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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Offering over 10 years of progressive Human Resources experience with success in implementing best practices and developing strong employee relations while exceeding organizational goals. Accomplished in transforming disorganized HR departments into cost-efficient strategic entities and valued partners in attaining top-priority business goals.

Skills
  • Performance Management
  • Change Management
  • Strategic Management
  • Policy/ Program Development
  • Union Grievances/ Dept. of Labor
  • Recruitment & Selection
  • Contract Negotiations & Compliance
  • Conflict resolution & Coaching
  • Employee Discrimination/ Harassment
  • Systems Implementation
  • Benefits Administration
  • Process Improvements
  • Compensation & Succession Planning
  • Management of Statutory Leave of Absence
  • Training Facilitation
  • Budgeting & Forecasting
  • HRIS & Organizational design
  • Payroll Management
Experience
Head of Human Resources, 03/2019 to Current
AccreteNew York, NY,

Founded in 1858, in London, the YW's mission was to provide a haven for both US and foreign-born individuals. The YW offered safe housing and educational resources, this filled an important void in 19th Century New York and they quickly grew. Today, the non-profit has a dedicated mission to eliminate racism, empower women, promote peace, justice, freedom and dignity for underserved communities and minorities. As a stand-alone HR department, I oversee all aspects of the human resources and operational functions for the field and line staff as well as HQ. I continually work in partnership with the COO, CEO and Sr. Director of Programs to improve upon employment practices, change management/ culture and alignment of the organization's short and long-term goals.

  • Delivery of core HR services: advising on company-specific compensation, benefits, recruiting, organizational structure, and talent development strategies.
  • Advise on organizational design and effectiveness; drive process improvement and resource alignment and implement necessary organizational change.
  • Revised performance reviews as well as processes and procedures to align with the organizational goals and objectives.
  • Revised organizational handbook to include updated employment laws.
  • Work collaboratively with executive management, line managers, and other stakeholders to build a culture of excellence and innovation.
  • In collaboration with the Sr. Director of Programs and COO, I lead the facilitation of structural design discussions and led the roll out of new management philosophy and processes.
  • Facilitate salary/bonus planning processes in alignment with business goals and deliverables.
  • Manage employee relations issues for headquarters and field staff, including coordinating and engaging with field office Directors, in conjunction with local counsel to ensure compliance with employment/ labor laws.
  • Promote positive employee relations and communication by counselling employees and proactively facilitating conflict resolution between employees.
  • Partners with hiring Directors to manage recruitment, including developing job descriptions, advising on compensation and interview process.
  • Manage the recruiting, selection process, and on-boarding processes; work with management to ensure the selection of the right candidates for all positions.
  • Lead development and execution of employee engagement and retention strategy plans; initiatives including the design and implementation of training, mentoring and professional development.
  • Coach employees and manager on career development, goal setting, performance improvement and people management.
  • Manage the performance management process and facilitate improvement of performance management systems and trainings.
  • Manage compensation and benefits administration, including 403(B) and pension reporting, processing of payroll and management of employee welfare, wellness and health programs.
  • Partner with various brokers and vendors to review benefit programs and selection of benefits to better serve employees and for audit purposes.
  • Acts as an employee advocate while balancing the needs of the business.
  • Continually maintain a pulse on the company culture and identify opportunities for improvement.
  • Built financial model for new HR business unit.
Regional Human Resources Manager, 09/2018 to 02/2019
Berkshire HealthcareLenox, MA,

ATALIAN Global Services provides solutions for facility's soft service needs, landscaping and more. AGS provides innovative solutions for customers and managers of facility services throughout the U.S. I was responsible for 1,000 + contracted employees spread across New York, New Jersey and Boston. I was also responsible for managing the HR functions inclusive of end to end recruitment, onboarding, legislative and contractual compliance, training and development, policies and process flow creation and implementation.

  • Led a team of 5 HR professionals in support for the North East Region.
  • Oversaw employee relations for 1,000+ direct labor staff (both union and non-union staff), along with internal staff and management.
  • Oversaw and served as advisor in matters relating to recruitment, performance management, employee relations, company culture and professional development.
  • Worked directly with the operations (Operations Manager, Business Analyst, RVP's and VP's) to improve upon HR practices of the organization.
  • Implemented and oversaw Corporate HR programs and policies.
  • Educated staff on new/ revised HR program/ policies.
  • Served as coach and partner to leaders, managers, and employees.
  • Oversaw all employee relation issues and implement solutions and document outcomes and or plan of action.
  • Interfaced with all levels of the company and liaison with other members of the HR dept.
  • Assisted managers in identifying learning activities and initiatives.
  • Partnered with managers to identify talent gaps and development needs of the company, managers, and key individuals.
  • Provided guidance and direction to management team and employees on HR related topics.
  • Implemented best practices, oversight of staffing needs, while driving change initiatives and identifying opportunities to increase engagement.
  • Identified and implemented process flow, as company continued to scale.
Regional Human Resources Manager, 10/2017 to 08/2018
Berkshire HealthcareWilliamstown, MA,

Premier security services firm in the Greater NY-NJ-CT area. I directed all employment activities of approximately 300+ 32BJ unionized employees under the Port Authority contracts. I managed a team of remote dispatchers and receptionist/ administrator. I also coached and counseled associates to consistently maintain standards and exceed corporate expectations.

