director human resources strategic advisor resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary
HR professional with an extensive generalist background in managing the overall functions of human resources. Expertise includes; strategic management, organizational development, talent management, immigration, legal compliance, employee relations, compensation, benefits, payroll, 401K administration and corporate event planning. Developed and established an HR function from the ground up. Effective communicator with all levels in the organization through senior management. Able to partner with strong operational support to implement strategic business goals.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Work History
09/2008 to 07/2014
Director, Human Resources – Strategic Advisor Charter Spectrum Overland Park, KS,
  • Created a solid HR infrastructure by providing strategic solutions domestically (NY, Texas and Florida) and globally (Singapore, India and France) in such areas as organizational development, talent management, benefits, compensation, immigration, payroll and 401K administration.
  • Created a talent pipeline to staff offices in India, Singapore and New York, which also included a mentoring and internship program.
  • Implemented a conversion to a health and wellness program that introduced a health reimbursement plan, cost sharing measures, plan choices, increased benefits and reduced premiums.
  • Terminated a dormant 401K plan that was abandoned by its record keeper and funds manager at minimal cost to the company.
  • Developed and implemented a 360 performance management system that enhanced a goal oriented environment, engaged employees as business partners and increased employee satisfaction and morale.
  • Upon the announced closure of the operations, assisted in the downsizing of talent or transference of talent to partner organization without legal ramifications or interruption to client commitments.
  • Facilities Management - negotiated all utilities and equipment purchases or leases upon corporate move to new partner office.
01/2003 to 01/2008
Director, Human Resources Judicial Branch Portland, ME,
  • And Administration For the NY Corporate Office, the Seattle Office, the former Retail Store Pokémon Center NY and advisor for the London Office.
  • Developed and established a Human Resources/Administrative department that increased talent potential in the organization and promoted brand awareness through training and development as well as corporate events.
  • Promoted a customer service experience to all staff members, customers, and clients.
  • Implemented policies that complied with all applicable provisions of federal and state labor laws which resulted in decreased employee grievances and reduced potential legal liabilities.
  • In alignment with the strategic plan for company expansion and increased operational efficiencies, served as project manager for a $1.35M construction relocation program to move the corporate headquarters to the present New York location within a six month time period.
  • This project resulted in creating a branding floor plan to foster innovation, open communication and employee interaction.
  • Managed a multi-million dollar HR/Administrative budget.
  • Researched, negotiated and contracted health insurance providers on the east and west coasts, offered more cost effective options, streamlined processes and provided high quality service to employees.
  • Created a performance management system which focused on a 360 review process that promoted retention of high performing employees and enhanced employee satisfaction.
  • Trained managers on effective communication skills and identified future training needs for employee performance deficiencies.
  • The same criteria was also designed and incorporated into the bonus award system.
  • Optimized the 401K plan; increased participation by 75%, provided employee education, online program access, strengthened payroll and processing controls and provided a 401K plan that performed well above the industry average.
01/1991 to 01/2002
Human Resources Vice President (Bank Officer), Representative THE CHUO MITSUI TRUST & BANKING CO. LTD, Chuo Mitsui Trust Company City, STATE,
  • Responsible for the following offices: NY -, (U.S.A.
  • Chuo Mitsui Investments, Inc., The Chicago, Office and The Los Angeles, Office.
  • Recruited to the organization to create a solid HR infrastructure that included policy development, HR controls, recruitment and selection, benefits and compensation, legal compliance, employee relations, payroll and 401K Administration and after September 11th rebuilt the HR function.
  • Met overall hiring goals for domestic staff, foreign nationals and expatriates and reduced cost by 20%.
  • Created a compensation program that resulted in the satisfaction and retention of higher performing employees.
  • Provided high quality healthcare products and services to the employees at minimal cost to the business.
  • Coordinated survivor benefits for families of lost employees of the September 11th disaster.
  • As the 401K Administrator, implemented a stock option program to plan, prepared plan amendments, the annual 5500 report, provided payroll fund transfers and coordinated with outside auditors.
  • Automated the payroll function by switching to ADP to prepare regular and gross up payrolls, timesheet downloads, electronic tax filings, funds transfer, reconciliation, quarterly reports and W-2 forms.
  • Designed and implemented multi-state severance programs to address branch/facility closings.
  • Managed and prepared all legal documents to create new subsidiaries for the organization.
  • Project managed all social events including the Corporate Memorial for employees who died on 9/11.
01/1986 to 01/1991
Personnel Administrator PANDICK, INC City, STATE,
  • Provided HR assistance to employees at four NY facilities and regional sites nationwide in a union and non-union environment.
  • Responsibilities included; HR database, Benefits, Workers’ Compensation, OSHA, Hearing Conservation Program, Hazardous Communication Program and EEO-1 logs.
Expected in to to
Bachelor of Business Administration: Business Management/Human Resources
Bernard M. Baruch College - , New York
  • Established procedures for recruitment and selection of talent that met the strategic objectives for immediate expansion and optimized revenues.
  • Talent acquisition included domestic and foreign hires and expatriate staff.
  • Designed a severance program that was cost effective to the organization, met minimal impact on daily operations, reduced legal liabilities and provided a beneficial transition to affected employees.
  • Provided new employee orientations to ensure understanding and compliance of key HR policies such as: Harassment, FMLA, internet/email usage and privacy issues, and product confidentiality.
  • Managed HR/Administrative team of three ensuring workflow efficiencies, managing performance and development to provide branded awareness in the workplace.
  • Effectively managed various administrative services including corporate insurance, creating policies and procedures for relocation, storage, mail services, travel, and employee business expenses, office expenditures, OSHA and the business continuity plan.
Professional Human Resources (PHR) Recertified June 2012
National and Local Chapters of SHRM

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Resume Overview

School Attended

  • Bernard M. Baruch College

Job Titles Held:

  • Director, Human Resources – Strategic Advisor
  • Director, Human Resources
  • Human Resources Vice President (Bank Officer), Representative
  • Personnel Administrator


  • Bachelor of Business Administration

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