employment specialist 1 resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Profile
Senior Systems Analyst and Software Developer with more than 25 years in the software industry analyzing design, development and implementation of innovative business process and system solutions using the Software Development Life Cycle (SDLC) methodologies.
Seeking a challenging position using strong analytical and problem-solving skills in order to provide the utmost customer satisfaction. 
  • 4 years Supply Chain 
  • 7 years Property Casualty Insurance and Financial
  • 3 years Payroll Accounting
  • 6 years Managed Health Care
  • 1 year Loss Prevention communication
  • 1 year County Government
  • 7 years Inventory Control, Distribution and Manufacturing

  • Database design and development
  • Excellent problem solving skills
  • Excellent communication skills
  • PICK/Universe Operating Systems
  • Oracle 8i, 9, and 10g database administration skills
  • Exceptional skills with Microsoft Office applications
  • Experience creating Technical documentation and Business requirements
  • UNIX system performance monitoring
  • Software Development Life Cycle principles (SDLC)
  • System administration
  • Working independently
  • Managing tight deadlines
  • Strong communication skills​

05/2010 to 08/2016
Employment Specialist 1 Alutiiq Llc Stennis Space Center, MS,
  • Provided consistent and timely evaluation of candidate application data and assessment results to screen best candidates for open positions.
  • Managed candidates through the employment process - including extending interview invitations to those we wish to pursue, sending correspondence to those we do not.
  • Posted, removed, extended and otherwise maintained all job requisitions for assigned areas of responsibility.
  • Maintained stores interview calendars with date/time availability.
  • Communicate any issues to management and escalated as needed.
  • Extensive use of Taleo - Talent Center application.
01/2016 to 06/2016
Software Developer - Contractor Netapp Bellevue, WA,
  • Projects included programming, maintenance and development of X.12 transaction sets for 834, 837, 277 inbound/outbound file processes, electronic file creation for third parties, development of business requirements, and new process designs.
  • Worked with product designers and product managers to design user interactions in applications.
  • Executed functionality and feature development both within current application framework and on next-generation frameworks.
  • Fixed bugs as they were encountered.
  • Conducted design and code reviews to share knowledge with development team.
  • Established requirements for new systems and modifications.

09/2006 to 09/2009
Software Developer Bae Systems Sterling Heights, MI,
  • Responsibilities included providing telephone support for over 40 branch offices in 11 states to assist with issues on computers, printers, and servers.
  • Software development and maintenance for home-grown system using Workstation Basic.
11/2004 to 09/2006
PICK/Universe Consultant Banner Health Mesa, AZ,
  • Involved in defining and implementing SDLC process and procedures for a large manufacturing firm in Tampa in order to qualify for Sarbanes Oxley compliance.
  • Assisted heavily with defining PICK programming standards and documenting departmental procedures.
  • Assisted in converting Crystal reports to standard SQL for Cingular (AT&T) Wireless.
  • Developed ftp, Windows batch file programs, Unix shell scripts, and PICK data extract programs.
  • Performed duties as backup DBA Oracle 10g, and create Powerbuilder reports to support user demands.
  • Assisted Tampa/Clearwater based mail order Pharmaceutical company with conversion effort.​

