eligibility worker resume example with 19+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Bright Eligibility Worker promoting a 15-year career conducting applicant interviews, overseeing appointment scheduling and handling administrative tasks. A well-rounded employee with expertise processing applications for food stamps and medical assistance. Ready for a new position that involves successfully handling various responsibilities in a fast-paced setting.
Skills
Recordkeeping and Data Input
Program Understanding and Advisement
Knowledgeable in CalSAWS/MEDS MICROSOFT
Application Assessment
Applicant Support and Service
Agency Resource Eligibility
Customer Support and Assistance
Application Processing
Appointment Scheduling
Effective Customer Communication
People Skills
Problem Resolution
Good Work Ethic
Critical Thinking
Computer Skills
Microsoft Office
Customer Service
Data Management
Conflict Resolution
Friendly, Positive Attitude
Planning & Organizing
Organizational Skills
Active Listening
Reliable & Trustworthy
Relationship Building
Basic Math
Telephone Etiquette
Experience
02/2008 to CurrentEligibility WorkerState Of North Dakota | Riverdale, ND,
Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
Processed benefits applications and documents for food stamps and medical assistance.
Utilized CalSAWS when inputting applicant information into agency's computer system.
Entered client information and files into databases for further review and tracking.
Conducted interviews with applicants, explaining benefits process and which programs were available.
Gathered financial information from clients regarding income, assets and debts.
Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
Coordinated with other departments to promote prompt processing of client applications.
Explained reasons behind application denials and recommended further action.
Explained eligibility details and affordability options to patients with kindness and respect.
Responded to client inquiries and concerns and escalated complex problems to department supervisors.
Reviewed applications to verify client information and resolve discrepancies.
Managed intake of new claims and performed routine follow-ups.
Contacted client references and employers to determine legitimacy of applicant information.
Maintained positive working relationship with fellow staff and management.
Answered questions and responded to inquiries to deliver high level of service to patients.
Proofread documents carefully to check accuracy and completeness of all paperwork.
Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
Informed applicants of other agencies providing useful or related assistance.
Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
06/2006 to 01/2008Reservation AgentSage Hospitality Resources, Llp | Schaumburg, IL,
Assisted customers via phone by providing confirmations, answering questions and offering general information.
Researched and resolved customer issues.
Relayed information on availability, pricing and discounts to customers.
Suggested amenities suited to clients' needs.
Reviewed guest information and payment options, checking for accuracy and completeness.
Kept accurate knowledge of types of rooms available at various resort locations.
Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Took reservations from patrons by phone or online.
Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Transmitted information or documents to customers through email, mailings or facsimile machine.
Built and maintained productive relationships with employees.
Processed various forms of payment and applied travel vouchers to help customers obtain tickets.
Coached staff on strategies to enhance performance and improve customer relations.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Understood and followed oral and written directions.
Verified guest information and payment options ensuring accuracy and completeness.
07/2001 to 04/2004Front Desk AssociateShift Technologies, Inc. | Oxnard, CA,
Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Received incoming calls and coordinated with staff to fulfill customer requests.
Handled payment processing and provided customers with receipts and proper bills and change.
Maintained clean and presentable reception area to maintain professional business reputation.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Managed customer complaints and rectified issues to complete satisfaction.
Promoted long-term loyalty by delivering professional, knowledgeable support to meet every need.
Delivered friendly and knowledgeable support to current and prospective customers.
Verified and collected client payments.
Education and Training
Expected in 06/2000 to to Associate of Arts | Liberal Arts And General StudiesAntelope Valley College, Lancaster, CAGPA:
Expected in to to | Social PsychologyCalifornia State Northridge , Northridge, CA, GPA:
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