Dsw Worker resume example with 5+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Proven DSW Worker with leadership skills committed to coordinating care and direct support with clients diagnosed with intellectual or physical disabilities. Solid vision of service goals inspiring cooperation and teamwork. Talented professional expanding awareness of service mission.

Dedicated worker with over [8 years ] years of experience in customer service . Established relationships with community and business leaders for outreach and direct support. Excels at developing innovative care plans and conducting and analyzing data to monitor quality-based outcomes. Successfully de-escalating challenging situations.

Upbeat, customer-focused Sales Associate with [8 years ] years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Able to deliver memorable guest experience through welcoming interactions and extensive product knowledge.

Responsible and friendly able to make customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills.



  • Security systems
  • Relationship development
  • Business operations
  • Insurance billing
  • Invoice generation
  • Team management
  • Customer service
  • Team building
  • Communications
  • Organization
  • Administrative support
11/2016 to Current DSW Worker Elwyn | Fountain Valley, CA,
  • Created client agendas and monitored activity to promote efficient follow through.
  • Analyzed support note data to measure client performance.
  • Promoted collaboration across multiple service lines to support [Type] and [Type] clients.
  • Assisted clients with meeting individual support plan goals, including daily living skills, vocational training and medication management.
  • Conducted long and short-term program planning to improve methods and procedures.
  • Reviewed casework documentation for accuracy, clarity, detail and objectivity relevant to caseload.
  • Evaluated service note content for description representative of clients' responses to specified services.
  • Developed department policies and procedures adhering to quality and performance measures.
  • Represented organization at regional meetings with state departments, associations and legislature.
  • Collaborated with human and social service agencies to generate referrals to facilitate services.
  • Developed written guidelines and procedures to successfully deliver self-advocacy services.
  • Transported clients to and from community gatherings and scheduled appointments.
10/2016 to 10/2018 Manager General Dynamics | Pensacola, FL,
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Collaborated with visual merchandising team to develop strategies to drive profitability.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
08/2015 to 10/2017 Customer Service Representative Tj Mac Designs | City, STATE,
  • Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assessed customer needs and upsold products and services to maximize [Type] sales.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Worked with [Job title] to develop customer service improvement initiatives.
Education and Training
Expected in 05/2012 High School Diploma | West St Mary High , Baldwin, La GPA:

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Resume Overview

School Attended

  • West St Mary High

Job Titles Held:

  • DSW Worker
  • Manager
  • Customer Service Representative


  • High School Diploma

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