  • Oversaw all staffing needs, including the development of recruitment plans and strategies, candidate screening, assessment and selection, to ensure an adequate pipeline of qualified candidates.
  • Supervised and reviewed the entire hiring, transfer and termination process to ensure accuracy, compliance and timeliness.
  • Handled employee relations issues and disciplinary actions, related investigations, documentation, case evaluation and recommends responses.
  • Coached and counseled regional management on appropriate resolution to employee issues.
  • In consultation with the legal department, resolve complex employee relations issues (such as harassment and discrimination allegations) in a balanced, fair and objective manner, using appropriate counseling, investigative, intervention and mediation techniques.
  • Reviewed incident reports / employee issues / final warnings and terminations to ensure fairness, adherence to progressive discipline process and appropriate documentation.
  • Developed regional staff on proper documentation techniques.
  • PFL / FMLA / LOA /STD leave management and compliance.
  • Implemented and oversaw Corporate's HR programs and policies for the PA region.
  • Educated regional staff on all newly revised HR programs and or policies.
  • Conducted audits for HR records and reports to ensure accuracy and compliance, i.e.
  • Time and attendance verification, license renewals and re-registrations, WC incident reports, unemployment claims processing, LENS program, etc.
  • Makes recommendations for improvements based on analysis of same.
  • Represented the Company at Workers Comp, unemployment, grievance hearings or other litigation.
Human Resources Generalist, 10/2011 to 09/2017
AmentumLos Alamitos, CA,

Church pension fund created exclusively for employees of the YMCA. I supported the VP of Human Resources in administering various human resource programs, functions and procedures. This was accomplished by being the fore front of the HR dept., where I continually coordinated The Funds employment processes with correlative policies, programs and practices to employees at all levels in the areas of: company policies, benefits, payroll, trainings, employee relations and recruitment.

  • Partnered with managers and supervisors by guiding them through Fund policies and corrective actions.
  • Processed leaves: Worker's Comp., FMLA and short/long term disability through insurance carrier (UNUM).
  • Assisted departmental leaders with budget forecasting, by providing financial initiatives for upcoming fiscal year through various data reports.
  • Responsible for communicating the Fund's leave of absence program and creating return to work plans for employees.
  • Ensured FY goals, mid-year and annual reviews were conducted on a timely basis and reviewed by myself and the VP of HR.
  • Assisted in compensation review with our Third-Party Vendor and succession planning.
  • Identified and facilitated trainings for staff development and maintained continuing education credits for professional certifications.
  • Oversaw the coordination of corporate office health fairs, enrollment of benefits and maintenance, and responded to inquiries and complaints to ensure quick and courteous resolutions.
  • Assisted all internal staff with understanding EOB's as well as the adjudication process.
  • Oversaw the management of ADP reporting data for regulatory reporting.
  • Oversaw data entry into HRIS (ADP Workforce now); managed two year-round seasonal interns.
  • Responsible for the processing of payroll, bonus, commission, merit increase and retro payouts as well as benefit status changes for audit purposes.
  • Process manual checks, as needed, updated payroll and HRIS database in accordance to reporting needs (Form 990, Schedule T, Non-discrimination testing and various other in-house analytical reports needed).
  • Conducted exit interviews and documented terminations through termination summaries to capture possible problematic areas.
  • Administered and processed all COBRA paperwork and tracking of COBRA payments, working in conjunction with the Finance Dept.
  • Managed the pre-employment tests, background and reference checks and onboarding process.
  • Assisted with all recruiting initiatives for the entirety of The Fund; overseeing the applicant tracking system and partnering with management to formulate offer letters.
  • Oversaw the day-to-day maintenance of the Fund's benefit programs (group health, dental, short-term and long-term disability, worker's compensation, life insurance, flexible spending plan, commuter benefits and retirement plan).
  • Oversaw various employee rewards programs and office events along with the VP of HR, COO, and Office Manager.
Education and Training
Bachelor of Science: Human Resource Management, Expected in 2011
Kaplan University - Chicago, IL
GPA:
Human Resource Management Certification: , Expected in 2008
Villanova University - Villanova, Pennsylvania
GPA:
Technical Skills
  • HRIS & Payroll Applications: ADP Workforce Now, Paychex, Paylocity, Sage Abra, PeopleSoft, Winteam, JD Edwards, Novatime, Taleo, and other various proprietary HRIS systems
  • MS Office: Word, Excel, PowerPoint, Access and Outlook

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Resume Overview

School Attended

  • Kaplan University
  • Villanova University

Job Titles Held:

  • Head of Human Resources
  • Regional Human Resources Manager
  • Regional Human Resources Manager
  • Human Resources Generalist

Degrees

  • Bachelor of Science
  • Human Resource Management Certification

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