02/2004 to 11/2004
PICK/Universe Contractor Euroclear Esa Amsterdam, NY,
  • Employed by consulting firm to provide contract programming and conversion services to other companies.
  • Gathered and analyzed business requirements, designed appropriate system solutions, including Healthcare Claims and Membership Eligibility.
  • Projects included troubleshooting production systems and providing user support during upgrades.
  • Analyzed and documented existing EDI processes for a third party claims administrator.
  • Developed programs for new interfaces, and provided Operations staff with detailed processing instructions.
  • Major accomplishment was ANSI 834 file transmission to healthcare providers.
06/1999 to 02/2004
Oracle Development DBA 1-800-Flowers.Com, Inc. Mobile, AL,
  • Involved in conversion of US Cellular Market Acquisition of wireless subscribers in southwest Florida.
  • Responsible for gathering requirements, using RUP Business Modeling processes, providing assessment of data, and knowledge of customer facing systems.
  • Reviewed and developed data models, and data mapping documentation using such tools as MS Office, MS Project, MS Excel, Visio, and use of Project Management Methodology and software development lifecycle (SDLC) methodology in order to keep the project on target and within budget.
  • Experience with eRoom, Techweb and ClearQuest issue trackers.
  • Participated and conducted regular project meetings with users for issue tracking and resolution.
  • Provided Oracle Database Administration - on an Oracle 8.1.7 data warehouse (OLAP) database, and assist with troubleshooting production support issues and production support.
  • Monitored and maintained security of databases by granting highest level access rights and revoking rights when necessary.
  • Worked with developers to oversee maintenance of the development database content, and assist with SQL statement tuning.
  • Created and deleted databases and public database objects.
  • Performed testing for database upgrades and/or patches.
  • Monitored performance and use of system resources.
  • Reviewed and developed data models and database designs with development teams.
  • Performed application releases approved by Change Management.
  • Provided extensive assistance solving issues with day-to-day production and acted as a resource in the retirement of the PICK Infoflo system and implementation of the new Warehouse Management System.
1996 to 1999
Senior Developer - Contractor PYXIS CONSULTING, INC. City, STATE,
  • Founded PICK systems consulting firm to provide contract programming and conversion services to companies such as AT&T Wireless Services, Insurdata Incorporated, R&D Systems, CSC and Pearl Vision.
  • Gathered and analyzed business requirements, designing appropriate system solutions, including EDI processing for Healthcare Claims and Purchasing.
  • Projects included troubleshooting production systems and providing user support during upgrades.
  • Analyzed and documented existing tape processes for Principal Health Care, providing Operations staff with detailed guides that eliminated need for expensive consultant.
1994 to 1996
Senior Developer - Contractor ADVANCED RETAIL TECHNOLOGIES City, STATE,
  • Engaged to convert database from Informix to PICK for vendor offering check verification and collection services.
  • Responsible for system planning and support and program development.
  • Duties included data analysis and mapping, data extraction and conversion and data loading.
1993 to 1994
  • Selected by software development firm specializing in IT solutions for local governments with an installed base of more than 5,000 local governments in 49 states.
  • Responsible for development and support of County Government applications including Motor Vehicle Registration, Voter Registration, Jury Management, Juvenile Probation and Deed Recording.
1990 to 1993
Senior Systems Analyst AETNA LIFE AND CASUALTY City, STATE,
  • Recruited by leading national provider of health care products and services, having an excess of 30 million customers at more than 552,000 health care service providers.
  • Rapidly mastered CSC/Comtec Managed Care system, designing and implementing disk-to-tape processes, Sales Performance and Compensation systems and EDI Claims adjudication processes.
1986 to 1990
Systems Consultant D & M ENTERPRISES, INC. City, STATE,
  • Founded software design consultancy, specializing in the development and implementation of PICK based financial and inventory systems.
  • Responsible for marketing, client management and the design, development, deployment and support of software systems.
  • Designed critical extension to American Airlines' Catalog Ordering System, enabling them to send FTC-required notices.
  • Upgraded American Airlines' Order Entry systems, dramatically improving performance through implementation of new search and sorting algorithms.
  • Designed and developed Tax Tracking system for Excess and Surplus Lines Insurance, automating monthly tax reporting by extracting information from existing system and creating required reports.
1984 to 1986
  • Recommended enhancements and wrote functional specifications for customizing generic business accounting software package in order to accommodate reporting, billing, and payment of commissions for Property Casualty Insurance division of the corporation for conversion from PICK to new system.
  • Successfully replaced outdated database, eliminating cumbersome system that required extensive and costly support staff and providing financial analysis capabilities in a more comprehensive and easier system.
1982 to 1986
  • Responsible for sales support, system installations, training, client management and the design, development, deployment and support of PICK based software systems, for Property and Casualty Insurance Agents in the Central Region.
Expected in to to
: Business Information Systems Management
Expected in to to
High School Diploma:
Papillion High School - Papillion, NE

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Resume Overview

School Attended

  • Papillion High School

Job Titles Held:

  • Employment Specialist 1
  • Software Developer - Contractor
  • Software Developer
  • PICK/Universe Consultant
  • PICK/Universe Contractor
  • Oracle Development DBA
  • Senior Developer - Contractor
  • Senior Developer - Contractor
  • Product Manager
  • Senior Systems Analyst
  • Systems Consultant
  • Project Leader
  • Systems Analyst


  • High School Diploma

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