Employment Program Specialist Resume Example Nodaway County Services

EMPLOYMENT PROGRAM SPECIALIST

Summary

Dedicated professional with demonstrated skills in coordinating care for diverse populations through an empathetic and personable approach.

Proven ability to maintain efficient program operations by applying strong document management and resource coordination.

Education and Training

Iowa State University | Ames, IABachelor of Science in Psychology05/2016

Experience

Nodaway County Services | Maryville, MOEmployment Program Specialist12/2019 - Current

Developed processes and metrics that supported achievement of division's goals.
Identified barriers to client employment and helped to develop strategies for overcoming these barriers.
Placed individuals in jobs based on skills, abilities and interests.
Partnered with local businesses to develop diversity and inclusion within the workplace and provided support to staff as needed.
Conducted quality assurance audits on program documentation in adherence with local state, and federal rules and regulations.
Improved customer satisfaction by finding creative solutions to problems.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Oversaw all facets of staff training objectives to install knowledge of federal, state and local regulations and requirements.
Prepared employees for assignments by establishing and conducting orientation and training programs.

Nodaway County Services | Maryville, MOService Coordinator02/2019 - 12/2019

Provided targeted case management to individuals with developmental and intellectual disabilities.
Identified gaps in current services and developed relationships with potential providers, including charitable organizations, schools and government agencies.
Linked individuals and families to available resources, advocated on behalf of the individual as requested, and monitored services received.
Recognized by supervisor for maintaining accurate and timely records despite heavy caseload. Maintained thorough and accurate records outlining program operations and participant progress.
Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
Adhered to local state, and federal rules and regulations. Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.

Nodaway Nursing Home | Maryville, MOSocial Service Designee08/2018 - 02/2019

Participated in daily team meetings with department heads to discuss census information, admissions and discharges for residents.
Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
Educated staff on policies and best practices of care for resident's with cognitive/behavioral disabilities.
Scheduled and confirmed resident medical appointments and provided transportation to appointments using various equipment and adhered to safety protocols.
Partnered with interdisciplinary teams to prepare and implement quarterly care plan meetings.
Evaluated patient behavior and reported changes to clinical team.
Built and maintained strong relationships with patients and family members by successfully resolving issues and responding promptly to phone inquiries.
Educated patients on various resources, services and programs to maximize care.
Provided excellent service and attention to customers when face-to-face or through phone conversations. Recognized by management for providing exceptional customer service.
Communicated with patients with compassion while keeping medical information private.
Developed policies to align procedures with nursing home strategic initiatives and complied with statutory, regulatory, state and federal guidelines.

Community Action Partnership Head | Memphis, MOCenter Supervisor & Family Advocate11/2017 - 08/2018

Conducted quarterly home visits with families and assessed family's needs, ensured any and all concerns were addressed, and made referrals to local community services as needed.
Managed and monitored daily activities of the Head Start center ensuring both Head Start Performance Standards and Missouri Day Care licensing regulations were upheld.
Entered client data in centralized database and maintained up-to-date case records for all clients.
Facilitated parental workshops and classes to provide support to children in achieving school and academic success.
Identified appropriate community resources and provided referrals for services. Explained available housing, domestic violence, employment, education and substance abuse treatment resources to clients.
Developed professional relationships with parents, teachers, directors and therapists.
Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
Monitored employee performance and safety.

Skills

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