Human Resources Back Office Support resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

I'm a very energetic person, highly motivated and can perform many tasks at once. I have excellent phone and computer skills, and always willing to learn new things. I work great independently or in a group setting. I take pride in all my work. Looking to obtain a position within a company that will utilize my education and experience to be a part of a professional team to help further growth within a company.

  • Policies Implementation
  • Affirmative Action
  • Personnel Recruitment
  • Benefits Administrator
  • Employee Relations
  • Employment Recordkeeping
  • Employee Orientation
  • Candidate Searching
  • Employee Hiring
  • Termination Documentation
  • Leave of Absence Transitions
  • New Hire Onboarding
  • In-Person and Telephone Interviewing
  • Microsoft Office
  • Payroll Completion
  • Payroll and Benefits Administration
  • HR Policy/Procedure Development
  • HR ServicesBenefits Administration
  • Benefits Administration
Work History
Human Resources / Back Office Support, 12/2020 to 03/2022
Caring Hands United, Inc.Milan, GA,
  • Maintained filing systems to organize operations and administration records.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Oversaw filing systems and scanned documents to manage physical and electronic documents and information.
  • Uploaded new hire information to Paychex Flex.
  • Data entry.
  • Assisted in new hire training / orientation.
  • Processed unemployment claims.
  • Update consumer credit reports on E-Oscar.
  • Conducted and initialized background checks for new hires and onboarding employees.
  • Worked completely remote.
Certified Nursing Assistant, 05/2019 to 07/2019
Oklahoma Mental Health CouncilAltus, OK,
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Performed post mortem care when necessary.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Managed and maintained patient rooms, shared-living areas, and nursing stations.
  • Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Used mobility devices to transport patients.
  • Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals when necessary.
  • Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
  • Collected and documented vital signs to track current patient conditions.
  • Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.
  • Took patients' blood pressure, temperature and pulse and documented height and weight.
  • Engaged with patient family and friends to provide courteous visit experience.
  • Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
  • Delivered high level of care to every patient.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Followed safe lifting techniques and individual resident lifting instructions.
  • Turned or re-positioned bedridden patients to promote blood flow and prevent bedsores.
  • Assisted patients gently and respectfully with daily living activities and documented care per unit protocols.
  • Assisted over 20 residents with daily needs, personal hygiene, dressing and facility transfers.
Administrative Assistant, 11/2012 to 04/2019
Northern Resolution Group, LLCCity, STATE,
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Tracked and submitted employee timesheets to prepare for payroll processing.
  • Documented and took note of staff vacation time, sick days and personal days to monitor attendance records.
  • Prepared shipping packages by printing packing labels and verifying orders.
  • Supplied key cards to employees and visitors to control building access.
  • Conducted and initialized background checks for new hires and onboarding employees.
  • Greeted visitors or callers daily to handle questions or direct to appropriate staff.
  • Answered phones to direct callers, schedule appointments and provide general office information.
  • Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
  • Answered and routed telephone calls and took messages.
  • Obtained scanned records and uploaded to database.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Oversaw office inventory and timely reordering of supplies.
  • Assisted with payroll preparation and entered data into cumulative payroll document.
  • Conducted interviews
  • Verified credit card payments.
  • Responded to CFPB complaints.
  • Ran office errands.
High School Diploma: , Expected in 06/2007
Charter School For Applied Technologies - Buffalo,

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Resume Overview

School Attended

  • Charter School For Applied Technologies

Job Titles Held:

  • Human Resources / Back Office Support
  • Certified Nursing Assistant
  • Administrative Assistant


  • High School Diploma

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