closely with the HR Director to identify, analyze and resolve conflicts promptly
  • Worked closely with the HR Director to administer and manage benefits according to appropriate plans and labor laws requirements
  • Worked successfully with the finance team to review, confirm and ensure the accuracy and timely processing of timesheets/payroll.
  • Ensured the management of the leave application system to monitor all leave types.
  • Managed the quarterly leave plan to ensure and promote work-life balance.
  • Managed employee exit protocols
  • Liaised with Health Maintenance Organizations (HMOs) and the Insurance Brokers on behalf of employees for access to healthcare services and other insurance products to ensure quality services are provided.
  • Contributed content for the organization’s newsletter.
  • Worked with the Operations Logistics team to coordinate and provide ticketing, hotel booking, and other logistics support for staff travels.
  • Provided support to departments for the achievement of the overall project goals.
Senior Administrative Officer/Head Benefits Unit , 05/2011 - 01/2017
Pension Department City, STATE,
  • Managed employee database
  • Managed staff development, underperformance issues and employee relations to adopt consistent, fair and objective decision-making.
  • Ensured proper planning and management of staff leave
  • Managed Admin procurement and stores.
  • Organized logistics for functions both within and outside of organization.
  • Wrote and prepared agendas for company meetings.
  • Acquired proper equipment, refreshments and supplies for meetings and supported needs of attendees.
  • Managed retiree’s personnel files and records in compliance with set standards.
  • Ensured proper documentation and filing of official documents.
  • Managed the computation and further processing of retirees' Accrued Rights benefits for payments.
  • Provided guidance to retirees on retirement the processes,
  • Attended to clients complaints and produced weekly reports for management.
  • Liaised with regulatory bodies on pension matters
  • Coordinated interactive forums between clients and officials of the relevant regulatory bodies.
  • Managed pension reconciliation and remittances.
Administrative Officer/ Service Delivery Monitor, 02/2005 - 04/2011
Health And Human Services Department City, STATE,
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Identified staff training needs and prepared training schedules.
  • Scheduled appointments and meetings, organized materials and prepared rooms.
  • Collected data, input records and protected electronic files.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Provided administrative support to the Health and Human Services Director.
  • Monitored Staff compliance to the civil service rules
  • Monitored hospital staff compliance to service delivery standards.
  • Attended to patients' complaints about service delivery.
  • Provided weekly reports on district hospitals service deliveries.
  • Processed staff promotions, upgrades, leave requests, departmental transfers and postings.
  • Managed staff welfare packages and death benefits
Administrative Assistant/ Proofreader, 11/2002 - 01/2005
Information Department City, STATE,
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Coordinated travel arrangements by booking airfare, hotel and ground transportation.
  • Collated and proof-read news articles for production.
Bachelor of Arts: English Language, Expected in 06/2000
University of Abuja - Abuja, Nigeria,

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    School Attended

    • University of Abuja

    Job Titles Held:

    • Human Resources Associate
    • Senior Administrative Officer/Head Benefits Unit
    • Administrative Officer/ Service Delivery Monitor
    • Administrative Assistant/ Proofreader


    • Bachelor of Arts

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