Human Resources/Rental Management; highly effective at incorporating creative leadership skills to achieve business objectives. Directs projects that improve efficiency while meeting deadlines and budget requirements. Accomplished Manager with extensive experience in front-of-house and back-of-house operations. Proven ability to cut costs and decrease renter turnover.
Hiring and retention
Training and development
Personnel records maintenance
Affirmative Action compliance
Reduced employee turnover by 10%.
Increased rentals by 25%
Decreased renters moving by negotiation and mediation
Human Resources and Rental Director12/2009 to 07/2012 Tampa Housing and Apartment RentalsTampa, Florida
Administered various human resource plans and procedures for all company personnel; assisted in the development and implementation of personnel policies and procedures; prepared and maintained employee handbook and policies and procedures manual.
Participated in developing department goals, objectives and systems.
Administered the compensation program; monitored the performance evaluation program and revises as necessary.
Performed benefits administration to include claims resolution, change reporting, approving invoices for payment and communicating benefit information to employees.
Developed and maintained affirmative action program; files EEO-1 report annually; maintain other records, reports and logs to conform to EEO regulations.
Conducted recruitment effort for all exempt and nonexempt personnel, students and temporary employees; conducted new-employee orientations; monitored career-pathing program and wrote and places advertisements.
Handled employee relations counseling, outplacement counseling and exit interviewing.
Participated in administrative staff meetings and attended other meetings and seminars.
Maintained company organization charts and the directory.
Assisted in evaluation of reports, decisions and results of department in relation to establish goals.
Recommended new approaches, policies and procedures to effect continual improvements in efficiency of the department and services performe Maintained human resource information system records and compiles reports from the database.
Maintained compliance with federal and state regulations concerning employment.
Monitored 14 employees.
Establishes rental rate by surveying local rental rates; calculating overhead costs, depreciation, taxes, and profit goals.
Attracts tenants by advertising vacancies; obtaining referrals from current tenants; explaining advantages of location and services; showing units.Contracts with tenants by negotiating leases; collecting security deposit.
Maintains property by investigating and resolving tenant complaints; enforcing rules of occupancy; inspecting vacant units and completing repairs; planning renovations; contracting with landscaping Performed other related duties as required and assigned.
Director of Animal Services07/2007 to 08/2009 Citrus County Animal ServicesInverness, Fl
Develop ordinances Court appearances/issue citations Enforce animal ordinances Update and revise ordinances Supervise 21 employees to include officers, technicians and office staff Prepare and justify budget Inventory to include controlled substances Set fees for licensing and services Develop and update SOP Education of the public and school involvement Maintain and update website Yearly evaluations for employees In house training Seminars Fundraising Manage shelter housing over 7000 animals annually Disease control and vaccination programs Health Department/Rabies quarantine and updates Maintain a safe work environment Create and establish Volunteer Manual and program Created new shelter brochure Set up special adoption programs Oversee the entire shelter maintenance to include vehicles and machines Canine Obedience and Behavioral Training Set up and implemented free food program through Hill's Pet Nutrition Set up and activated the Pet Friendly Shelter for times of disaster (ESF-17).
Manager/Trainer01/2000 to 01/2005 Pinetree Animal HospitalAberdeen, NC
Set up and maintained multi-computer system Cornerstone Software, Microsoft Suite Responsible for payroll, insurance, taxes, sales, accounting (Quick Books) Inventory to include controlled substances Customer Service and sales Developed policy handbook Supervised 14 employees Schedules appointments and seminars Instructed canine obedience and agility This was a new hospital and I began working as the manager approximately 5 months prior to the opening in October, 2000.).
Teacher01/1998 to 01/2000 Episcopal Day SchoolSouthern Pines, NC
Planned and implemented lessons in science, social, language, and grammar.
Team taught with other fifth grade teachers.
Active on Science Committee.
Developed monthly school newsletter published by the fifth grade.
Canine Trainer01/1992 to Current Alfa K9 NYAberdeen Inverness, NC Fl
Train and condition canines in obedience, agility and Search and Rescue.