Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
There is little dispute that the success or failure of most organizations in the years ahead will lie in the competitiveness of their human capital. Sustainability in this context requires people to be regarded as an investment, equivalent to any other investment and subject to the same types of regular assessment, measurement and evaluation. If you were asked how effective the human capital is within your organization, could you provide the answers?
Objective: Serve as a lead expert resource for strategic business initiatives, workforce development and analytics, human resource management, workplace best practices, organizational enhancement, project management, performance measurement, government relations, communications and other organizational consulting functions.
Summary of HR Skills: Strategic HR Management: Global Business Practices, Organization's Vision/ Values/ Mission/ Business Goals/ SWOT/ KPI/ ROI/ Balanced Scorecard Analysis, Financial Budget Planning, Business Processes, Organizational Structures. Global Talent Acquisition & Talent Management:, Negotiations, Performance & Behavioral Interviews, EQ, Assessments, Mobilization. Organizational Effectiveness & Talent Development: Career / Leadership Development, Employee / Business Needs Assessment, Learning Models & Methodologies, Organizational Design, Competency Framework, Grading Models. Employee Relations, Risk Management, Retention: Employee Rights / Policies / Handbooks / Manuals, Orientation, Positive Work Culture, Ethical Code of Conduct, Workplace Health Safety Security Q/HSE, Employee Satisfaction Surveys. Performance Management: Performance Coaching / Appraisal / Measurement, Succession Planning, Horizontal & Vertical Promotions, SMART Goal Setting, Performance Development Planning, 360 Degree Feedback. Global Compensation & Benefits: Executive Comp Plans, Tax Laws, Standard & Variable Pay, Regional Salary Surveys. Technology: HRIS, HRMS, Workday, Success Factors.
A leader driven to manage costs and establish strategic, mutually beneficial partnerships and relationships with users, vendors and service providers. Ambitious
Business Partner who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professional
skilled in talent recruiting, asset protection, financial management and customer relations.
  • Excellent interpersonal and coaching skills
  • Proficient communicator
  • Recruiting and selection techniques
03/2015 to 08/2017 HR Business Partner Brookdale Senior Living | San Dimas, CA,

