eligibility worker resume example with 14+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Reliable professional offering an extensive career promoting positive customer experiences. Sharp Eligibility Specialist boasting expertise in managing and eligibility information for members and groups.

  • Telephone Etiquette
  • Application Assessment
  • Advocacy and Counseling
  • Program Understanding and Advisement
  • Effective Customer Communication
  • Customer Support and Assistance
  • Application Processing
  • Agency Resource Eligibility
  • MS Office
  • Organizational Skills
  • Work Ethic
  • Friendly, Positive Attitude
  • Problem Resolution
  • Critical Thinking
  • Computer Skills
  • Training & Development
  • Customer Service
Eligibility Worker, 07/2014 to Current
Arlington County, VaArlington, VA,
  • Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
  • Conducted interviews with applicants, explaining benefits process and which programs were available.
  • Called applicants to set up appointments and explain benefits processes.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Informed applicants of other agencies providing useful or related assistance.
  • Reviewed criteria for different aid programs to determine eligibility for various applicants.
Office Assistant, 05/2012 to 06/2014
Valmont Industries, Inc.Folsom, NJ,
  • Greeted visitors or callers daily to handle questions or direct to appropriate staff.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
  • Offered diverse clJessical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
  • Answered approximately 40 phone calls daily and pleasantly welcomed visitors to office.
  • Dispersed incoming mail to correct recipients throughout office.
  • Handled requests-for-information and delegated customer service tasks to appropriate employees.
  • Maintained business records by updating customer information.
  • Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
  • Updated employee paperwork and records.
  • Answered office phone and emails to schedule appointments, answer questions and document information.
  • Delivered exceptional customer service through direct communication with clients and team members.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Supported office clJessical functions using word processing and other software, email and office machines.
Hairstylist, 05/2009 to 04/2012
Snip-ItsMattapan, MA,
  • Sanitized workstations and salon equipment to reduce risk of infection.
  • Pursued continuing education and training to stay up to date with new trends and techniques.
  • Pre-booked future appointments to increase repeat business.
  • Styled and designed traditional and contemporary hairstyles for men and women daily.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
  • Set up workstation and treatment room with products, equipment and supplies to facilitate services .
  • Selected hair colors, products and services based on customer preference and individually designed hair care plan.
  • Performed special hair treatments, scalp massages and updated styling techniques to modernize and streamline services.
  • Colored, cut and installed extensions according to style photos and client specifications.
  • Treated customers to shampooing and head massage to promote loyalty.
Telecommunications Sales Representative, 12/2007 to 05/2009
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
  • Assisted customers during selection process and helped choose perfect products to meet individual needs.
  • Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
  • Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
  • Made recommendations to customers to promote brand effectiveness and product benefits.
  • Networked to build client base and promote products to new and existing clients.
  • Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
  • Negotiated and closed deals with minimal oversight.
  • Implemented professional sales presentations to creatively communicate product quality and market comparisons.
Education and Training
Associate of Science: Cosmetology Education, Expected in 06/2010 to El Camino College - Torrance, CA

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Resume Overview

School Attended

  • El Camino College

Job Titles Held:

  • Eligibility Worker
  • Office Assistant
  • Hairstylist
  • Telecommunications Sales Representative


  • Associate of Science

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