director human resources resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.

  • Accident Investigation
  • Negotiation Tactics

-Hiring Trends and Analysis

  • Forecasting Employment Needs
  • Regulatory Compliance
Work History
Director, Human Resources, 09/2007 to 03/2021
ComcastTucker, GA,
  • Directed a team of HR Professionals in the on-boarding process for newly hired employees.
  • Conducted exit interviews to better understand reasons why employees were separating from company.
  • Directed the workers' compensation program for employees injured on job ensuring legal and administrative compliance.
  • Directed the administration of benefits program to maintain compliance with employee insurance program.
  • Created and authored all company policies and procedures as required while adhering to federal and state laws.
  • Addressed employee conflicts with appropriate urgency while balancing company and employee needs.
Manager Human Resources, 02/1989 to 10/2011
ComcastTuscaloosa, AL,
  • Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
  • Monitored and handled employee claims, including performance-based and harassment incidents.
  • Directed job fairs to bring in local talent for long term and seasonal positions.
  • Collaborated with senior management and performed helpful tasks, including benefits analysis, corrective action planning and big-picture data capturing.
  • Evaluated training program success and presented strategic improvement recommendations to upper management.
  • Initiated and maintained workers compensation cases for tracking, reporting and legal mechanics.
  • Boosted customer satisfaction ratings by enabling staff to implement speedy resolutions for diverse issues through robust internal knowledgebase and industry-leading training.
  • Led and strategically directed team of human resources professionals.
  • Motivated employees through special events, incentive programs and constructive feedback.
  • Conducted company-wide town hall meetings to convey updates.
  • Coordinated with senior leadership and handled managerial needs by implementing fresh solutions into business strategies.
  • Enhanced staff knowledge and awareness on drug abuse and prevention programs.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Implemented performance review and motivational strategies to elevate HR team results.
  • Reviewed business goals to recommend new HR approaches, policies and procedures for continual improvements focused on meeting business objectives and enhancing productivity.
  • Recommended, initiated and finalized HR actions regarding faculty and staff position management, compensation, and employment postings, hiring proposals and new hire onboarding.
  • Supervised and mentored direct reports and developed talented HR teams.
  • Led decision-making and implementation of HR policies, procedures, programs and functions.
  • Created vision and goals for HR team and motivated staff to achieve excellence in customer support and core HR processes.
  • Implemented standardized programs and policies, driving smooth operations, employee retention and engagement.
  • Managed employee disputes by employing conflict resolution techniques.
  • Oversaw legal compliance with federal, state and local laws and regulations in addition to compliance with company policies and procedures.
  • Guided leaders and employees on company policies, programs, benefits, and salary administration.
  • Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
  • Coordinated immigration process for visa and green card applications to support mobility requests for domestic and international long and short-term assignments.
Manager, Human Resource, 06/2004 to 09/2007
UnifiKahului, HI,
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Accomplished multiple tasks within established timeframes.
High School Diploma: , Expected in to Lake Stevens High School - Lake Stevens, WA,

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Resume Overview

School Attended

  • Lake Stevens High School

Job Titles Held:

  • Director, Human Resources
  • Manager Human Resources
  • Manager, Human Resource


  • High School Diploma

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