  • Increased profits by 60% in one year through restructure of business line.
  • Leveraged the strategic and operational aspects of key HR disciplines to enable strong business performance.
  • These disciplines include Recruiting & Staffing, Compensation & Benefits, Employee Relations, Diversity & Inclusion, Leadership Development, Talent Management, Organizational Effectiveness, and Learning Training & Development.
  • In effect, accountable to weave talent and business strategies together to achieve exceptional performance.
01/2012 to 02/2015 Principal Consultant Hawaiian Telcom | Kaunakakai, HI,
  • Equipped key clients with appropriate tools and knowledge to effectively manage their people in line with their people plans e.g.
  • performance management, absence management, career management etc.
  • Provided project management support and HR expertise to the business with specific related projects.
  • Outside of the people plans, identified strategic people issues in partnership with key clients and support them with advice and expertise to resolve these matters.
  • Contributed to the delivery of business area Key Performance Indicators.
  • Provided personal support on the research, design and development of HR initiatives in support of the HR strategy, using expert knowledge of the client area.
  • Facilitated the creation of an implementation and communication plan into the local business area that achieved the agreed deliverables.
11/2009 to 09/2011 Consultant HR Comcast | Keysville, GA,
  • Identified and documented problem symptoms, root cause analysis, mapping current and target state processes.
  • Implementation of process metrics.
  • Ensured effective, collaborative teamwork across all business functions including operations, HR outsourcing, and Process management.
  • Provided expertise, guidance, developmental and promotional opportunities to management in specified area.
  • Execute on consistent performance management strategy across the organization (Oncor, Luminant, TXU) to allow for appropriate involuntary turnover to support talent upgrade.
  • Automation of talent management from SAP HRIS, Success factors implementation.
  • Worked directly with appropriate personnel to understand project concept, objectives and approach.
  • Took project from original concept through final implementation.
  • Worked closely with Project Sponsor and key constituents to define project scope and objectives, creates and maintains project schedules by developing project plans and specifications including estimating resource, time and budget requirements, and establishing deadlines.
  • Oversaw the implementation of the HR Process along with Watson Wyatt consulting on a daily basis with regards to resources, time, budget and quality to guide the team.
01/2008 to 08/2009 Manager Human Resources Shockwave Medical | Atlanta, GA,
  • Initiated a culture of Value Stream Mapping.
  • Designed employee relations strategy resulting in a 22% decrease in disruptive Employee Relations issues.
  • Right arm" to Vice President of Human Resource for North America with emphasis on program design and implementation for key HR initiatives.
  • Implemented LEAN HR practices.
  • Standardized recruiting and placement practices with saved $525,000 in first 30 days.
  • Designed and completed pilot project to validate and revise pre-employment tool focusing on sales attributes to drive sales culture.
  • Assisted in several cost cutting projects ranging from compensation program changes to vacation / personal time accruals resulting in $800,000 in savings.
  • Developed new individual and commission programs to drive sales.
  • Developed and implemented online exit and new hire survey to provide specifics on trends in turnover by position, tenure, and other variables.
  • Created and developed various KPI reports and business summaries for Vice President and Senior Vice President of North American which led to shifts in 2009 objectives.
  • Assisted in design and roll out of new Workforce Management System (time and attendance system-Workday) to assist in labor cost savings (32%) with meal and rest break compliance.
  • Led Compensation and Benefits Global Human Resource Team, which led first strategic plan and key initiatives.
  • Member of Human Resource Leadership Team and assisted in development of Global Human Resource strategic and operating plan.
  • Globally recruited 200+ Senior to Mid.
  • Mgmt staff in first 12 months: Staff in EMEA, APAC, Region / Division / Functional Directors.
  • Devised organization-wide Talent Management Strategy.
  • Traced, groomed High Potential Employees Top Performers).
  • Responsible for Change Management when the organization went through mergers and acquisitions.
  • Legal Compliance during expatriation, repatriation and inpatriation.
  • Worked on with legal compliance H1B visa processing for international assignees.
  • Maintained all HR records on
  • Compensation Research and benchmarking International jobs with Comp Track ('Watson Wyatt').
  • Worked on Incentives/Commissions for the employees via incentive system (Xactly Incent).
06/2006 to 01/2008 Associate Group HR Manager HR Business Rosewood Hotels & Resorts | New York City, NY,
  • Partnership Performance Management Recruitment HR Best Practices, Federal Policies Organization Development.
  • Accomplished tasks in abidance of US HR & Labor / EEO Policies, Annual Performance Reviews, Performance Based.
  • Pay Structures / Commission, HR SWOT Analysis (Internal Assessment & External Environment Scanning), Orientation& Induction, Counseling/ Grievance Handling, Careers Website/ATS Development, Recruitment, Disciplinary Action.
  • Assisted clients to understand the competitive level of their organizational capability by doing benchmarking studies for them with Cornell University.
  • Looked for insights into the 'why' and the 'how' of people performance and best practices?.
04/2004 to 05/2006 Human Resources Business Partner INTERCONTINENTAL HOTEL GROUP | City, STATE,
  • Assisted with the development and administration of programs, procedures, and guidelines to help align the workforce with the strategic goals of the company.
  • Directed six total semi-annual Career Fairs for the fiscal years of 2004, 2005, and 2006.
