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Human Resources Administrator Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Proficient [Job Title] offering proven skills in HR administration. Dedicated to promoting efficient business operations and high productivity by onboarding well-qualified candidates and minimizing employee turnover. History of driving advancements in training, productivity and team motivation through proactive approaches.

Skills
  • Personnel file management
  • Background checks
  • Human Resource management
  • Policy and procedure development
Work History
01/2020 to Current Human Resources Administrator Cobham Plc | Orchard Park, NY,
  • Prepared all human resource documentation, including new hire letters, employee contracts and corporate policies/procedures.
  • Addressed employee conflicts with appropriate urgency, following all corporate procedures.
  • Reviewed job applications to identify, vet and recommend optimal candidates.
  • Managed benefits enrollment by answering questions and aiding employees with login details.
  • Oversaw exit interviews and off-boarding process for resigned and terminated employees.
  • Updated HR database with new employee information, changes in benefits and other details on daily basis.
  • Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
  • Collaborated with legal and compliance teams to review paperwork, intake feedback and ensure viability of available information for new training processes.
  • Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
  • Answered questions from employees regarding health benefits and 401k options in person, over phone and by email.
  • Collaborated with entire human resource department to discuss new ways to recruit top talent.
  • Devised hiring and recruitment policies for [Number]-employee company.
  • Assisted management with optimizing employee management strategies for areas such as [Type] and [Type], facilitating positive [Result] in [Timeframe].
  • Structured compensation and benefits according to market conditions and budget demands.
  • Set, enforced and explained HR policies to team members to cultivate compliant and satisfied workforce.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for [Number] new employees.
  • Liaised between multiple business divisions to improve communications.
  • Directed and controlled various benefit programs, including 401K, medical, dental and vision.
  • Communicated with potential hires to provide clarity on expected tasks, compensation and policies.
  • Generated and updated complete and accurate employee files for [Industry] group with over [Number] employees.
  • Collaborated with management to build and implement effective, modern employment policies.
  • Coordinated ongoing technical training and personal development classes for staff members.
03/2018 to Current Licensed Insurance Professional Hutchinson Credit Union | Wichita, KS,
  • Presented financial well-being information to groups of over [Number] people to cultivate new business and increase financial well-being of customers.
  • Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Built relationships with clients through active listening and [Skill] talents to provide excellent service.
  • Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
  • Directed [Number] employees and preferred partners to facilitate sales and renewals of stop-loss products.
  • Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures.
  • Possessed expert knowledge of competitive and third party products and translated knowledge into business strategy.
  • Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements.
  • Led [Type] team in delivery of [Type] project requiring close cooperation among members to share information and develop solutions to meet broad array of deliverables.
  • Converted community contacts into potential clients through networking, consistency and credibility.
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
  • Monitored social media and online sources for industry trends.
  • Adhered to established policies, procedures and compliance for satisfactory audit rating.
  • Managed logistics operations to meet customer expectations and financial standards and policies.
  • Liaised with [Job title] to organize and perform [Timeframe] quality standard training for new and existing staff.
  • Conceptualized and designed abstract ideas, built plans, and delivered details to CMO.
  • Supervised production planning while using appropriate tools and analysis for smooth production output.
  • Documented meeting minutes and distributed to staff to facilitate follow-up and permanent record.
  • Developed and executed targeted relationship and account development strategy.
  • Conducted field visits and met corporate customers for business development.
  • Drove [Type] and [Type] operational improvements that resulted in significant savings and improved profit margins.
  • Developed standard operating procedures and document workflows for current and future process steps.
  • Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.
  • Supervised and led employees to high performance levels in cross-functional matrix management structure.
03/2005 to 11/2009 Financial Services Representative Merrill Lynch Pierce Fenner & Smith Incorporated | City, STATE,
  • Negotiated with finance companies for optimal financing opportunities for clients.
  • Educated and worked with clients on ROI terms to find accurate solutions.
  • Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
