head of human resources team development resume example with 15+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
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Accomplished Business & People Management Professional with 18 years of extensive expertise and success in: Human Resource Management, Benefits Administration, Planning & Organizational Development, Training & Development, Diversity & Inclusion, Compensation Analysis & Administration, customer service, public relations, philanthropic endeavors and diplomatic collaborations. Experience in sectors such as art, manufacturing, healthcare, retail and logistics; with multi-facility responsibility, corporate shared services, satellite international locations and employee size from 10-5000.

  • Astute and proactive problem-solver possessing elevated business and operations acumen honed through progressive career history, diverse industries knowledge and accomplished educational background.
  • Skilled in developing and implementing practical initiatives to simultaneously manage multiple projects.
  • Strong background in directing hiring practices; designing pay structures, succession planning, management and job specific training programs, safety and company orientation modules and on-boarding; developing employee policies, managing employee payroll & benefits as well as working as a member with executive team to develop company directives.
HR Consultant, 05/2022 to Current
Catalano Liefer Bruno & RussellHyde Park, ,
  • Devised strategies to orientate, train and direct staff to achieve corporate objectives.
  • Facilitated organizational development initiatives to conduct performance management and talent assessment.
  • Utilized global HR frameworks to drive core HR processes, projects and initiatives within region.
  • Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
  • Created and implemented highly effective and individualized human resource solutions for clients.
  • Reviewed compensation program and developed short- and long-term plans to increase efficiency and employee satisfaction.
  • Sourced, qualified and conducted screening interviews with job candidates.
  • Provided insight regarding job duties to optimize productivity.
  • Developed process improvements and streamlined procedures to effectively resolve employee discrepancies.
  • Troubleshot identified HR problems and implemented corrective actions to prevent recurrence.
  • Reduced process lags by quickly processing personnel actions, awards, flags, legal incidents, sponsorship, evaluations, morale and welfare documentation.
  • Established job descriptions, position grades, salaries and benefit programs in accordance with market standards.
  • Strengthened traceability by developing organization systems for records, reports and agendas.
Head of Human Resources & Team Development , 10/2019 to 04/2022
Southern Belle Solutions, LLCCity, STATE,
  • Materially participated in developing company directives and aligning goals with methodologies best suited for current events and unique eccentricities of business.
  • Created comprehensive training program for soft skills and on the job training in all areas of plant.
  • Partnered with cross-functional departments to develop, support, administer and maintain Paycom (HRIS and payroll system) (employee engagement) and ERP (internal business operations) systems.
  • Administered, designed and implemented: payroll system, disciplinary process, management development programs, benefits elections, incentive plans, compensation plans, and health & welfare administration.
  • Experience with managing and collaborating with groups globally (internally & external contractors/vendors).
  • Supported onboarding of new employees by supplying key job information, including organizational policies, job duties and employment benefits.
  • Advised managers on organizational policy matters, such as: root cause analysis, hiring, discipline, covid health crisis and best practices as well as productivity and efficiency matters.
  • Reduced accidents in workplace by implementing safety policies and procedures.
  • Liaised between management and employees to deescalate tension through conflict resolution to ensure all aspects of company culture were adequately reviewed by allowing employees to safely voice concerns and apply for specific issues to be mediated and resolved by utilizing emotional intelligence and compassion.
  • Executed strong negotiation skills to ensure satisfactory results for all parties.
  • Created full hiring lifecycle as well as all corresponding compliance paperwork and audits.
  • Established measures to promote diversity and drive equal access to opportunity and advancement.
  • Improved operational efficiencies by reviewing all policies and procedures with all departments to ensure high productivity.
  • Assisted in designing, developing and implementing all processes and procedures across the company.
  • Engaged in various immigration activities (visa, tn, l3, h1-b).
  • Developed community relationships to facilitate many relocations from various parts around the world.
  • Advocated for employee needs and benefits, promoting engagement, transparency and interactive communication.
  • Addressed and resolved escalated issues, leveraging strong conflict resolution and emotional intelligence.
  • Coached and trained leaders in hiring and interviewing, talent and succession planning and performance management.
  • Participated on panels and committees to develop a plan to enhance the base skill set of a workforce in a community in order to encourage more businesses to move to area by working with local k12 school systems, nonprofits organizations (Goodwill) technical colleges (Wiregrass), government support agencies (GA Quickstart) and local chamber of commerce.
  • Analyzed workflow and production, reviewing customized value stream mapping data to ascertain areas for improvement.
  • Reviewed and approved job listings and collaborated with recruiters to promote open roles across multiple platforms.
