Director of Human Resources Operations Resume Example
Love this resume?Build Your Own Now
DIRECTOR OF HUMAN RESOURCES OPERATIONS
Professional Summary
Skills
|
|
Work History
Director of Human Resources Operations, 03/2019 to Current
Company Name – City, State
Company Name – City, State
- Department head for an HR team of 8, supporting an operational team of 586 associates including both union and non-union group.
- Peer recognized subject matter expert in training, leadership development and adult learning.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Maintained 86% Associate engagement score, the highest in the history of the hotel.
- Create a SmartSheet based next gen onboarding and training program for new hires.
- Educated staff on HR software functionality with special emphasis in training, payroll and human capital management features.
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
Human Resources Manager, 03/2018 to 03/2019
Company Name – City, State
Company Name – City, State
- Facilitated the integration of property HRIS after the Marriott/Starwood merger as property engagement coach.
- Successfully created and implemented a property contingency plan that guided the hotel staff through a city-wide labor disruption.
- Created and implemented initiatives to improve employee engagement.
- Including employee recognition, benefits administration, and career development.
- Educated management on successful approaches for enhancing policy implementation and enforcement to prevent legal entanglements involving employees.
- Managed union grievance and contract enforcement negotiations.
- Acted as liaison between union and hotel leadership to enact new policies and procedures.
Performance Development Manager, 01/2016 to 03/2018
Company Name – City, State
Company Name – City, State
- Trained and mentored over 500 new associates hired to fulfill various roles across 8 supported Chicago properties.
- Advised executives on best practices for employee growth and productivity goals, consistently helping companies achieve associate engagement goals and minimize turnover.
- Created and oversaw orientation and service training programs for all operations and support roles.
- Ensured proper tracking in newly created databases of all students and instructors leaves, attendance, scores and overall performance.
- Wrote training manuals for hourly employees and management positions according to company guidelines and protocols.
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals, resulting in 100% compliance over 2 years.
- Developed lesson plans, instructional materials and written practice tests for leadership development and operations systems training courses.
Sous Chef, 08/2013 to 01/2016
Company Name – City, State
Company Name – City, State
- Increased culinary department associate engagement scores from 55% to 78% in a union environment.
- Collaborated with vendors to source desired recipe ingredients while maintaining tight cost controls.
- Established and updated staff schedules and assignments to optimize coverage of peak times.
- Aligned seasonal plans with ingredient availability and key area events for optimal promotions.
- Maintained 14% food cost, lowest for any property in the company.
- Developed and cooked exciting, memorable dishes that brought new customers into establishment and bolstered overall food and beverage revenues to over $12 million.
- Acted as head chef when required to maintain continuity of service and quality.
- Supervised and enhanced work of a 52-person team producing more than 1000 plates per day.
Lead Cook, 10/2011 to 08/2013
Company Name – City, State
Company Name – City, State
- Supervised line cooks to monitor food safety and order accuracy.
- Taught kitchen staff safety protocols and restaurant standards.
- Delegated jobs within kitchen depending on restaurant traffic and employee skill.
- Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.
- Streamlined kitchen operations by creating more accurate prep sheets, standardized recipe files and product-rotation systems.
Education
Master of Science: Industrial and Organizational PsychologySouthern New Hampshire University - City, State
Strategic Human Resources ManagementLe Condon Bleu College of Culinary Arts - City, State
Bachelor of Arts: Liberal Arts and SciencesCornell University - City, State
Associate of Science: Culinary ArtsGovernors State University - City, State
Work History
Director of Human Resources Operations, 03/2019 to Current
Company Name – City, State
Company Name – City, State
- Department head for an HR team of 8, supporting an operational team of 586 associates including both union and non-union group.
- Peer recognized subject matter expert in training, leadership development and adult learning.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Maintained 86% Associate engagement score, the highest in the history of the hotel.
- Create a SmartSheet based next gen onboarding and training program for new hires.
- Educated staff on HR software functionality with special emphasis in training, payroll and human capital management features.
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
Human Resources Manager, 03/2018 to 03/2019
Company Name – City, State
Company Name – City, State
- Facilitated the integration of property HRIS after the Marriott/Starwood merger as property engagement coach.
- Successfully created and implemented a property contingency plan that guided the hotel staff through a city-wide labor disruption.
- Created and implemented initiatives to improve employee engagement.
- Including employee recognition, benefits administration, and career development.
- Educated management on successful approaches for enhancing policy implementation and enforcement to prevent legal entanglements involving employees.
- Managed union grievance and contract enforcement negotiations.
- Acted as liaison between union and hotel leadership to enact new policies and procedures.
Performance Development Manager, 01/2016 to 03/2018
Company Name – City, State
Company Name – City, State
- Trained and mentored over 500 new associates hired to fulfill various roles across 8 supported Chicago properties.
- Advised executives on best practices for employee growth and productivity goals, consistently helping companies achieve associate engagement goals and minimize turnover.
- Created and oversaw orientation and service training programs for all operations and support roles.
- Ensured proper tracking in newly created databases of all students and instructors leaves, attendance, scores and overall performance.
- Wrote training manuals for hourly employees and management positions according to company guidelines and protocols.
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals, resulting in 100% compliance over 2 years.
- Developed lesson plans, instructional materials and written practice tests for leadership development and operations systems training courses.
Sous Chef, 08/2013 to 01/2016
Company Name – City, State
Company Name – City, State
- Increased culinary department associate engagement scores from 55% to 78% in a union environment.
- Collaborated with vendors to source desired recipe ingredients while maintaining tight cost controls.
- Established and updated staff schedules and assignments to optimize coverage of peak times.
- Aligned seasonal plans with ingredient availability and key area events for optimal promotions.
- Maintained 14% food cost, lowest for any property in the company.
- Developed and cooked exciting, memorable dishes that brought new customers into establishment and bolstered overall food and beverage revenues to over $12 million.
- Acted as head chef when required to maintain continuity of service and quality.
- Supervised and enhanced work of a 52-person team producing more than 1000 plates per day.
Lead Cook, 10/2011 to 08/2013
Company Name – City, State
Company Name – City, State
- Supervised line cooks to monitor food safety and order accuracy.
- Taught kitchen staff safety protocols and restaurant standards.
- Delegated jobs within kitchen depending on restaurant traffic and employee skill.
- Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.
- Streamlined kitchen operations by creating more accurate prep sheets, standardized recipe files and product-rotation systems.
Accomplishments
- 2016 Marriott Learning Delivery Performance Development Manager of the Year 2019 W Chicago City Center Talent Coach of the Quarter - Q1 Certifications.
- Society for Human Resource Management (SHRM) certification.
Skills
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Completeness
- Word choice
- Length
- Measurable results
- Strong summary
- Typos
Resume Overview
School Attended
- Southern New Hampshire University
- Le Condon Bleu College of Culinary Arts
- Cornell University
- Governors State University
Job Titles Held:
- Director of Human Resources Operations
- Human Resources Manager
- Performance Development Manager
- Sous Chef
- Lead Cook
Degrees
- Master of Science : Industrial and Organizational Psychology
Strategic Human Resources Management
Bachelor of Arts : Liberal Arts and Sciences
Associate of Science : Culinary Arts
