Human Resource professional focused on developing efficient processes in a fast-paced environment through the use of knowledge of recruiting, employee relations, training and development, and organizational communication.
Microsoft Office Suite
Hiring and retention
Applicant Tracking Systems
Staffing and recruiting professional
Performance management strategies
Staff training and development
HR policies and procedures expertise
New hire orientation
Exceptional interpersonal skills
Personnel records maintenance
Human Resources Associate August 2014 to CurrentCN Railroad - Homewood, IL
Manage US Southern Region Internship Program which includes recruiting talent, working with VPs and SVPs to place candidates and retain talent for future full-time employment
Work with department function and field to conduct year in talent and compensation review to leverage
Recruit, retain, develop and coach talent for MI and North Divisions which includes: interviewing, compensation negotiation, on-boarding, talent review and retention strategies, resolution of personnel issues and terminations
Successfully developed replacement initiatives and strategies for furloughed employees into alternative positions to ensure retention of ROI.
Revised management and unionized job descriptions for US Southern Region external and internal applicant tracking system
Increased diversity hiring by 35% in North Division
Transportation Clerk February 2013 to August 2014CN Railroad - Gary, IN
Communicates with Trainmasters, Yardmasters, and Customers, and Crews on a regular basis
Reports moves and work that is done in the yard and surrounding industries by the crews
Performs SRS reporting duties: make train, interchanges, work orders, switch lists, SEL logs, processes inbound trains and outbound trains, handles constructive placement and offers
Maintains records and files for the yard
Works with Transportation Managers, Trainmasters, and crews to ensure proper reporting is completed.
Business Manager January 2012 to February 2013The Spa The Women's Center - New Lenox, IL
Developing and growing client base and business
Working alongside multiple departments to achieve results and solve external and internal issues for customers
Streamlining operational efficiencies in all areas of the business to increase overall productivity
Developing and ensuring all business compliance and regulatory guidelines are being met through all company processes
Monitoring production of daily productivity reports to ensure company benchmarks are being achieved
Hiring, training, and employee development.
Operations Manager / Co-Owner January 2011 to February 2013Maverick Commercial Cleaning - Plainfield, IL
Built customer base and handled all client meetings and business proposals
Developed business practices, budgets, and company policies
Trained, managed, and supervised all new employees
Implemented best practices and ensured safety precautions were consistently met
Business Manager December 2008 to May 2011MAC Cosmetics - Bolingbrook, IL
More than doubled the revenue generated by my location within the 2 years I began managing it
Total revenue growth went from $400k in 2008 to approximately $1 million
Expanded the reach of the counter by partnering with local businesses, charities, and the community
Managed the entire operation of my location including the interviewing process, scheduling staff, training, forecasting sales goals, and overseeing staff productivity metrics
Maintained and fostered a cohesive team environment dedicated to employee development and growth, exceeding sales expectations, and providing superior customer service
Conducted monthly coaching sessions and sales meetings to communicate objectives, set goals and follow up on the progress of current initiatives.
Assistant Business Manager July 2006 to December 2008MAC Cosmetics - Nashville, TN
Coached, trained, motivated and lead by example using company products, programs and techniques.
Motivated team on the sales floor to achieve sales and productivity goals.
Modeled the standard for staff in regards to customer service expectations.
Resolve customer issues and requests in an efficient and quick manner.
Third Key March 2005 to July 2006MAC Cosmetics - Tuscaloosa, AL
Presented and reinforced professional appearance and maintain company dress code while setting an example for staff members.
Worked with Retail Manager and Assistant Retail Manager to communicate corporate objectives, procedures, and policies to staff.
Ensure superior level of customer service is given at all times.
Trained and coached new and existing employees.
Bachelor of Arts : Human Environmental SciencesUniversity of Alabama - Tuscaloosa, AL
Customer Service, Retention forecasting, Recruiting and hiring, Compensation negotiation, Policy and process enforcement and development, Employee engagement initiatives, Budget management