Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Bachelor of Arts: Communication Studies, Expected in 12/2017
California State University - Turlock, CA,
Professional Summary

Dedicated Human Resources professional bringing four years of expertise in team engagement, disability management, and leadership development. Talented in bridging gaps between employees and management to achieve objectives and provide results. Driven and decisive with a passion for building and retaining highly effective teams.

  • Problem Solving
  • Scheduling and Time-Tracking
  • Disability Management
  • Conflict Resolution
  • Recruiting and Interviewing
  • University Campus Recruiting
  • Regulatory Compliance
  • Exit Interviews and Processes
  • Employee Development
  • Payroll Management
  • Corrective Action Planning
Work History
Executive Team Leader, Human Resources, 06/2019 - Current
Target Northfield, OH,
  • Built relationships with employees to encourage a willingness to address concerns and issues.
  • Recruited and hired talented individuals to bring depth and commitment to the current team.
  • Adjusted my schedule to be available and approachable for all employees, including weekend, overnight, and late shifts.
  • Lead conversations involving disability management through the Interactive Process.
  • Participated in various team meetings to educate other team leaders and executives on HR programs and initiatives.
  • Supported and advised team leaders and executive management on termination policies and corrective action guidelines to ensure HR compliance is met.
  • Mentored employees and leaders to help improve skills involving problem-solving, conflict resolution, and team engagement.
  • Engaged in University Campus recruiting to increase internship involvement and applicant participation.
  • Lead, trained, and executed Annual Performance Review processes and procedures.
  • Directed and controlled various benefit programs, including 401K, medical, and dental packages.
  • Utilized compliance objectives to review paperwork, obtain feedback and provide information for training and onboarding processes.
  • Streamlined HR efficiencies, coordinated new hire orientations, and provided onboarding and training for new employees.
  • Supported store leaders, coaching and consulting with them in growing the business and developing current and future teams.
  • Appointed as Executive Intern District Resource and Mentor to advise and influence Executive Interns in development, resolution management, and team engagement.
  • Revamped exempt onboarding programs by implementing routine statuses and centralized training to obtain new job descriptions.
  • Streamlined HR initiatives such as annual performance evaluations, promoting healthy culture and team inclusivity, and performance management.
  • Established routines around talent priorities, employee onboarding, and succession planning.
  • Lead community involvement events on a district and store level, increasing volunteerism and engagement.
  • Supported company diversity and inclusivity initiatives while providing influential events and resources for the current team.
Executive Team Leader, Service and Engagement, 01/2018 - 06/2019
First Guaranty Bancshares, Inc. Jennings, LA,
  • Directly involved in recruiting, selecting, and managing talent of hourly team members and leaders.
  • Lead strategic talent management and performance planning initiatives.
  • Partnered with store sales and operations teams to identify potential concerns and engage employees and leaders to solve problems.
  • Proactively utilized workforce data tools and reporting to plan staffing and internal promotions amongst my current team and leaders.
  • Internally promoted two of my direct report Team Leaders within my first 90 days in role.
  • Facilitated employee and leader focus groups for internal development participation and interview exposure within the company.
  • Developed strategic plans with corrective action and performance planning amongst employees and team leader level management.
  • Partnered with Team Member Relations and Disability Management teams regarding investigations and disability compliance.
  • Managed a team of hourly team members and leaders while creating transparent service and team engagement strategies and goals.
  • Developed current leaders and team members to promote succession planning and backfill opportunities internally.
  • Contributed to team planning involving monthly/quarterly workload to support business priorities and managing team to deliver service and sales goals.
  • Collaborated with customers, management, and leadership teams to better understand customer needs and recommend appropriate solutions.
  • Provided consistent feedback and development support to team leaders, executive peers, and employees.
  • Lead strategic schedule planning for our service and engagement team leaders and employees.
  • Increased employee engagement survey scores by 45% amongst the service and engagement teams within my first year in role.
  • Planned and executed employee engagement and appreciation events monthly.
  • Trained team leaders and employees on collecting sales and workforce data to make changes in daily routines and business decisions.
  • Lead completion strategies for employee compliance training monthly as an additional responsibility.
  • Communicated with vendors regarding backorder availability, future inventory, and product placement.
  • Lead meetings and programs driving customer loyalty, promoted customer engagement, and improved sales.
  • Maintained guest loyalty with forward-thinking strategies focused on addressing guest needs and resolving complex problems as a team.
Executive Intern, 06/2017 - 01/2018
Target City, STATE,
  • Developed business, financial, and analytical skills needed for future career and leadership opportunities.
  • Maximized productivity by analyzing routines and identifying areas for improvement.
  • Completed training within each leadership role, created new routines, and hired hourly store positions.
  • Actively participated in company community and team outreach events.
  • Supported with increasing team engagement by ensuring team members are knowledgeable and skilled to solve complex issues and support company initiatives.
  • Experienced in recruiting and selecting top talent for hourly store team members and leaders.
  • Communicated and executed routines around product availability, advertising, and sales profitability.
  • Committed to learning company expectations while asking questions and seeking feedback from leadership and executive management.
  • Partnered with various leaders regarding team performance, coaching, training, and delivering timely feedback.
  • Supported with corrective action planning and team development goals internally.
  • Trained employees and leaders on business reporting and guest insights to understand and problem-solve on areas of opportunity.
  • Captained learning to be a leader by seeking out consistent opportunities for growth and development; continuously learning throughout the internship experience.
Additional Information
  • Website, Portfolio, Profiles

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  • California State University

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  • Bachelor of Arts

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