07/2015 - 11/2018Express Employment ProfessionalsBremerton, WA
Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Maintained inventory in administrative building supply closet to prevent shortages of supplies.
Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current.
Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
Produced professional and error-free letters, presentations and spreadsheets.
Managed reception and lobby area, greeted visitors and responded to requests for information.
Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
Organized files, developed spreadsheets, faxed reports and scanned documents.
Routed agreements, contracts and invoices through signature process.
Maintained business records by updating customer information.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Processed paperwork efficiently to support smooth office procedures.
Collected payments, issued receipts and updated accounts to reflect new balances.
Filed and retrieved records to support business needs and boost team productivity.
Created and updated spreadsheets to document and report on expenditures and financial data.
Offered diverse clerical support to office team members, including managing correspondence, answering telephone calls and tracking documentation.
Scheduled appointments on behalf of staff members to keep office operations smooth and efficient.
Dispersed incoming mail to correct recipients throughout office.
02/2007 - 06/2013Kitsap Home Care ServicesBremerton, WA
Trained caregivers in all aspects of in-home care, including CPR, first aid, infection control, documentation, confidentiality, professional boundaries, communication, hands-on care, bloodborne pathogens, safety.
Served as primary point of contact for external and internal phone and email inquiries
Coordinated training session logistics by preparing equipment and securing facilities.
Researched and incorporated new training methods, tools and resources to offer updated, quality training content.
Managed training calendars to inform participants of upcoming training session topics and dates.
Evaluated effectiveness of training programs and recommended improvements to upper management.
Created cost estimates by compiling anticipated costs for training events.
Developed and implemented training in home health care procedures.
Collected information about course success and participant satisfaction.
Organized handbook and course documentation for participants.
Helped with administering budgets, preparing facilities and organizing equipment.
Supported onboarding of new employees by hosting orientation sessions.
01/2005 - 01/2006Martha & Mary Health ServicesPoulsbo, WA
Personal care of patients Medical documentation/charting.
Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
Collected biological specimens and packaged for laboratory transport to complete important diagnostic tests.
Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Collected specimens, monitored vitals and maximized patient comfort.
Documented patient intake and dietary requirements and assisted with feeding.
Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
Responded to patient alarms and needs-assessment requests to identify course of treatment.
Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
Administered personal nursing assistance in pre- and post-operative situations.
Collaborated with interdisciplinary teams to carry out doctor orders and treatment care plans.
Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
Provided daily living activities to patients by serving meals, feeding, ambulating and turning over and positioning patients.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Document elements of nursing assessments, treatments, medications, discharge instructions and follow-up care.
Used mobility devices and mechanical lift equipment to transport patients.
Education and Training
Nursing Assistant Certification in NursingOlympic College
Some College (No Degree)Olympic College
As Training Coordinator for Kitsap Home Care Services, I trained approximately 3000 adult
students in Fundamentals of Caregiving, Developmental Disabilities, HIV/Infection Control,
CPR/First Aid and home care-related continuing education.
I helped develop training systems that
led the company to one of the highest student success rates in the state.