Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Motivated individual with strong work ethic and ability to work independently. Strong organizational and team collaboration skills with experience in improving processes.

  • Human resources
  • Recruitment / Human Resources
  • Human Resources Management (HRM)
  • Human resources knowledge
  • Training
  • Team building
  • Administrative support
  • Family Medical Leave Act (FMLA)
  • Benefits explanation
  • New employee enrollment
  • Relationship Building
  • Fluent in Spanish
Work History
09/2018 to 11/2019 Human Resources & Benefit Implementation Consultan Berkshire Bank | Utica, NY,
  • Served as resource steward for HR leadership, overseeing factors such as budgets and billing.
  • Studied customers' business processes to customize implementation measures for minimal disruption to operations.
  • Collaborated with internal departments to confirm timely and accurate delivery and implementation of customer orders.
  • Processed client satisfaction reports for completed implementation, analyzing data to discover possible areas of improvement in future projects.
  • Communicated effectively with third-party personnel involved in implementation efforts, coordinating activities to maximize progress.
  • Coached, mentored and developed implementation managers by teaching best practices and protocols to reduce discrepancies.
  • Offered client training services via on-site and online interaction to streamline onboarding process for newly implemented systems.
  • Boosted information sharing by enhancing interfaces between computer systems.
  • Developed flowcharts and diagrams to describe and lay out logical operational steps.
  • Educated staff on HR software functionality with special emphasis in Workforce Now features.
01/2006 to 09/2018 Human Resources & Benefits Specialist III - Lead Automatic Data Processing Inc. | City, STATE,
  • Led and provided direction for human resources team of 10.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams.
  • Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
  • Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements in regards to the Family Medical Leave ACT (FMLA), and other states.
  • Liaised between multiple business divisions to improve communications.
  • Boosted customer satisfaction ratings by resolving issues for speedy resolution.
  • Discovered and resolved complex employee issues that affected management and business decisions.
  • Implemented new-hire program by incorporating training initiatives while resolving problems and processing related documents.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Evaluated effectiveness of training programs and provided upper management strategic recommendations for improvements.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Developed succession plans and promotion paths for all staff.
  • FMLA Administrator: Serves as subject matter expert for all leave of absences including FMLA and state
    leaves by administering and interpreting federal and state employment laws
  • Independently approves and/or denies leave cases based on relevant medical informatio
  • .Counsel's clients and HRBP's to ensure compliance on all wage and hour topics.
  • Improved process for completing employee short term disability forms by organizing systems and tool
    to extract information faster, ensuing employee/client follow ups, and direct contact with state offices.
07/2004 to 06/2006 Human Resources Generalist CIMA Telecom | City, STATE,
  • Managed all aspects of leave administration, including employee notifications and vendor management, disability programs and health benefits.
  • Explained and administered benefits including medical, dental, life insurance, disability and flexible spending accounts.
  • Impacted enterprise performance via organizational transformation, enhanced personnel engagement and effective alignment of HR strategy with business goals.
  • Helped change organizational culture to overcome resistance to change through open communication for addressing employee concerns, allowing for different opinions and publicizing new strategies.
  • Developed and facilitated all new-hire orientations.
  • Managed implementation of new system that transformed HR resources management organization.
  • Managed employee rewards programs.
  • Developed and built internal and external relationships with project teams, department managers and consultant teams to improve delivery of HR services.
  • Developed and enforced company policy and procedures relating to all phases of human resources activity.
  • Implemented and supervised orientation procedures for all new hires.
  • Improved quality of hiring decisions by working with hiring managers in equitable recruitment efforts and by administering new comprehensive employment selection exams.
  • Provided human resource generalist guidance to managers and employees including talent management, payroll, FMLA, benefits, workers compensation, 401K and OSHA compliance.
  • Created and enforced HR policies and procedures across organization.
  • Coached managers through employee relations matters including employee engagement, documentation, discipline and performance improvement plans.
  • Shadowed employees to determine accurate description of duties and skills required for each position.
  • Acted as liaison between employees and insurance carriers to resolve problems and clarify benefits.
Expected in 12/2018 MBA | Business Administration With Human Resources Mgmt University of Phoenix, Tempe, AZ GPA:

Human Resources Management

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  • Human Resources & Benefit Implementation Consultan
  • Human Resources & Benefits Specialist III - Lead
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  • MBA

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