Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Degreed professional with extensive Benefits Administrator experience; including, data entry, generating reports, account management, data analysis, and maintaining a good relationship with clients at all levels. Possess broad knowledge of database maintenance, and data and files management experience. Proficiency in trouble shooting, research, and analysis with strong technical computer skills; including Word and Excel, and problem solving skills.
Microsoft: Word, Excel (Pivot tables, VLOOKUP), PowerPoint, Outlook, Access, InfoPath, and SharePoint. PowerMHS, MaxMC, CranSoft, Vantive, PeopleSoft CRM, Stellent, and Travis. SAP HR Portal and Payroll System, Siebel SMT Networking Concepts, SQL, Java, Siebel CRM. Jessica Claire
08/2012 to Current
Human Resources Associate Davenport Richmond, VA,
  • Served as primary liaison between Union workers and local HR in North America regarding short-term disability claims and payroll.
  • Managed and processed disability cases, benefits, leave of absence, escalations, and wage progressions according to Union contract terms.
  • Responded to all inquiries (calls, voice mail, and e-mail) within 24 hours of the 36 hour time frame.
  • Approved Accident and Sickness benefits based on medical guidelines for short-term disability.
  • Generated Approval letters to disability claimants, Union Reps, and local HR on a weekly and monthly basis specifying pay and approved timeline for absence.
  • Coordinated with Union Reps, local HR, and Payroll Department to ensure employees paid correctly, and following up with third party vendors to resolve any pay issues.
  • Assisted with Open Enrollment, FMLA/LOA, updating personnel files, follow-ups on outstanding inquiries, layoffs, and correspondence relating to benefits to ensure compliance and consistency within the timeline of the Union/Nonunion contract.
11/2008 to 07/2012
Benefit Analyst Arthur J Gallagher & Co. Arkansas, KY,
  • Analyzed file data received by a variety of Employee Benefits Outsourcing clients, and third party vendors.
  • Audited and researched documents based on Federal laws and client specific guidelines.
  • Provided clients with accurate and prompt responses to all their queries in a timely manner.
  • Assisted in setting up new hires, deductions, and terminations in the HR Portal system.
  • Managed data and correspondence relating to Pensions, Health & Welfare, Dental, Retiree Benefits, COBRA, Open Enrollment, FSA, Life Insurance, and Dependent Verification.
  • Provided Quality Assurance and managed small projects for E.B.O.
  • teams.
  • Trained and on-boarded new employees on regulations, HIPAA, ERISA mandates, and policies and procedures.
  • Provided back-up support to dedicated teams account, and assisting the call center.
02/2008 to 11/2008
SAP Analyst Armstrong Flooring Pittsburgh, PA,
  • Assigned the task of creating workflows, custom ad hoc reports, and customer accounts.
  • Assisted in database maintenance, and designed and maintained forms in InfoPath on a SharePoint site.
  • Supported the implementation and configuring tools required for a data conversion project to migrate data from the Legacy system to the new SAP master environment within time constraints of the project.
  • Test changes made to the new database and forms to ensure they were culturally appropriate.
  • Audited the Materials Department for data accuracy before the deployment of the new database system.
09/2004 to 01/2008
Benefits Representative Beaumont Hospitals Southgate, MI,
  • Interacted with Clients and Providers through a high call volume customer service call center.
  • Answered and logged client inquiries about medical claims, flexible spending accounts, co-pays, benefits, pre authorization, medical records, claim payments, and other insurance questions.
  • Researched and resolved conflicts to ensure client and physician satisfaction, prepared reports and written communications in a timely manner.
  • Trained and mentored new employees regarding these processes.
  • Served on project teams for a software migration and updating client information on the external website.
  • Generated explanation of benefits, payments, and claim itemizations while adhering to HIPAA compliance guidelines.
Expected in 2007
Master of Science: Health Administration
Pfeiffer University - Charlotte, NC
Expected in 2001
Bachelor of Arts: English
Winston-Salem State University - Winston-Salem, NC

ad, back-up, Benefits, call center, CRM, client, Clients, customer service, data conversion, database, e-mail, FSA, forms, frame, HR, Insurance, Java, letters, Materials, Access, Excel, Outlook, PowerPoint, Word, migration, Networking, Payroll, PeopleSoft, personnel, policies, processes, Quality Assurance, SAP, SAP HR, Siebel, SQL, tables, Vantive, voice mail, website, written communications

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Resume Overview

School Attended

  • Pfeiffer University
  • Winston-Salem State University

Job Titles Held:

  • Human Resources Associate
  • Benefit Analyst
  • SAP Analyst
  • Benefits Representative


  • Master of Science
  • Bachelor of Arts

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