  • Collaborated Employee Development / Participation programs with the Chancellors which enhanced organization Culture, Talent Grooming.
  • Entrepreneurial and Intellectual capabilities.
  • Established Corporate Relations with Employers of Choice, FORTUNE 100/500 Corporations, and Government Employers and counseled them for design of Internship, Co-op, Research & Development, and Fresh Graduate Hiring Programs.
  • Strengthened HR Business Partnership across the internal customers (partners, sponsors, employers, alumni, professional and student societies).
  • Performed additional duties in Career Planning & Counseling, Student Training, Recruitment & Hiring, HR Policy & Code of Ethics, Resume and Cover Letter Review, Staff & Technical Position Interviews, US Federal & State Labor &.
  • Immigration Law, Regional Salary Surveys, EQ / IQ/Technical Assessments, Interview /Job Search Coaching.
06/2001 to 03/2004 Country Manager Human Resources W.W.F. World Wild Life Fund | City, , Switzerland
  • Lead, directed, managed and co-ordinated HR in Pakistan by delivering benchmark performance in quality, speed and cost of HR operations.
  • Ensured that the Country level HR and business strategies are aligned and linked to the international strategic plan.
  • Lead the standardization of HR processes, practices and systems in Pakistan as per the headquarters in Switzerland.
01/2000 to 05/2001 Human Resources Manager PriceWaterhouseCoopers PwC | City, , England
  • Served as an escalation point for complex personnel and employee relations issues and provided guidance and intervention, as needed to resolve personnel issues.
  • Supervised and controlled payroll international offices with 2 direct reports.
  • Analyzed strategic dashboards for improving bottom line by looking at various HR matrices.
  • Worked with employees to provide guidance on career plans, through software ('People Soft' HCM).
  • Managed temporary and direct hire staffing for both on-site staffing programs and Recruitment Process.
  • Worked with department heads to provide guidance on career plans for employees, recommendations for job assignments, and training appropriate for their development.
  • Supervise a team of HR representatives.
  • Participated on initiatives linked with the Human Resources Strategy and Operational Excellence deliverables.
  • The projects varied in scope, duration, frequency, in order to enhance existing capabilities or as a developmental opportunity.
  • Managed rating/promotion meetings, and worked with Leadership to finalize ratings, promotions, and compensation decisions.
  • Support the organization throughout international salary administration cycle and compensation throughout the year with various outsourced payroll companies.
  • This includes completing compensation change transactions, job matching and planning activities.
  • Maintained all HR records on
  • Compensation Research and benchmarking International jobs with Comp Track ('Watson Wyatt').
  • Created active list of potential employees both with In-house and Online recruitment specialists.
  • Worked on Incentives/Commissions for the employees via incentive system (PWC Incent).
11/1995 to 12/1999 Human Resources Asst. Manager | , ,
  • Germany Handled all matters/queries/ transactions regarding human resources job description involving Performance Appraisals, In house Training and Development of employees, Grievance handling, Job Descriptions, Job Specifications, Selection and Recruitment, Compensation Planning, Decision making, Job Analysis, Employee Benefits, Counseling and Planning the handling of the workforce reduction.
Education and Training
Expected in Ongoing Masters | Health Care Management Systems TWU Texas Women's University, , GPA:
Health Care Management Systems
Expected in 2009 Leadership, Diversity and Strategic Management | Cornell University School of Industrial and Labor Relations, , GPA:
Expected in 3/1999 M.B.A | , , GPA:
Expected in 5/1995 American Institute of Management Sciences *Finance and Management | , , GPA:
Expected in | B.B.A The American College In London England *Human Resource Management *Human Resource Development *Employee Relations and Talent Management | , , GPA:
PHR , Trained on Workplace Harassment Training, Code of Business Conduct and Ethics, Managing for Results, Strategic Leadership, How to Deal with Difficult People.
Activities and Honors
Computer Society International 2001-Ongoing The Dallas Human Resource Management Association 2004-Ongoing Lions Club INTERNATIONAL 2002-Ongoing Society of Human Resources Management 2003-Ongoing Diversity Committee Member (HRCI) 2007-Ongoing Dallas HR Education Team Chair 2008-Ongoing
Networking, Walking, Exercising, Swimming, Reading, Writing 
French, English (England), Hindi, Urdu, Spanish
HR Generalist Affairs Legal Issues and Compliance (ADA, EEO, FMLA, OSHA, ESOPs) Benefit / Payroll Administration Confidential Record Keeping Compliance Mediation / Dispute Resolution Program and Event Management Staff Recruitment and Retention Labor / Employee Relations Disciplinary Procedures HR Policies and Procedures Employee Development and Training Team Building and Morale Building Contract Negotiation / Administration Employee Counseling HRIS Workday On demand Software solutions:, Xythos
Additional Information
  • U.S. Citizen
  • Personal Networking, Walking, Exercising, Swimming, Reading, Writing 

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Resume Overview

School Attended

  • TWU Texas Women's University
  • Cornell University School of Industrial and Labor Relations

Job Titles Held:

  • HR Business Partner
  • Principal Consultant
  • Consultant HR
  • Manager Human Resources
  • Associate Group HR Manager HR Business
  • Human Resources Business Partner
  • Country Manager Human Resources
  • Human Resources Manager
  • Human Resources Asst. Manager


  • Masters
  • Leadership, Diversity and Strategic Management
  • M.B.A
  • American Institute of Management Sciences *Finance and Management
  • | B.B.A The American College In London England *Human Resource Management *Human Resource Development *Employee Relations and Talent Management

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