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Employment Specialist Supervisor Resume Example

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EMPLOYMENT SPECIALIST SUPERVISOR
Professional Summary
Creative and resourceful professional talented at quickly mastering new skills and processing new information. Diplomatic and gracious with a desire to deliver exceptional customer service.
Skills
Work History
Employment Specialist SupervisorResCare Workforce Services - Memphis, TN06/2013 - Current
  • Provide supervision to a staff of 10 employment specialist administrative assistants and receptionist.
  • Oversee performance of employment specialist to ensure that TANF participants receive quality and timely services and that the program objectives are met.
  • Resolve conflicts that arise with participants and failure to comply issues in addition to program compliance through auditing of files and database, promoting strategic employee relations as well human resource duties.
  • Manage rate of TANF participant non-compliance.
  • Hold weekly team meetings with employment specialist and staff.
  • Schedule individual supervision sessions with staff.
  • Ensure ongoing and open communication with staff and peers.
  • Ensure that employment specialist are monitoring client's progress toward goal of self-sufficiency and maintain a compliance rate of 55%.
  • Assist the compliance department as well as the employment specialist with effectively carrying out their duties and responsibilities by auditing client's files for each staff member with caseloads of 70 clients and information in ResCare's database and Department of Human Services database to ensure that information is accurate and reliable; verify ResCare policies are followed; make certain resources are employed efficiently and economically and operations and programs are being carried out as planned, and their results are consistent with ResCare and Department of Human Services objectives.
  • Screen and interview for employment specialist positions; annual evaluations of support staff; supervision of the administrative support staff and coordinators; counsel with employees regarding the interpretation of policies and procedures and ensure they are followed; maintain personnel records; and responsible for processing personnel matters such as requisitions and terminations.
Probation and Parole ManagerTennessee Department of Corrections - Memphis, TN11/2011 - 02/2013
  • Provided supervision to a staff of 16 probation and parole officers, supervisors, and administrative assistants.
  • Oversaw performance of the staff by coordinating the activities of probation and parole officer personnel by evaluating programs and interpreting and enforcing polices.
  • Developed job plans, conducted interim reviews and annual performance evaluations.
  • Facilitated and participated in meetings with staff, court systems, and other agencies or companies providing services to the population we served.
  • Managed compliance of staff by reviewing weekly compliance report which required 90% accuracy from the probation and parole officers.
  • Reviewed a percentage of the all the cases being monitored by staff on a monthly basis.
  • Provided feedback, instruction, and encouragement frequently to all staff.
  • Scheduled individual sessions with staff to review performance on a quarterly basis, and more frequently if needed.
  • Assigned special caseload types and developed processes and procedures to all staff as required to ensure required contacts are made.
  • Assessed the accuracy and the comprehensiveness of officer's required job tasks on a monthly basis.
  • Effectively communicated with the officers about my supervisory observations and findings.
  • Reviewed the work of subordinates and instructed on policies and techniques in case handling, reporting, counseling, and preparation and implementation of probation and parole program plans; prepared progress, statistical, and monthly activity reports.
  • Interviewed clients randomly to determine if appropriate policies and procedures are being carried out by all staff.
  • Screened and interviewed for supervisors, probation and parole officers, and support staff.
  • Provided required training for veteran staff and new hires.
  • Completed annual performance reviews on all subordinate staff.
  • Maintained personnel records and processed requisitions for promotions, demotions, and disciplinary actions including terminations.
Probation and Parole SupervisorTennessee Department of Corrections - Memphis, TN02/2006 - 11/2011
  • Provided supervision to a staff of 6 probation and parole officers.
  • Oversaw performance of the staff by coordinating the activities of probation and parole officer personnel by evaluating programs and interpreting and enforcing polices.
  • Developed job plans, conducted interim reviews and annual performance evaluations.
  • Facilitated and participated in meetings with staff, court systems, and other agencies or companies providing services to the population we served.
  • Conducted home visits with staff.
  • Attended court hearings on behalf staff in their absence.
Case ManagerComprehensive Professional Services - Memphis, TN09/2004 - 12/2010
  • Provided in-home counseling and case management to families referred through DCS as at-risk families.
  • Conducted needs' assessments and referred clients to financial, medical, social and community assistance and services.
  • Wrote comprehensive reports of outcome of services and provided recommendation to DCS.
  • Met all deadlines for engaging clients and completing plans implemented.
  • Attended weekly staff meetings with a team of counseling professionals to ask and answer questions, address complaints and explain procedures.
Probation and Parole OfficerTennessee Department of Corrections - Memphis, TN05/2002 - 02/2006
  • Established a level of supervision for probationers and parolees which included responds to crisis identified by the officer, the offender's family, or the community using appropriate counseling techniques.
  • Made sure the probationer and parolee understood court ordered requirements and conditions for release.
  • Met with the probationer or parolee in such varied settings as office, home, and place of employment to establish rapport and verify their compliance with the requirements of supervision.
  • Answered inquiries from the victim's attorneys, public defenders, and other judicial officials concerning the probationer and parolee.
  • Performed a variety of investigations such as home and job plan prior to release.
  • Collected facts which helped the Board determine if the release of the parolee can cause harm to public safety or if a violation of parole has occurred and attended court hearings or parole board hearings to provide factual evidence of violation.
  • Recommended that a probation or parole violation warrant or subpoena be issued and served notice of charges and waivers to the parolee.
Education
Bachelor of Social Work: Social WorkMississippi Valley State University - Itta Bena, MSSocial Work
Skills
a level, administrative, administrative support, ask, auditing, oral, counseling, client, clients, database, Detail oriented, employee relations, financial, human resource, instruction, interpretation, meetings, Microsoft Office, office, communicator, Novell, office equipment, performance reviews, personnel, policies, processes, progress, quality, rapport, receptionist, reporting, safety, Self-motivated, strategic, Supervisor, supervisory, supervision, written
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Resume Overview

Companies Worked For:

  • ResCare Workforce Services
  • Tennessee Department of Corrections
  • Comprehensive Professional Services

School Attended

  • Mississippi Valley State University

Job Titles Held:

  • Employment Specialist Supervisor
  • Probation and Parole Manager
  • Probation and Parole Supervisor
  • Case Manager
  • Probation and Parole Officer

Degrees

  • Bachelor of Social Work : Social Work

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