  • Targeted accounts at senior and executive levels and secured funding for future initiatives.
  • Acted as liaison between customers and funders to increase overall funding by [Number]% and remove financial roadblocks.
  • Established key procedures for teams preparing documentation, models, and presentations.
  • Managed and evaluated activities of [Number] outside investment advisors.
  • Saved $[Number] [Amount] per [Timeframe] by decreasing headcount and minimizing [Action].
  • Continued education on current banking products and services through [Area of study] program.
  • Assessed clients' financial situations to develop strategic financial planning solutions.
  • Enhanced operational risk application to capture regulatory findings from agencies such as SEC and OCC.
  • Organized financial analysis, market research and due diligence filings materials for potential investors.
  • Reconciled debit reports, margin reports and trade settlement reports to reach in-house goals and objectives.
  • Audited financial services clients, including banks and asset management companies.
  • Collaborated with compliance department to eliminate procedural errors and margin breaks.
  • Managed team of [Number] analysts focused on [Type] area.
  • Exceeded quarterly sales goals by [Number]%.
  • Researched companies and prepared presentations for management and prospective buyers.
  • Contacted and lined up fellow investors to enable successful IPOs.
  • Handled various accounting transactions.
  • Met with clients to generate new business and negotiate contracts.
  • Developed strong relations with company associates, reducing turnover by [Number]% within [Timeframe].
  • Selected investments based on quantitative analysis of stock performance, financial ratios and financial reports.
  • Processed exchange and foreign currency.
  • Trained and directed [Number] new hires during department orientations.
  • Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and [Number]-member management team with related direct reports.
  • Used investment instruments in complex option hedging strategies and trading scenarios, including fixed income and equity securities.
  • Built, supervised and mentored [Number] teams and leaders in receiving and inbound operations.
11/1998 to 02/2005 Trading Sales Supervisor Citigroup/Smith Barney | City, STATE,
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
  • Possessed expert knowledge of competitive and third party products and translated knowledge into business strategy.
  • Collaborated with materials purchasing specialist to meet production requirements and quality standards.
  • Developed, updated and maintained database of existing and potential customers in [Software].
  • Conducted training and change management processes to improve operations.
  • Communicated value and position to sales team and developed tools to support selling process.
  • Engaged client executives to assess strategic business needs and challenges and translate business strategy into human capital opportunities with business impact.
  • Coordinated with [Type] team in developing project plans for prioritized initiatives.
  • Developed standard operating procedures and document workflows for current and future process steps.
  • Determined and recommended methods to address improvement opportunities.
  • Liaised with [Job title] to organize and perform [Timeframe] quality standard training for new and existing staff.
  • Managed and archived quality documentation and participated in internal and external quality audits.
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
  • Welcomed visitors to office, communicated arrival to team and managed visit expectations.
  • Received incoming calls and messages and addressed or triaged phone requests.
  • Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures.
  • Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
  • Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from [Product or service], protecting company reputation and loyal client base.
  • Improved quality processes for increased efficiency and effectiveness.
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
  • Worked with [Job title] to resolve [Type] problems, improve operations and provide exceptional customer service.
  • Developed team communications and information for [Type] meetings.
  • Investigated and resolved customer complaints to foster satisfaction.
  • Maintained regular contact with clients and identified opportunities to deliver added value to client relationships.
Education
Expected in 12/2022 Bachelor of Science | Financial Forensics And Fraud Investigation UMGC, Landover, MD, GPA:
Expected in | Finance Trinity College, Washington, DC, GPA:
Accomplishments
  • Human Resources - Interviewed, hired and trained team of four direct reports, increasing department productivity and client acquisition rates.
  • Documented and resolved [Issue] which led to [Results].
  • Supervised team of [Number] staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of [Number] in the development of [Project name].
  • Increased sales [Number]% over [Timeframe].
Affiliations
  • Member, [Professional Organization Name], [Year] to Current

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Resume Overview

School Attended
  • UMGC
  • Trinity College
Job Titles Held:
  • Human Resources Administrator
  • Licensed Insurance Professional
  • Financial Services Representative
  • Trading Sales Supervisor
Degrees
  • Bachelor of Science
  • Some College (No Degree)

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