Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Executive Profile
HUMAN RESOURCES PROFESSIONAL Versatile, Methodical, and Cost-Conscious Senior-Level Executive offering 16 years of broad-based experience while providing excellence in human resources leadership. Considerable expertise creating innovative benefit programs and strategies to attract and attain critical talent, developing training programs, and implementing the strategic HR function for high-growth in entrepreneurial organizations. Superior project management, implementation, follow-up, negotiation and consensus-building skills. Able to keep a diverse group of strong leaders on track. Extremely focused on creating programs and training that deliver an above-average ROI. Proven ability to investigate and resolve highly complex and sensitive workforce complaints and ensure internal and regulatory compliance.
Skill Highlights
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Core Accomplishments
Professional Experience
01/2012 to Present
DIRECTOR, HUMAN RESOURCES - Equity Partner Charter Spectrum Rochester, MN,
  • Full service, restaurant group - 25 locations - New York, Chicago, Los Angeles, San Francisco Recruited to build and launch the corporate HR function for a rapid growing organization.
  • Provided strategic support and coaching to the CEO, executives, and management on employee, regulatory, and business issues.
  • Developed a competency-based performance management process.
  • Directed payroll and systems initiatives.
  • Played a key role in growing the company from 13 restaurants to 28 restaurants and in driving programs that led to its outstanding reputation in the industry.
  • Initiated and launched a cutting-edge safety and wellness program that led to a significant reduction in insurance claims year over year.
  • Lowered insurance costs by terminating long term failing relationships and renegotiated favorable contracts offering improved coverage, lower premiums and specialized services to promote future strategic cost cutting measures.
  • Saved the company $100,000 by sourcing a new broker and negotiating a favorable contract.
  • Reduced workforce claims over a 3-year period by developing & implementing leadership-training initiatives.
  • Increased efficiency, accuracy, and access to real-time information, by initiating, negotiating and implementing a Web-based Payroll/HRIS "Umami Nation" or VIBE, HCM.
  • Integrated all systems to include POS, Financial, Accounting, Expense, Purchasing, Marketing and HR to house information in a centralized repository.
  • * (555) 432-1000.
01/2011 to 01/2012
DIRECTOR, HUMAN RESOURCES - Executive Committee Member Sheraton Universal City, STATE,
  • Directs all aspects of human resources with emphasis on policy and procedure development and implementation, conflict resolution and labor relations.
  • Spearheaded collective bargaining agreement policies which was in negotiations and expired for 4 years.
  • Developed safety and wellness programs improving accident awareness and promoting overall health reducing claims.
  • Created a process to identify and address employee concerns during a period of union contract instability by designing a leadership program to effectively communicate contract concerns, grievances and arbitrations which effectively led to a new union contract in 2012.
01/2009 to 01/2011
DIRECTOR, HUMAN RESOURCES - Executive Committee Member Inn Hotel & Spa City, STATE,
  • Recruited to provide strategic guidance and tactical support to a growing organization.
  • Played a key role in a new concept and design of Casey's Cupcakes, LLC.
  • Provided HR support to business plan, development and growth from 1 to 3 locations in 1 year.
  • Initiated and managed the execution of an industry-specific salary survey, resulting in the development and implementation of competitive salary ranges for positions companywide.
  • Initiated and developed Standard Operating Procedures, employee handbook, safety and training programs.
01/2005 to 01/2007
DIRECTOR, HUMAN RESOURCES - Executive Committee Member The Standard Hotel City, STATE,
  • Developed and grew the HR function.
  • Played a key role as a member of the executive leadership team in developing and implementing strategic company initiatives for this company and its employees.
01/1999 to 01/2005
  • Directed all HR activities for the acquisition integration team.
  • Key player in company growth to the largest Workers Compensation private practice on the west coast with multiple locations and surgical centers.
Expected in Present
Learning Tree University, Business Management Program Graduate Society for Human Resources Management (SHRM) MEMBER:
Pierce College - Woodland Hills, CA
Accounting, Business Management, business plan, coaching, com, competitive, concept, conflict resolution, contracts, designing, driving, edge, Employee Training, Senior Management, Financial, HRIS, human resources, HR, Human Resources Management, insurance, Labor Relations, leadership, leadership-training, Regulatory Compliance, Marketing, access, Jessica, negotiating, negotiations, organizational, Payroll, performance management, Policies, POS, procedure development, Purchasing, real-time, recruitment, safety, San, Strategy, Strategic, training programs, Upgrades
Additional Information
  • PERSONAL ACCOMPLISHMENTS 2 x IRONMAN and Triathlete 2008 to current - Member of Volt Multisport - Award Winning Team Spin and Fitness Instructor - 1994 to current - Currently teaching at Aura Cycle Boutique Spin Studio

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