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Director of Human Resources Operations Resume Example

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DIRECTOR OF HUMAN RESOURCES OPERATIONS
Professional Summary
Skills
  • Benefits administration
  • Coach
  • Competitive
  • Databases
  • Features
  • Food safety
  • HRIS
  • HR
  • Human Resources Management
  • Leadership
  • Leadership development
  • Legal
  • Lesson plans
  • Materials
  • Negotiations
  • Next
  • Payroll
  • Peak
  • Policies
  • Producing
  • Protocols
  • Quality
  • Safety
  • Strategic
  • Training manuals
  • Training programs
  • Written
Work History
Director of Human Resources Operations, 03/2019 to Current
Chicago Marriott Downtown – Chicago, IL
  • Department head for an HR team of 8, supporting an operational team of 586 associates including both union and non-union group.
  • Peer recognized subject matter expert in training, leadership development and adult learning.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
  • Maintained 86% Associate engagement score, the highest in the history of the hotel.
  • Create a SmartSheet based next gen onboarding and training program for new hires.
  • Educated staff on HR software functionality with special emphasis in training, payroll and human capital management features.
  • Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
Human Resources Manager, 03/2018 to 03/2019
W Chicago City Center – Chicago, IL
  • Facilitated the integration of property HRIS after the Marriott/Starwood merger as property engagement coach.
  • Successfully created and implemented a property contingency plan that guided the hotel staff through a city-wide labor disruption.
  • Created and implemented initiatives to improve employee engagement.
  • Including employee recognition, benefits administration, and career development.
  • Educated management on successful approaches for enhancing policy implementation and enforcement to prevent legal entanglements involving employees.
  • Managed union grievance and contract enforcement negotiations.
  • Acted as liaison between union and hotel leadership to enact new policies and procedures.
Performance Development Manager, 01/2016 to 03/2018
Marriott International – Chicago, IL
  • Trained and mentored over 500 new associates hired to fulfill various roles across 8 supported Chicago properties.
  • Advised executives on best practices for employee growth and productivity goals, consistently helping companies achieve associate engagement goals and minimize turnover.
  • Created and oversaw orientation and service training programs for all operations and support roles.
  • Ensured proper tracking in newly created databases of all students and instructors leaves, attendance, scores and overall performance.
  • Wrote training manuals for hourly employees and management positions according to company guidelines and protocols.
  • Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals, resulting in 100% compliance over 2 years.
  • Developed lesson plans, instructional materials and written practice tests for leadership development and operations systems training courses.
Sous Chef, 08/2013 to 01/2016
JW Marriott Chicago – Chicago, IL
  • Increased culinary department associate engagement scores from 55% to 78% in a union environment.
  • Collaborated with vendors to source desired recipe ingredients while maintaining tight cost controls.
  • Established and updated staff schedules and assignments to optimize coverage of peak times.
  • Aligned seasonal plans with ingredient availability and key area events for optimal promotions.
  • Maintained 14% food cost, lowest for any property in the company.
  • Developed and cooked exciting, memorable dishes that brought new customers into establishment and bolstered overall food and beverage revenues to over $12 million.
  • Acted as head chef when required to maintain continuity of service and quality.
  • Supervised and enhanced work of a 52-person team producing more than 1000 plates per day.
Lead Cook, 10/2011 to 08/2013
JW Marriott Chicago – Chicago, IL
  • Supervised line cooks to monitor food safety and order accuracy.
  • Taught kitchen staff safety protocols and restaurant standards.
  • Delegated jobs within kitchen depending on restaurant traffic and employee skill.
  • Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.
  • Streamlined kitchen operations by creating more accurate prep sheets, standardized recipe files and product-rotation systems.
Education
Master of Science: Industrial and Organizational PsychologySouthern New Hampshire University - Manchester, NH
Strategic Human Resources ManagementLe Condon Bleu College of Culinary Arts - Chicago, IL
Bachelor of Arts: Liberal Arts and SciencesCornell University - Ithaca, NY
Associate of Science: Culinary ArtsGovernors State University - University Park, IL
Work History
Director of Human Resources Operations, 03/2019 to Current
Chicago Marriott Downtown – Chicago, IL
  • Department head for an HR team of 8, supporting an operational team of 586 associates including both union and non-union group.
