dsw worker resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Proven DSW Worker with leadership skills committed to coordinating care and direct support with clients diagnosed with intellectual or physical disabilities. Solid vision of service goals inspiring cooperation and teamwork. Talented professional expanding awareness of service mission.

Dedicated PCA with over 20 years of experience in Healthcare. Established relationships with community and business leaders for outreach and direct support. Excels at developing innovative care plans and conducting and analyzing data to monitor quality-based outcomes. Successfully de-escalating challenging situations.

Responsible and friendly able to make customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills.

  • Inventory management
  • Team building
  • MS Office
  • Team management
  • Customer service
  • Process improvement
  • Business operations
01/2019 to Current DSW Worker First Transit | Plymouth Meeting, PA,
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
  • Documented activities and recorded information in EMR system.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Engaged with patient family and friends to provide courteous, efficient visit experience.
  • Consulted with nurses to develop patient care plans and evaluate treatment options.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
05/2016 to 12/2018 Transit Bus Driver Mount Sinai Medical Center Of Miami Beach | Aventura, FL,
  • Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
  • Studied and adhered to regulations, policies and procedures for bus operation and passenger transportation.
  • Operated and maintained buses transporting passengers across city and county.
  • Performed pre-trip visual inspection and testing of transit bus for mechanical problems prior to beginning scheduled run.
  • Completed accident and incident reports accurately and legibly at end of scheduled shifts.
  • Supported riders with disabilities by operating transportation assistance equipment.
  • Received and submitted passenger fares.
  • Answered questions and provided insight into local attractions and facility amenities.
  • Planned efficient routes and adjusted plans using GPS software and local road knowledge.
  • Kept shuttle and reception areas clean and organized.
  • Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
  • Planned efficient routes and adjusted strategies based on current weather and traffic information.
  • Maintained safe driving habits to protect property and general public on roadways.
  • Completed efficient transfers at hubs and final destinations to keep routes on schedule.
  • Loaded, balanced and secured product to safely transport goods.
  • Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
  • Assisted disabled passengers in boarding and exiting bus.
  • Adhered to company determined schedules and routes to ensure timely arrivals and departures.
  • Provided information to passengers, including route, schedule and fares.
  • Obeyed all DOT rules and regulations in addition to local laws and stipulations.
  • Transported passengers on predetermined routes while following local traffic regulations.
  • Operated navigation equipment and two-way radio while remaining focused on safety and efficiency.
  • Maintained timely adherence to schedules and safety protocols.
  • Performed all duties with personable communication and professionalism, including bus operation and passenger interaction.
07/2012 to 11/2016 Patient Care Technician Tallahassee Memorial Healthcare | City, STATE,
  • Collected biological specimens and packages for laboratory transport to complete diagnostic tests.
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
  • Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
  • Recorded observations and baseline measurements to maintain accurate medical records.
  • Coordinated patient care needs with healthcare team and delivered compassionate assistance with activities of daily living.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
  • Supported healthy patient skin with bedside baths, wound care and integrity checks.
  • Conducted games and other activities to engage clients and provide mental stimulation and entertainment.
  • Responded promptly to patient call lights to provide physical and emotional support.
  • Monitored and charted fluid intake and output to stay current on patient conditions.
  • Administered personal nursing assistance in pre- and post-operative situations.
  • Collected lab specimens in adherence with safety protocols for patient tests.
  • Assisted doctors, nurses and support staff with preparation for and conducting patient procedures.
  • Facilitated flow of patients through facility by accurately transferring and discharging patients in appropriate systems with mobile computers.
  • Delivered outstanding care based on physical, psychological, educational and related criteria for all patients.
  • Assisted with patient admission, discharge and transfer to maximize facility efficiency.
  • Kept unit well-stocked and efficient with necessary medical supplies.
  • Safely transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
  • Kept instruments and equipment clean and effectively sanitized.
  • Secured qualified assistance for patient emergencies to optimize outcomes.
  • Assisted elderly patients with essential ambulatory care for transport to and from facility.
  • Improved patient care, safety and compliance by partnering with nurses.
  • Obtained patient vital signs and reported results to staff nurse or physician to note changes from prior measurements.
03/1996 to 07/2012 Correctional Officer/Correctional Sergeant Jefferson Correctional Institution | City, STATE,
  • Assigned daily tasks and responsibilities to employees and filled out daily work logs.
  • Supervised visitation and checked all visitors for proper identification and contraband.
  • Notified medical staff of inmates requiring medical attention and submitted proper incident reports.
  • Oversaw assigned court trips for jailers, maintaining security of staff and public at all times.
  • Assigned and monitored training needs of subordinate staff members to close knowledge and performance gaps.
  • Supervised and made cell assignments.
  • Coordinated shakedowns to locate and remove unauthorized items.
  • Monitored all disciplinary and medical lockups every 30 minutes.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved operations by working with team members and customers to find workable solutions.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Performed site evaluations, customer surveys and team audits.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Created agendas and communication materials for team meetings.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Recognized by management for providing exceptional customer service.
Education and Training
Expected in 08/1996 Associate of Arts | Criminal Justice North Florida Community College, Madison, FL GPA:
Expected in 12/1997 Certificate | Correctional Officer/Police Academy North Florida Community College, Madison, FL, GPA:
Expected in 05/2012 Certificate/CNA Plebotomy | Health Administration Lively Technical Center, Tallahassee, FL GPA:
  • First Aid/CPR
  • ServSafe
  • Phlebotomist
  • CNA

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Resume Overview

School Attended

  • North Florida Community College
  • North Florida Community College
  • Lively Technical Center

Job Titles Held:

  • DSW Worker
  • Transit Bus Driver
  • Patient Care Technician
  • Correctional Officer/Correctional Sergeant


  • Associate of Arts
  • Certificate
  • Certificate/CNA Plebotomy

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