LiveCareer
LiveCareer
  • Dashboard
  • Jobs
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Education
      • Administrative
      • Medical
      • Human Resources
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Nursing
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • View All
    • Resume Services
    • Resume Formats
    • Resume Review
    • How to Write a Resume
    • CV Examples
    • CV Formats
    • CV Templates
    • Resume Objectives
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • Business Operations
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Jobs
    • Mobile App
    • Job Search
    • Job Apply Tool
    • Business Letters
    • Job Descriptions
  • Questions
  • Resources
  • About
  • Contact
  • 0Notifications
    • Notifications

      0 New
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Customer Retention Specialist
Please provide a type of job or location to search!
SEARCH

Customer Retention Specialist Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
G
CUSTOMER RETENTION SPECIALIST
Summary

Objectives: To increase my company's sales and profitability and to grow within the company. Personable and dedicated Customer Service Representative with extensive experience in the alarm industry Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Benefits
  • Billing
  • Call center
  • CPR
  • Clients
  • Customer service experience
  • Customer service
  • Filling
  • First Aid
  • Forklift Operator
  • Forms
  • Insurance
  • Marketing
  • Marketing materials
  • Meetings
  • Win
  • Personnel
  • Quality
  • Shipping
  • Statistics
  • Structured
  • Telephone
  • Negotiation abilities
  • Excellent communication skills
  • Knowledge of sales retention
  • Conflict mediation
  • Technologically savvy
  • Call center experience
  • System implementation
  • Inbound and outbound calling
  • Project management abilities
  • Data evaluation
  • Employee coaching
Experience
Customer Retention Specialist
City, State
Company Name/Nov 2018 to Current
  • Professionally manages difficult or emotional customer situations, responds promptly to customer needs and responds to requests for service and assistance.
  • Exercised excellent judgment when working with escalated customers, to find win/win solutions Assisting Decease, Military Personnel, Senior Citizen with solutions regarding uncontrollable circumstances.
  • Maximize every opportunity to re-establish exceptional customer service that work with each customer who have concerns with the home security alarm accounts.
  • Advise customers on the benefits of a security system through Brink's Home Security while empathizing with customer's feedback on services.
  • Top earned Greensky-Revenue employee for 4 consecutive weeks, obtaining over 200+ Greensky installs year to date.
  • Responded to customer queries daily.
  • Executed 25 outbound calls each week to existing customers, resulting in 15% increase in sales.
  • Improved service quality and increased sales by developing strong knowledge of company's products and services.
  • Ranked as most effective in revenue out of 80 loyalty representatives.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor from peers that needed assistance with customers.
  • Achieved top satisfaction, retention and referral rankings on consistent basis.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Mentored junior team members and managed employee relationships.
Supervisor
City, State
Company Name/Jul 2014 to Nov 2018
  • Vaporlakes Dallas TX.
  • Provided excellent service to customers on products that were purchased.
  • Answered any questions from customers regarding product damage, shipping, new promotions, and marketing materials.
  • Bring on new clients, monitor daily reports on revenue, and create marketing campaigns to promote products.
  • Created projects underlining assignments and blueprinting, structured layouts.
  • Conducted team meetings on policy and procedure and training staff of 13 employees.
  • Analyzed team and individual statistics; prepared reports; devised and implemented metrics while maintaining Quality.
  • Performed daily floor management of the call center.
  • Solicited recommendations from subordinates on ways to improve efficiency.
  • Realigned workflows with changing business demands by evaluating processes and employee strengths.
  • Created training manual for all employees to use as reference guide.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
Emergency Dispatcher
City, State
Company Name/Jan 2010 to Mar 2013
  • Answer telephone calls, greet patients, and file patient paperwork.
  • Keep track of medical records while filling out insurance forms.
  • Schedule patient appointments and handle billing requests.
  • Provide a personalized face to face customer service experience.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Maintained and updated crucial and confidential information including phone numbers and addresses.
  • Carried out multiple fire dispatch assignments in Lewisville region, monitoring communications in case crews needed backup.
  • Prioritized responses to public emergency and non-emergent calls to efficiently dispatch police, fire and EMS while tracking data in real-time.
  • Entered information on computerized systems to verify locations and notify nearest responders.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
Education and Training
Bachelor of Arts: Criminal Justice University of North TexasDec 2008City, State, Denton
Associates: Liberal ArtsMountain View CollegeJul 2004City, State

Licenses Forklift Operator CPR/First Aid Tobias Gipson Page 2

Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • University of North Texas
  • Mountain View College

Job Titles Held:

  • Customer Retention Specialist
  • Supervisor
  • Emergency Dispatcher

Degrees

  • Bachelor of Arts : Criminal Justice
    Associates : Liberal Arts

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Customer-Retention-Specialist-resume-sample

Customer Retention Specialist

Inglewood, California

customer-retention-specialist-resume-sample

customer retention specialist

Minneapolis, Minnesota

Customer-Service-Retention-Specialist-resume-sample

Customer Service Retention Specialist

Norcross, Georgia

About
  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
Help & Support
  • Work Here
  • Contact Us
  • FAQs
Languages
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
Customer Service
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2021, Bold Limited. All rights reserved.