  • Peer recognized subject matter expert in training, leadership development and adult learning.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
  • Maintained 86% Associate engagement score, the highest in the history of the hotel.
  • Create a SmartSheet based next gen onboarding and training program for new hires.
  • Educated staff on HR software functionality with special emphasis in training, payroll and human capital management features.
  • Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
Human Resources Manager, 03/2018 to 03/2019
W Chicago City Center – Chicago, IL
  • Facilitated the integration of property HRIS after the Marriott/Starwood merger as property engagement coach.
  • Successfully created and implemented a property contingency plan that guided the hotel staff through a city-wide labor disruption.
  • Created and implemented initiatives to improve employee engagement.
  • Including employee recognition, benefits administration, and career development.
  • Educated management on successful approaches for enhancing policy implementation and enforcement to prevent legal entanglements involving employees.
  • Managed union grievance and contract enforcement negotiations.
  • Acted as liaison between union and hotel leadership to enact new policies and procedures.
Performance Development Manager, 01/2016 to 03/2018
Marriott International – Chicago, IL
  • Trained and mentored over 500 new associates hired to fulfill various roles across 8 supported Chicago properties.
  • Advised executives on best practices for employee growth and productivity goals, consistently helping companies achieve associate engagement goals and minimize turnover.
  • Created and oversaw orientation and service training programs for all operations and support roles.
  • Ensured proper tracking in newly created databases of all students and instructors leaves, attendance, scores and overall performance.
  • Wrote training manuals for hourly employees and management positions according to company guidelines and protocols.
  • Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals, resulting in 100% compliance over 2 years.
  • Developed lesson plans, instructional materials and written practice tests for leadership development and operations systems training courses.
Sous Chef, 08/2013to 01/2016
JW Marriott Chicago – Chicago, IL
  • Increased culinary department associate engagement scores from 55% to 78% in a union environment.
  • Collaborated with vendors to source desired recipe ingredients while maintaining tight cost controls.
  • Established and updated staff schedules and assignments to optimize coverage of peak times.
  • Aligned seasonal plans with ingredient availability and key area events for optimal promotions.
  • Maintained 14% food cost, lowest for any property in the company.
  • Developed and cooked exciting, memorable dishes that brought new customers into establishment and bolstered overall food and beverage revenues to over $12 million.
  • Acted as head chef when required to maintain continuity of service and quality.
  • Supervised and enhanced work of a 52-person team producing more than 1000 plates per day.
Lead Cook, 10/2011 to 08/2013
JW Marriott Chicago – Chicago, IL
  • Supervised line cooks to monitor food safety and order accuracy.
  • Taught kitchen staff safety protocols and restaurant standards.
  • Delegated jobs within kitchen depending on restaurant traffic and employee skill.
  • Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.
  • Streamlined kitchen operations by creating more accurate prep sheets, standardized recipe files and product-rotation systems.
Accomplishments
  • 2016 Marriott Learning Delivery Performance Development Manager of the Year 2019 W Chicago City Center Talent Coach of the Quarter - Q1 Certifications.
  • Society for Human Resource Management (SHRM) certification.
Skills
  • Benefits administration, coach, competitive, databases, features, food safety, HRIS, HR, Human Resources Management, leadership, leadership development, legal, lesson plans, materials, negotiations, next, payroll, peak, policies, producing, protocols, quality, safety, Strategic, training manuals, training programs, written
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    Resume Overview

    Companies Worked For:

    • Chicago Marriott Downtown
    • W Chicago City Center
    • Marriott International
    • JW Marriott Chicago

    School Attended

    • Southern New Hampshire University
    • Le Condon Bleu College of Culinary Arts
    • Cornell University
    • Governors State University

    Job Titles Held:

    • Director of Human Resources Operations
    • Human Resources Manager
    • Performance Development Manager
    • Sous Chef
    • Lead Cook

    Degrees

    • Master of Science : Industrial and Organizational Psychology
      Strategic Human Resources Management
      Bachelor of Arts : Liberal Arts and Sciences
      Associate of Science : Culinary Arts

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