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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

A seasoned Human Resource Professional who demonstrates strong leadership skills with a focus on driving for results through communication and execution of HR practices; developing an engaged, productive and accountable workforce; and building successful business partnerships within the organization.

Highlights
  • Ability to develop a talented and motivated team
  • Succession Planning
  • Drive results through measurement of HR metrics and best practices
  • Onboarding and orientation
  • Ability to foster a safe, inclusive and diverse culture
  • Wage Management
  • Benefits Administration
  • Training and Development
  • Performance management
  • HR policies and procedures
  • Knowledge of employment law FMLA/ADA/EEOC/WC
  • Employee Relations
  • Create an environment of openness, trust and recognition
Accomplishments
  • Human Resource District Resource for seven locations - training and development of peer HR managers and provided leadership and guidance through the implementation of HR procedures and programs as well as partnership on employee relations issues.
  • Achieved employee turnover goals for 2011 -28.16%, 2012 -34% and 2013 23.1% vs goal of 45%.
  • In 2012, Increased employee engagement to 78% and HR effectiveness to 83% through Best Team Survey administration and fostering an open door culture
  • Developed a Talent Day Development program for entry level Team Leaders
  • Created a Team Leader Development module on Employee Engagement that was implemented district and group wide.
  • Through succession planning and team development, has been consistently staffed with a bench of future leaders - promoted 8 team members to Team Leader positions and 3 Team Leaders to Executive Team Leader positions.
  • Achieved a high score on Internal Legal Compliance Audit in 2011.
  • Achieved HR operational score of 97.3% in 2012 and trending at 98.5% in 2013.
Experience
03/2010 to Current
Executive Team Leader Human Resources Target Boston, MA,
  • Human Resource District Resource for seven locations
  • Human Resource Manager for 180-215 employees
  • District Trainer
  • Handle core HR functions such as staffing, training, development, scheduling, benefits administration, unemployment claims, Workman's Compensation, employee relations, store culture reviews
  • Top Performing HR for years 7 of the 12 quarters in 2010-2012
  • Coordinated volunteer projects for store employees - hourly employees donated 268 volunteer hours in 2012.
  • Took on role of Volunteer, Well Being, Connections and Assessment Captain for the store and assisted with the planning and setup of district-wide "Bullseye Bonanza" project in 2012.
  • Successfully built solid partnerships with peer executives and Store Team Leader
  • An influential partner through coaching and training my peers to help with the development of Talent and performance management of their teams.
  • Analyze nteam health metrics, identified trends and took action to drive results such as payroll and wage management, turnover and engagement goals, and legal compliance procedures.
  • Perform Leader on Duty responsibilities in a 38 million dollar store to ensure store is meeting sales, service and brand goals.
02/2005 to 03/2010
Executive Team Leader, Softlines and Guest Experience Marriott Vacations Worldwide Eden, UT,
  • Lead the startup and opening of a new SuperTarget though planning and setup of new store fixtures, signing and merchandise placement
  • Directly supervised 60-80 employees.
  • District Trainer
  • Planned and coordinated store merchandise transitions
  • In 2009, achieved Golden Contribution through achievement of store sales goals and hourly payroll expense. Mature sales +7.5%
  • In 2009, Lead the district with Store Guest Survey Scores and Credit Card Conversion Goals.
  • Lead store during absence of Store Team Leader Feb of 2008- June of 2008.
  • Lead store visit with Target CEO in 2010 and Executive Vice President in 2009.

09/1998 to 02/2005
Executive Team Leader Ecolab Inc. Brunswick, GA,
  • Held various executive team leader positions within the company
  • Executive Team Leader for Logistics for $52 million store in Fort Lauderdale 2001-2005 which included managing an offsite location
  • Remodel Coordinator for Delray Beach, FL location during remodel - May 2003 - October of 2003
  • Selected to Attend Women in Leadership in 1999
  • Nominated as a High Potential Executive and took on various multi location captainships 1998-2004.
  • Attended LEAD Leadership conference in 2001
  • District Trainer
07/1992 to 09/1998
Human Resource Manager Target City, STATE,
  • Human Resource Manager where I performed core HR functions for 150-175 employees
  • Employee Relations Resource Representative for South Florida where I handled employee relations and investigations in Stores from Palm Beach to Dade County.
  • Wrote Position Statements for Target on EEOC charges or complaints
  • District Trainer
02/1989 to 07/1992
Guest Service Team Leader Target City, STATE,
  • Managed a front end operations team of approximately 20 employees during College
Education
Expected in
:
Florida Atlantic University - ,
GPA:

Continuing Education to help prepare for the PHR exam.

Certificate in Human Resource Management 2001

Expected in 1992
BBA: Business Administration
Florida Atlantic University - Boca Raton , Florida
GPA:
  • American Marketing Association
  • Phi Theta Kappa
Expected in
:
Nova Southeastern University - Davie, Florida
GPA:
  • Attended Nova Southeastern University from 2008-2011 with a focus on a Masters in Human Resource Management and Organizational Development
  • American Management Association
  • Society of Human Resource Management

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Resume Overview

School Attended

  • Florida Atlantic University
  • Florida Atlantic University
  • Nova Southeastern University

Job Titles Held:

  • Executive Team Leader Human Resources
  • Executive Team Leader, Softlines and Guest Experience
  • Executive Team Leader
  • Human Resource Manager
  • Guest Service Team Leader

Degrees

  • BBA

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