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Director of Human Resources (Now Retired) Resume Example

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DIRECTOR OF HUMAN RESOURCES (NOW RETIRED)
Professional Summary

Dedicated Human Resources professional and articulate negotiator bringing over 20 years of expertise in employee relations, training and development, benefits administration, and recruitment. Talented in bridging gaps between labor forces and management to achieve objectives. Driven and decisive with passion for building and retaining highly effective working relationships. Well versed in EEOC and other relevant compliance statutes. Excellent organizational and time management skills with ability to prioritize and manage multiple tasks. Sophisticated in communicating and collaborating effectively by relying on excellent interpersonal skills and outstanding customer service.

Skills
  • Data entry
  • MS Office
  • Scheduling
  • Documentation review
  • Eligibility review
  • Regulatory compliance
  • Labor agreements
  • Proofreading and editing
  • Recordkeeping and reporting
  • Reporting
  • Report writing
  • Appointment setting
  • Staff management
Work History
Director of Human Resources (Now Retired), 12/2013 to 09/2017
SCI Mercer (State Correctional Institution) – Mercer, PA
  • Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
  • Directed each phase of hiring process, encompassing employment verification, criminal background checks, and onboarding with distribution of new-hire paperwork to appropriate department heads.
  • Maintained current understanding of state and federal policies such as EEO and ADA.
  • Communicated with potential hires to provide clarity on expected tasks, compensation and policies.
  • Set, enforced and explained HR policies to team members to cultivate compliant and satisfied workforce.
  • Generated and updated complete and accurate employee files for over 200 employees,
  • Directed and controlled various benefit programs, including medical, dental and vision.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
  • Briefed new hires on essential job information, such as policies, employment benefits and job duties.
  • Controlled workmen's compensation claims by eliminating unnecessary filings and streamlining processes.
  • Streamlined complaint response management by providing guidance on policies and ensuring appropriate and accurate investigation processes.
  • Achieved favorable company outcomes with labor union negotiations by using successful bargaining strategies.
  • Worked as effective team member while contributing to local and regional HR projects.
  • Provided guidance on policies and procedures to harmonize responses to complainants and ensure appropriate investigation and resolution of grievances.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams to ensure available information accuracy and usability.
  • Instructed senior leaders on appropriate employee corrective steps.
  • Facilitated communication and coordination between employees and management.
Labor Relations Specialist, 07/2010 to 12/2013
Veteran's Administration – Pittsburgh, PA
  • Provided expertise on all facets of labor and employment law to help management make more effective decisions.
  • Completed in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies.
  • Oversaw investigations into discrimination, sexual harassment or other workplace claims.
  • Reduced grievances and arbitration needs by educating front line managers on techniques for enhancing interactions between labor and leadership.
  • Interpreted and advised on labor relations policies and previously negotiated agreements.
  • Educated management on contract procedures, administration and interpretation.
  • Resolved employment-related disputes through proactive communication.
  • Resolved understaffing issues, disputes, employee terminations and disciplinary procedures.
  • Represented organization at personnel-related hearings and investigations.
  • Operated with high integrity, built trust, and earned sustained credibility with management and union leadership.
  • Documented meeting minutes and distributed to staff to facilitate follow-up and permanent record.
  • Investigated and resolved union complaints to foster satisfaction.
  • Developed team communications and information for labor management meetings.
  • Adhered to established policies, procedures and compliance for satisfactory audit rating.
  • Negotiated agreements between labor and management to clarify misunderstood directions and resolve conflicts affecting performance.
  • Conducted training and change management processes to improve operations.
  • Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary and a collaborative approach to labor management issues.
  • Liaised with all departments to organize and perform quality standard training for new and existing staff.
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
Director of Human ResourcesBoth Lawrence County And Mahoning County – New Castle And Youngstown, PA And OH
  • Structured compensation and benefits according to market conditions and budget demands.
  • Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards.
  • Directed each phase of hiring process, encompassing employment including advertising, interviewing, background checks, and on-boarding with distribution of new-hire paperwork for employees under the County Commissioners. Communicated with potential hires to provide clarity on expected tasks, compensation and policies.
  • Liaised between County Commissioners and other elected officials to improve communications.
  • Maintained current understanding of state and federal policies such as EEO and ADA.
  • Collaborated with commissioners to build and implement effective modern employment policies.
  • Generated and updated complete and accurate employee files for all County employees.
  • Directed and controlled various benefit programs, including medical, dental and vision.
  • Collaborated with cross-functional departments to create, manage and maintain MUNIS (software) reporting.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Controlled workmen's compensation claims by eliminating unnecessary filings and streamlining processes.
  • Streamlined complaint response management by providing guidance on policies and ensuring appropriate and accurate investigation processes.
  • Accurately prepared bi-weekly payroll and tracking data using MUNIS software system.
  • Educated management on successful approaches for enhancing policy implementation and enforcement to prevent legal entanglements involving employees.
  • Achieved favorable company outcomes with labor union negotiations by using successful collective bargaining strategies.
  • Provided guidance on policies and procedures to harmonize responses to complainants and ensure appropriate investigation and resolution of grievances.
  • Coordinated activities of human resources team, distributing resources and personnel effectively across organization to meet HR needs.
  • Instructed senior leaders on appropriate employee corrective steps.
  • Facilitated communication and coordination between Commissioners and other elected office holders.
Education
Master of Arts: Human Resources & Mgt. (Dual Degree) (4.0 GPA), 05/1994
Webster University - St. Louis, MO
Bachelor of Science: English (Business Writing) (3.99 GPA), 05/1989
Slippery Rock University of Pennsylvania - Slippery Rock, PA
Associate of Arts: Managment, 08/1987
University of Maryland - College Park - College Park, MD
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Resume Overview

Companies Worked For:

  • SCI Mercer (State Correctional Institution)
  • Veteran's Administration
  • Both Lawrence County And Mahoning County

School Attended

  • Webster University
  • Slippery Rock University of Pennsylvania
  • University of Maryland - College Park

Job Titles Held:

  • Director of Human Resources (Now Retired)
  • Labor Relations Specialist
  • Director of Human Resources

Degrees

  • Master of Arts : Human Resources & Mgt. (Dual Degree) (4.0 GPA) , 05/1994
    Bachelor of Science : English (Business Writing) (3.99 GPA) , 05/1989
    Associate of Arts : Managment , 08/1987

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