Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
  • Strategic and innovative Human Resources (HR) professional who applies HR initiatives to improve performance, efficiencies, and employee engagement to business operations.
  • Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.
  • Dedicated leader who supports staff and executive management through broad knowledge base of HR policies, regulations, and best practices with a fundamental understanding that human capital is every organization's greatest asset.

Talented [Job Title] highly effective at incorporating creative leadership skills to achieve business objectives. Adept at directing projects to improve efficiency while meeting deadlines and budget requirements.

Human Resources Manager with practical understanding of business needs. Areas of expertise include conflict management and employee training.

Highly efficient Human Resources professional offering [Number] years of performance in fast-paced and challenging administrative environments. Resourceful team player focused on developing efficient processes utilizing knowledge of HR administration, recruiting, and employee records management. Adaptable and strategic with strong proficiency in [Software].

  • Microsoft Word, Excel, PowerPoint and Outlook
  • Intermediate in Microsoft Access
  • Proficient use of online applicant tracking system (NEOGOV)
  • Expert in operating and navigation of Human Resources Information System (Oracle/Peoplesoft)
  • Experienced User in Adobe products including Illustrator, InDesign, Photoshop, Professional, and LiveCycle
  • Proficient in development and maintenance of information through a content management site (CMS), including HTML coding
  • Detail Orientated
  • Project Management
  • Adobe products, Office
  • Photoshop, Outlook
  • Advertisements, PowerPoint
  • Advertising, Microsoft Word
  • Analyst, Navigation
  • Auditing, Oracle
  • Benefits, Payroll
  • Brochures, Peoplesoft
  • Budgets, Performance management
  • Budget, Personnel
  • Business operations, Policies
  • Business processes, Presentations
  • CMS, Processes
  • Coach, Project Management
  • Content management, Proposal
  • Contracts, Proposal development
  • Customer service, Recruitment
  • Employee Relations, Reporting
  • FSA, Research
  • Forms, San
  • Graphic, Supervising
  • Human Resources, Surveys
  • HTML coding, Technician
  • Illustrator, Validation
  • InDesign, Video
  • Insurance, Vision
  • Interpretation, Website
  • Director, Websites
  • Materials
  • Mentor
  • Microsoft Access
  • Excel
  • Affirmative Action compliance
  • Hiring and retention
  • Training and coaching
  • Training and coaching
  • Training and coaching
  • Training and coaching
09/2015 to Current
Human Resources Analyst II Arlington County, Va Arlington, VA,
  • Identify, analyze, and provide recommendations for operation and compliance issues to Benefits Chief for health and welfare insurance plans, benefit programs and to Assistant Human Resources Director and Employee Relations Chief for employee performance management.
  • Develop, plan, organize, and manage the work of the Employee Benefits and Service Division staff.
  • Direct reports include 1 Human Resources Analyst, 1 Personnel Technician, and 2 Supervising Office Specialists.
  • Indirect reports include 6 Human Resources Analyst, 2 Personnel Technicians, 18 Office Specialists, and 3 Office Assistant III.
  • Grow, coach, and mentor team members ensuring solutions-focused outcomes are sought as issues are identified.
  • Work with staff to develop and implement strategies and business processes that are customer service focused and increase employee engagement.
  • Identify and create solutions to increase efficiencies of business operations.
  • Provide direct oversight over multiple core Employee Benefit Programs and Insurance Plans such as Commuter Services, COBRA, Wellness, Section 125 Cafeteria Plan, Medical, Dental, Vision, and Life.
  • Provide oversight of assigned program funding and budgets such as Wellness budget (over $1,000,000) and Commuter Service budget (approx.
  • 200,000).
  • Communicate and provide guidance on the interpretation and implementation of state, federal and county legislation, rules, regulations and policies to staff, employees, and management.
  • Provide oversight over the development of employee benefit related materials such as plan documents, employee correspondence, Employee Benefits Guide, and public facing Employee Benefits and Employee Relations websites.
  • Plan, develop, and provide oversight over the Request for Proposal process for health and welfare plan benefits.
  • Conduct interviews and make recommendation for hire.
  • Extract and analyze data from Human Resources Information System for Employee Benefits and Employee Relations related matters such as validation of work performance evaluations, Assembly Bill 119 compliance, employee leaves of absences, and Request for Proposal development.
  • Develop employee relations related materials such as guidelines and training presentations for supervisors and payroll specialists to process work performance evaluations.
  • Provide guidance on the interpretation and application of collective bargaining unit agreements.
  • Provide support, guidance, and recommendations for benefit related programs, processes, and procedures relating to the December 2, 2015 San Bernardino County and October 1, 2017 Harvest 91 Festive Terrorist Attacks.
  • These matters involved the handling and processing of highly complex and sensitive information.
  • Provide support and direct staff in the auditing, reporting, and compliance with the Patient Protection and Affordable Care Act (PPACA).
