Flexible and focused team player with expertise in customer relationship management, HR proficiencies, strategic planning and time management. Considered highly knowledgeable in information technology, Payroll Management systems, including SAP, and program management.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
Managed communication regarding employee orientation and open enrollment for benefits.
Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.
Organized and delivered training by scheduling, securing facilities and collaborating with subject-matter experts.
Advised leadership and personnel on driving HR policies and business strategy implementation.
Managed compensation, insurance and vacation days within employee benefits programs.
Prepared presentations to company executives regarding employee performance and retention trends.
Explained human resources policies and procedures to employees.
11/2016 to 11/2021
Customer Service SpecialistChi Health – Bainbridge Island, WA,
Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Upheld quality control policies and procedures to increase customer satisfaction.
Trained new hires on products and services, best practices and protocols to reduce process gaps.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Developed strong customer relationships to encourage repeat business.
Mentored new employees on procedures and policies to maximize team performance.
05/2014 to 05/2016
Behavioral TherapistStonebridge Companies – Glenwood Springs, CO,
Tracked client behavior by reviewing behavior incident reports and creating and adjusting behavior management plans.
Maintained strict confidentiality concerning client's mental and medical diagnosis and other confidential personal matters.
Collaborated with case-worker to diagnose problem behaviors and create detailed plan of treatment and maintenance for clients.
Encouraged clients to express feelings and discuss life events in order to help each person develop personal and relational insights.
Directed at-home therapy exercising drills to help the individual to develop math, verbal and writing skills.
Maintained professional and technical knowledge by attending educational workshops and reviewing professional publications.
Maintained confidentiality of records relating to clients' treatment.
Encouraged clients to express feelings and discuss happenings in life to help develop insight into themselves or relationships.
05/2011 to 05/2014
Sales ManagerAaron's Sales And Lease – City, STATE,
Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Performed sales consultations and educated clients on products and services.
Created and maintained sales environment to support business objectives.
Analyzed business and sales targets using critical problem-solving skills.
Established new accounts and serviced existing accounts maintaining professional relationships.
Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
Analyzed competitors' successes and failures, evaluating impact on market.
Education and Training
Expected in 05/1998 to to
High School Diploma: Shawnee Mission West High School - Overland Park, KS, GPA:
Expected in to to
Bachelor of Science: Human Resources Management Johnson & Wales University - Providence, RI GPA:
Fall, 2022 - Dean's List
Spring, 2022 - Dean's List
Enrolled through the PepsiCo Guild Program
Accomplishments
Promoted to Human Resources Associate Coordinator after 6 years of employment.
Grew my route by double digits while providing the highest level of service
Have become the point person for my workgroup on all questions pertaining to the PFP System.
Additional Information
Motivated and energetic individual that is looking for an opportunity to affect real change for the employees of PepsiCo.
Positive go-getter that is genuinely curious, and thrives on learning new systems and processes.
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