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Human Resources and Accounts Payable Resume Example

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HUMAN RESOURCES AND ACCOUNTS PAYABLE
Professional Summary

Performance-driven and motivated Human Resources professional with over 20 years of experience in HR operations. Motivated, trustworthy, friendly and resourceful. Excellent management and planning skills. Experienced Server offering 10 years and solid history of accurate order taking, efficient supply restocking and diligent table management. Effective at promoting team success by independently handling side work and cleaning up spills. Extensive knowledge and superior work ethic. Enthusiastic Waitress with 10 years of experience in full service dining. Knowledgeable about food and beverage pairings, inventory management and kitchen preparation. Excellent memorization skills with outgoing, personable attitude. Cheerful bartender and waitress offering 10 years of experience in fast-paced diner and short-order restaurant settings. Skillfully promoted customer comfort and enhanced experiences by answering questions and responding to concerns. Efficiently maintained service standards and followed safe service regulations. Always ready to help team members by taking on additional tasks.

Accomplishments
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Improved team productivity with morale-boosting incentives.
  • Increased revenue 50% by implementing unique promotions.
Work History
Shaffer Machine- Human Resources and Accounts Payable
Peoria, Illinois09/2012 - Current
  • Recruited and screened qualified potential employees.
  • Verified and investigated employment claims and data.
  • Assisted with meetings and presentations within company.
  • Maintained and scheduled complex calendars.
  • Answered and directed [Number] outbound and inbound phone calls per day.
  • Prepared monthly, weekly and daily logs using Microsoft Office Suite.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Organized new employee orientation schedules for all new hires.
  • Created and completed personnel action forms for all hires, terminations, title changes and terminations.
  • Administered compensation, benefits and performance management systems and safety and recreation programs.
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
  • Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.
Re/Max Unlimited- Realtor
Peoria, Illinois04/2007 - 12/2012
  • Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
  • Sold over 50 properties worth over 3.5 million yearly.
  • Built and established new business opportunities and managed more than 60 existing clients, yearly.
  • Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
  • Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
  • Arranged for title searches of properties being sold and gave buyers virtual and physical tours of properties.
  • Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
  • Promoted properties to target audiences to enhance revenue generation.
  • Identified value-added solutions to complex problems and leveraged trends in customer industries to increase sales.
  • Maintained computer systems and provided technical assistance for computer operations for entire office.
  • Communicated with clients and collected information to research cases and prepare settlement offers.
  • Designed and staged homes for optimum showings and photography.
  • Examined homes for client arrivals after planning open-house events and showings.
  • Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
  • Verified payment and loan paperwork for residential property sales, working closely with banks, buyers and sellers.
  • Handled day-to-day happenings of real estate office, consistently growing client bases and increasing revenue.
  • Advised and informed prospective clients on current market activities/condition.
  • Assisted clients with thorough knowledge of short sales processes, mortgage loan processing and foreclosures.
  • Prepared homes for client arrivals during open house events and established signage and wayfinding aids.
  • Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
  • Increased home sales through persuasion, negotiation and ability to close.
  • Negotiated contracts with buyers and sellers to maximize customer savings.
  • Confirmed compliance with federal and state laws to enforce regulations and monitor sales.
  • Resolved client concerns related to home purchases to maintain high satisfaction ratings.
  • Established positive flow of communication with agents, clients, attorneys and all personnel involved in closing transactions.
  • Developed new business and managed new and existing clients.
  • Stayed up-to-date on property environmental regulations and inspected new properties for adherence to emerging codes.
  • Interviewed clients and generated lists of potential properties meeting specific requirements from available listings.
  • Coordinated appointments to show tenants and buyers prospective homes.
  • Reviewed and executed confidential documents, contracts and disclosures.
  • Compared recently sold area properties to determine competitive market prices.
  • Performed home evaluations and developed competitive market analysis for individual homes.
  • Advised sellers on ways to increase curb appeal and make homes more appealing to potential buyers.
  • Completed property walkthroughs before completing deals, upholding accuracy in listings and appraisals.
  • Wrote contracts to outline sales and purchases of residential properties.
Luckies Saloon- Bartender and Waitress
Peoria, Illiniois04/2005 - 06/2008
  • Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
  • Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Managed accurate register and produced daily sales reports backing up inventory usage numbers.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Waited on up to 40 customers at bar and at 10-table bar area.
  • Closed out cash register with 100% accuracy and prepared cashier report.
  • Stayed up-to-date on state laws regarding alcoholic beverage services and maintained 100% compliance for inspections.
  • Poured and prepared mixed drinks for over 150 customers daily and created new libations drawing in clientele.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Handled $2500 cash on daily basis, which built trustworthiness and loyalty with owners.
  • Requested official identification for liquor purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Operated efficiently in high-volume setting to prepare and serve more than 200 drinks per hour.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Skills
  • HR policies
  • Talent management
  • Beverage preparation
  • High-Volume Dining
  • Point of Sale Knowledge
  • Order Delivery Practices
  • Bill Computation
  • Bar Terminology Expertise
  • Guest Seating Arrangements
  • Order Accuracy
  • Guest Relations Management
  • Compliance standards
  • Tableside Service
  • Cash Handling
  • Accurate money handling
  • Hospitality service expertise
  • Upselling techniques
  • Bar terminology
  • Administrative support
  • Conflict management
  • Menu Memorization
  • Wine Service
  • Food Preparation and Safety
  • Ordering Procedures
  • Table Setting Knowledge
  • To-Go Order Preparation
  • Food Spoilage Prevention
  • Daily Specials Memorization
  • Food Tray Carrying
  • Dining area maintenance
  • Food station setup
  • Food running
  • Sales expertise
  • Food and beverage pairings
  • Menu presentation
  • Wine knowledge
Education
Washington High SchoolWashington, IL04/1986High School Diploma
Certifications

Successfully completed Food Sanitation Course.

Successfully completed Lead production Course.

Successfully completed Sales Manager Course.

Successfully completed Microsoft Computer Course.

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Resume Overview

Companies Worked For:

  • Shaffer Machine
  • Re/Max Unlimited
  • Luckies Saloon

School Attended

  • Washington High School

Job Titles Held:

  • Human Resources and Accounts Payable
  • Realtor
  • Bartender and Waitress

Degrees

  • High School Diploma

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