  • Optimized processes by training employees to apply industry best practices and observe all protocols.
  • Managed [Number] employees across compensation, benefits, wellness and safety, HRIS, payroll and information and data departments to ensure optimal productivity.
  • Liaised between employees and senior leadership to address inquiries, complete contract processing and foster problem resolution.
  • Evaluated staff performance at multiple facilities and made recommendations for training improvement.
  • Applied comprehensive understanding of HR principles and employment laws and regulations to provide counseling to [Department] and develop [Type] policies.
  • Implemented employee engagement and development activities, presentations and training to maximize productivity and unite workforce.
  • Prepared employees for assignments by establishing and conducting orientation and training programs.
  • Developed process improvements and streamlined procedures to effectively resolve employee discrepancies.
  • Interpreted, explained and enforced human resources policies to keep staff in compliance with standards.
  • Managed recurring HR processes such as [Type], [Type], [Type] and [Type].
  • Supported executive decision-making by reporting on metrics and recommending actionable improvements.
  • Increased improvement initiatives using [Skill] and [Skill], troubleshooting problems for corrective action.
  • Maintained employee benefits programs and informed employees of benefits by studying and assessing benefit needs and trends.
  • Sorted job applications, vetted candidates and recommended individuals for key positions.
  • Decreased project gaps by successfully mentoring staff on best practices and protocol while monitoring performance quality control for corrective action planning.
  • Decreased project gaps by successfully mentoring staff on best practices and protocol while monitoring performance quality control for corrective action planning.
08/2011 to 09/2015
Human Resources Analyst Perris Union High School District Perris, CA,
  • Research, interpret, and apply federal and state legislation for cafeteria plan benefits.
  • Develop and/or update employee benefit related materials including plan documents, procedures, employee correspondence, Employee Benefits Guide, and Employee Benefits and Services Division public and employee webpages.
  • Communicate regulatory updates to staff and management.
  • Research, interpret and apply Memoranda of Understanding provisions for negotiated benefit plan and leave provisions.
  • Develop, interpret and monitor contracts for Dental, Medical Expense Reimbursement (FSA) and Dependent Care Assistance Plan Benefits which includes resolving complex contractual issues.
  • Manage implementation of new Dental, Medical Expense Reimbursement (FSA) and Dependent Care Assistance Plan Benefit contracts.
  • Plan, coordinate, and direct Open Enrollment activities for 22,000 benefited employees for health and welfare benefits.
  • Develop Board Agenda Items for Dental, Medical Expense Reimbursement (FSA) and Dependent Care Assistance Plan Benefits.
  • Conduct benefit presentations for new employees; current employee groups, Payroll Specialists, and the Employee Benefits and Advisory Committee (EBAC).
  • Serve as lead analyst in the development, and implementation of the EMACS Forms Website Redesign Project.
  • Maintained employee benefits programs and informed employees of benefits by studying and assessing benefit needs and trends.
  • Optimized processes by training employees to apply industry best practices and observe all protocols.
11/2006 to 08/2011
Personnel Technician County Of San Bernardino City, STATE,
  • Identify, extract, interpret, compile and refine statistical data provided to departments via PowerPoint presentation for appearance before Equal Opportunity Commission.
  • Assist EEO Analyst with the development and implementation of AB1825 Harassment and Prevention Training.
  • Assisted EEO Analyst and Manager in developing the Equal Employment Opportunity Plan Short Form.
  • Assist EEO Analyst and Manager in the planning and implementation the Equal Opportunity Commission Forum by developing informational materials, EOC presentation, and video media for the event.
  • Establish recruitment plans including developing the examination plan and job posting.
  • Review applications to determine if minimum qualifications have been met.
  • Evaluate supplemental application using assessment tool to rank applicants for placement in applicable score range.
  • Conduct salary and compensation surveys for requesting agencies.
  • Conduct internet searches to locate effective advertising resources and obtain quotes for advertisements.
  • Assist the public with questions regarding the application process as well as interpret and explain Human Resources rules, regulations and policies.
  • Implement policies in assigned duties.
  • Review new position questionnaire forms to ensure that classification requested is in alignment with request procedures.
  • Create accounts for new departmental and Human Resources users in NEOGOV.
  • Design professional recruitment brochures with graphic programs as well as other informational outreach brochures.
Education and Training
Expected in 2010
Bachelor of Business:
University of Redlands - Redlands, CA
Activities and Honors

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  • University of Redlands

Job Titles Held:

  • Human Resources Analyst II
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  • Personnel Technician


  • Bachelor of Business

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