  • Partnered with senior business leaders in planning and delivering robust talent plan aligned with business objectives.
  • Led team in identifying and implementing lean and continuous improvement actions to enhance production volume and efficiency while exceeding quality standards and product specifications.
  • Managed continuous improvement strategies to eliminate end-product variances, improve manufacturing margins, and reduce costs.
  • Improved methods and procedures for processes, measurement, documenting and workflow techniques.
  • Led initiatives for improved quality, safety and product performance for manufacturing of glass containers.
  • Led ISO Certification team to standardized processes, procedures, quality (QMS) as well as EHS.
Human Resources Manager, 04/2015 to 10/2019
The Kroger Co.City, STATE,
  • Created and implemented highly effective and individualized human resource solutions for clients that decreased liability by 15% and increased productivity by 25%.
  • Evaluated and implemented compensation strategies to offer competitive employment packages and attract top talent in competitive environments.
  • Recruited, hired and trained over 1000 new employees to optimize profitability, decrease cost and increase efficiency in various companies.
  • Devised training programs to impact new and existing employees for succession planning and full cycle recruiting
  • Executed strong negotiation and mediation skills to achieve desired goals of all parties.
  • Supported senior leadership by capturing big picture data for project status updates, benefits analysis, corrective action planning and strategic management, which positively impacted: sales (18%), efficiency (25%), time to fill (40%), productivity (25%), retention (25%), fixed cost (15%), variable cost (27%), budgeting (15%) and employee engagement (45%).
Human Resources Generalist-Store Management, 06/2006 to 04/2015
Company NameCity, State,
  • Executed multiple duties, including: strategic workforce planning, employee & union relations, total rewards, scheduling, new employee onboarding, aligning company strategies with human resource planning and health benefits administration.
  • Processed all salary changes stemming from merit increases, promotions, bonuses and pay adjustments.
  • Maintained compliance with all local, state and federal laws, as well as established organizational standards and union regulations.
  • Served as point of contact for all EEO, Workman’s Compensation and DOL meetings.
  • Engaged with management teams to review and evaluate current project status, plan improvements, gauge effectiveness of implemented programs and update/implement new company objectives.
  • Implemented and rolled out cultural and gender diversity programs within the organization, which were positively embraced.
  • Ran the weekly payroll process.
  • Introduced in-house employee career path program to increase long-term business success.
  • Kept abreast of latest hiring trends and recommended enhancements that would challenge and refine recruitment and sourcing processes.
  • Strategic Project Management
  • Alternative Dispute Resolution
  • Labor agreements & Negotiations
  • Compensation
  • Payroll expertise
  • Benefits Administration
  • Employee engagement programs
  • Training & Development
  • Spanish-intermediate
  • Japanese-novice
  • ERO-tax preparer
  • Notary
  • HRIS/ATS systems
  • Paycom
  • Kronos
  • ADP
  • Peoplesoft
  • Workday
  • Visio
  • Taleo
  • Data science (SQL, Rstudio, Tableau)- next pursuit
  • MS Office Suite
Education and Training
Bachelor of Arts: Economics, Expected in to Spelman College - Atlanta, GA
MBA: Business Administration , Expected in to University of Phoenix - Tempe, AZ
Graduate Certificate: Human Resources, Expected in to University of Phoenix - Tempe, AZ
Accomplishments and Special Projects
  • Created a rewards and incentive program that was cited as the driving force behind employee retention rate of 70%.
  • Business Development:
    Initiated two key partnerships which resulted in 20% revenue growth.
  • Hired for organization ranging in size from 10-500 employees; having weekly sales of $25k-$1m.
  • Created and maintained website for several companies.
  • Ensured Safety compliance for entire district (23 stores).
  • Named Employee of the Quarter for effective leadership in management.
  • Process Improvement:
    Created new departmental procedures manual. Assessed organizational training needs.
  • Participated as a liaison for community affairs, fundraising events and senior leadership.
  • Lead ISO Audit & implementation team
  • Lead SOP initiative for startup manufacturing company
  • Negotiated contracts resulting in savings for the company of $1.4million for the year
  • Created and implemented second chance program
  • Created internship program
  • Negotiated with vendors and contractors, saving the company $230k annually.
  • Organized community engagement activities
  • Created highly effective new training Process Program that significantly impacted efficiency and improved operations by utilizing videography and other interactive media
  • Professional in Human Resources (PHR) certified by HRCI
  • Project management (in process)
  • Lean 6 sigma (yellow belt; in process black)
Activities and Honors
  • Member, Society for Human Resources Management (SHRM)
  • Member, Project Management Institute (PMI)
  • Member Chamber of Commerce Valdosta
  • Sponsored Health Fairs
  • Facilitated financial awareness and entrepreneurial development sessions
  • Coordinated community outreach activities

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Resume Overview

School Attended

  • Spelman College
  • University of Phoenix
  • University of Phoenix

Job Titles Held:

  • HR Consultant
  • Head of Human Resources & Team Development
  • Human Resources Manager
  • Human Resources Generalist-Store Management


  • Bachelor of Arts
  • MBA
  • Graduate Certificate

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