Europe Division Personnel Office, Directorate of Operations
- Coordinating and handling various personnel issues; such as check in and check-outs, overseas assignments, assignment extensions, terminations, separations, retirements, awards processing, training requests.
- Providing guidance on benefits and payroll.
- Liaised between multiple organization divisions to improve communications and support employees requirements and services.
- Advise employees and management regarding HR policies and practices, pay & leave issues, staffing, compensation, performance management. Including personnel actions, overseas entitlements and exit processing for retirement and resignation.
- Conducted in-processing and out-processing for internal employees and overseas.
Special Retirement, Retirement & Compensation, Directorate of Support
- Performed computations for over 5,000 employees' eligibility into the Federal Government Special Retirement Program.
- Resolved HR retirement & benefits problems, improved operations and provided exceptional client support.
- Providing advice and assistance to employees and managers, program administration, research, and case management in matters related to the FERS-Special retirement program.
- Entering and extracting data from HR information systems.
Special Pay, Payroll & Compensation, Directorate of Support
- Managed payroll data entry and processing for Officers.
- Eliminated discrepancies in payroll and compensation reporting and recordkeeping through accurate preparation of reports.
- Oversaw bi-weekly payroll with more than 100 total employees.
- Liaised between multiple business divisions to improve communications.
- Reduced process lags by accurately managing confidential records for Officers.
- Adhered to all federal and state guidelines and managed payroll and benefits for Officers.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Collaborated with cross-functional departments to create, manage and maintain accurate reporting.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
Training Officer, Near East Division, PEMS Office, Directorate of Operations
- Completed human resource operational requirements by scheduling and assigning employees to specialize training.
- Coordinated ongoing technical training and personal development classes for over 500 Officers in the Division.
- Provide guidance for employees regarding training courses to meet identified needs.
- Communicated all learning and performance objectives, schedules and training assessments to upper management.
- Coordinated and prioritized required training courses for Intelligence Officers with overseas assignments.
