Sales/marketing professional with over 17 years of experience in ` increasingly accountable positions as a sales representative. Reputation as a highly motivated self-starter with strong communication, problem solving, persuasive presentation, and management skills. Proven abilities in customer relationship retention and achieving sales quotas.
Summary of Skills
Conflict resolution
Complex problem resolution
Strategic planning
Social media marketing
Internet marketing
Cold Calling
Client relationships
Creative Problem Solving
Customer Satisfaction
Customer Service
Accomplishments
Market Research
Defined industry segments and identified opportunities in domestic and international markets.
Provide a complete range of integrated search services for direct placement of candidates. Research capabilities, industry expertise, extensive network of contacts and determination allows me to find the top performers in Executive Placement, Management Placement, and Highly skilled professionals.
01/2009 to 06/2011
Sales AssociateViant Medical – Laconia, NH,
Developed close and personal relationships with clients to ensure customer loyalty and retention.
Ensured the highest levels of customer service and satisfaction.
Developed close and personal relationships with clients to ensure customer loyalty and retention, supporting swift and positive resolutions.
Developed reputation for prompt, efficient service with high level of accuracy.
12/2007 to 12/2008
Shift SupervisorIntercontinental Hotels Group – Bowling Green, KY,
Responsible for managing store with total inside sales from 200,000K to 250,000K and 1.7 million gallons of diesel fuel order management, customer relations, charge-back resolution and collection's Monitor inventory levels to ensure on-time delivery Provide leadership to team to accomplish store goals and monitor work flow.
12/2005 to 12/2007
BartenderWawa, Inc. – Richmond, VA,
Responsible for managing customer service and customer relations.
Monitor inventory control, cash management, customer issues Presented a cheerful and helpful manner with customers and colleagues.Solved customer problems and assured satisfaction.
Investigated and resolved complaints through grievance process.
12/2003 to 12/2005
General ManagerDatrose – Washington, DC,
Responsible for managing store with total inside sales 120,000K a month, and recruiting and training facility personnel Order management, customer relations, resolved customer issues Managed store and carried out Kum_N-Go policy and procedures Took over two missed managed stores and increased sales at both stores from 10%-19%.
12/2001 to 12/2003
Collections RepresentativeMarriott International – Hoboken, NJ,
Collections Called on past due accounts Customer relations, secure payment on past due accounts, resolve customer complaints Proven ability to handle large volume calls in a professional and courteous manner.
Interacted efficiently with business customers, providing information and resolving critical problems.
12/1996 to 12/2001
Bar ManagerMarriott International – La Jolla, CA,
Responsible for inventory control, personnel management,promotional campaigns of 1.5 Million dollar business Performed duties including guest relations, sales, inventory availability, and all wine and alcohol orders.
Functioned as liaison between front of the house and the back of the house conveying concerns and responsibilities.
Involved in Promotional campaigns to increase sales in traditionally slow months.
1996 to 1997
Bar ManagerTake 5 Oil Change – Winter Garden, FL,
Responsible for inventory control,personnel management,promotional campaigns Order management,customer relations Monitored inventory levels to ensure on-time delivery of products provided leadership and goals for staff to meet through coaching.
1995 to 1996
Assistant ManagerSports Page Bar Grill – City, STATE,
Responsible for inventory control, recruiting and training of facility personnel Developed strategic marketing plan, performed employee evaluation and on-going training Planned facility opening strategies After second month of operation business was turning a profit.
Education
Expected in 1987 to to
: University of South Dakota - Vermillion, SD GPA:
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