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Employment Services Manager Resume Example

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EMPLOYMENT SERVICES MANAGER
Summary
Results-focused and driven management professional with strong organizational and strategic planning skills, offering Nine years of progressive leadership and relationship building experience.  Adept in learning and driving company vision and mission while committing to cost-effective management of resources.
Skills
  • Nine years of experience working passionately with disabled population 
  • Strong organizational management, leadership and interpersonal communication skills with ability to effectively lead a diverse team
  • Proven ability to implement, follow and carry out processes and procedures along with creating organizational structure
  • Recruiting, orienting and training of staff 
  • Creating and cultivating existing business relationships
  • Evaluating and analyzing staff performance
  • Proven revenue and market expansion
  • Ability to work well under pressure
Experience
Benchmark Human ServicesSouth Bend, IndianaEmployment Services Manager04/2009 to Current

Manage Employment Services Team across four counties with goal of assisting individuals with disabilities in gaining employment in an integrated work environment in the community, while training staff to do so, in addition to maintaining a caseload.

  • Follow processes and procedures commensurate with maintaining C.A.R.F. Accreditation
  • Work with Bureau of Developmental Disability Services, Medicaid Waiver Program, Supported living and Group Home Directors/staff to make informed decisions
  • Maintain knowledge of state and federal programs
  • Conduct file reviews, process improvement procedures, research  analysis on stake holder satisfaction and implementation of changes based on feedback received
  • Implement and carry out detailed, goal based action plans
  • Work with disabled population to provide jobs search services.
  • Teaching job search and job retention skills to disabled.
  • Maintained and developed community partner relationships across seven counties
  • Use of Microsoft products i.e. Word, Excel, Powerpoint, Outlook
  • Tracking of hourly authorization utilization, review and approval of time and staff activities


Corporate Services, IncSouth Bend, IndianaInventory Entry Analyst09/2005 to 02/2009

Worked as part of a team in a warehouse setting to manage inventory, train staff and process rebates in addition to various other duties as needed in other departments in addition to: 

  • Inventory inflation/deflation assessments
  • Inner department communication with receiving team and Acount Administrators
  • Maintenance of high volume email inventory request.
  • Maintain audit spreadsheet, calculation of error rates 
Career Transitions LLCSouth Bend, INHuman Resources Generalist01/2005 to 04/2006

Performed Human Resources functions on-site at Pilkington

  • Payroll processes
  • Establish and monitor processes for 150+ temporary employees.
  • Build employee information database
  • Employee mediation and relations
  • Turnover analysis
  • Benefit enrollment assistance
  • Recruiting, interviewing, testing and orientation   
  • Termination, exit interviews.
  • Coordinating pre-employment drug screens and running back ground checks
Education and Training
High School Diploma1998Niles Sr. High School, Niles, MI
Business Administration Psychology2012Lake Michigan College, Benton Harbor, MIBusiness Administration Psychology
Activities and Honors
Actively working with Niles Community School Corporation to implement anti-bullying coalition.
Co-Owner of Kingdom Business Community Outreach, building communities by empowering youth and disadvantaged populations
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Resume Overview

Companies Worked For:

  • Benchmark Human Services
  • Corporate Services, Inc
  • Career Transitions LLC

School Attended

  • Niles Sr. High School
  • Lake Michigan College

Job Titles Held:

  • Employment Services Manager
  • Inventory Entry Analyst
  • Human Resources Generalist

Degrees

  • High School Diploma 1998
    Business Administration Psychology 2012

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