Chief Human Resources Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Highly efficient Chief of Human Resources offering 25 years of performance in fast-paced and challenging administrative environments. Resourceful team player focused on developing efficient processes using knowledge of HR administration, recruiting and various areas of HR disciplines. Adaptable and strategic with a strong work ethic, an excellent ability to manage competing priorities and communicate effectively across all organizational levels.

  • HR policies expertise
  • Labor agreements
  • Conflict mediation
  • Recruitment and hiring
  • Multitasking
  • Compensation/Position Analysis
  • Compliance
  • Employee Relations
  • Decision-Making
  • Communication
02/2007 to Current
Chief, Human Resources Auto Plus Pep Boys Huntsville, AL,
  • Provided administrative and management oversight of the Human Resources (HR) and Support Services Division (areas within the division: Recruitment & Compensation; Training & Employee Development; Payroll, Benefits & Imaging; Records Center, Mailroom Services, and Print Shop) encompassing a total of 46 employees in a department having 2800+ budgeted positions.
  • Enforced and communicated County Policies and Procedures, Personnel Rules, Administrative Orders, County Codes and various Employment Laws related to hr' various disciplines.
  • Directed and monitored employees by delegating tasks and assessing reports by subordinate supervisors/managers.
  • Developed HR plans and strategies to find solutions to achieve operational and administrative objectives.
  • Assisted management in formulating succession planning goals
  • Participated in meetings to function as advisor providing guidance and recommendations to management regarding key HR areas.
  • Developed comprehensive recruitment practices to affect both retention, hard-to-fill and future vacancy goals.
  • Ensured training and employee development are supporting departmental goals and objectives, as well as providing opportunities for career development and retention
  • Provided information for Public Records Requests
  • Participated in labor/management meetings.
  • Reviewed, finalized and monitored division's budget, to include preparation of forecast to estimate funds needed.
  • Served as the Department Personnel Representative (DPR)/as the liaison to the Human Resources Department, which provides effective communication, support and handling of specific County Human Resources related functions within the Water and Sewer Department, such as: Department Assistance Employee Program - proper designation of employees, provision of exemptions and related paperwork, training, communication and confirmation during emergency of site reporting of employees (or replacement); Bluebook information and updates; Volunteer Requests; Open Enrollment; HR Policy information, etc.
  • Ensured attendance and compliance of department employees in the training process for poll workers for the Elections Department to participate in early voting and Election Day voting.
  • Managed (previously*) Labor Management (total positions - 5) and Safety (total positions - 4).
  • Provided oversight of department's progressive discipline process.*
  • Consulted with the County Attorney's Office for legal guidance and direction.
  • Participated in department hearings related to disciplinary demotions and terminations, and as the department representative for: hearings, arbitrations, 2-42 hearings, mediations, administrative hearings, and jury trials.*
  • Participated in labor negotiations and impasse hearings, to include drafting documents and engaging in related meetings.*
  • Headed and/or participated in labor and management meetings.*
  • Drafted and/or implemented any Memorandums of Understanding, as well as Settlement Agreements.*
  • Managed Safety included oversight through the Safety Supervisor ensuring staff responded to any employee safety accidents and provided investigation, reviewed contracts for safety language content, participated in site safety meetings, and conduct site inspection of WASD facilities.*
10/2006 to 02/2007
Interim Chief Human Resources Miami-Dade Solid Waste Management City, STATE,
  • Provided on loan through Memorandum from the County Manager from the Department of Solid Waste Management to the Department of Water and Sewer to work out-of-class as the Chief, Human Resources.
  • Enforced and ensured department's adherence to County Policies, Personnel Rules and Employment Laws related to personnel matters
  • Directed departmental personnel management functions, which included Labor Relations, Training and Employee Development, Recruitment and Compensation, Payroll and Benefits (includes Accounting, Imaging and Leave of Absence functions), overseeing professional, para-professional and clerical staff through assigned HR Managers for each unit.
  • Developed policies and procedures related to functions of the Human Resources.
11/1998 to 10/2006
Human Resources Manager Miami-Dade Solid Waste Managementent City, STATE,
  • NOTE: Initially position was a Personnel Specialist 3 from 11/30/1998; effective 10/16/2003 position reclassified to a Human Resources Manager.
  • Supervised all phases of Department-wide recruitment, training, reasonable accommodation under the American's with Disabilities Act (ADA, and the Affirmative Action Plan through appropriate application of bargaining unit contracts, County Pay Plan, County and Department policies and procedures, County Personnel Rules, Administrative Orders, County Codes and applicable Federal Laws.
  • Provided workload measures and budget related information to the Division Chief to determine proposed budget for division
  • Recommended and implemented plans for recruitment and training needs for the department
  • Created short and long term goals for the unit; motivated.
  • Guided and assisted subordinates with work, which included one (1) Personnel Specialist 2, one (1) Training Specialist 2, one (1) Personnel Technician, and two (2) Driver Messengers.
  • Coordinated mail services and related funding allocation.
  • Supervised staff in the implementation of the recruitment process from requesting advertisement to hiring and processing applicants.
  • Advised management on complex recruitment and personnel related issues.
  • Monitored the Table of Organization (TO) for proper allocation of budgeted positions, employees and related information.
  • Utilized independent judgment to identify projected vacancies and action plan to fill.
  • Provided budget related information.
  • Supervised and assisted staff in the development, implementation and coordination of Department Training and attendance for County Training Programs .
  • Administered and coordinated the Ethics Training, New New hire orientation and the department's Driver Training and Promotion Program.
  • Established and maintained driver training and promotion lists for department employees.
  • Projected driver classes needed, as well as sign-up for classes.
  • Coordinated driver training classes with Miami Lakes Technical Education Center, to include related contract compliance and invoice processing.
  • Reviewed all requests for reasonable accommodation under the ADA and determined actions to be taken;
  • Prepared and the quarterly and annual affirmative action reports, to include review of underutilized job categories and establishing goals for recruitment in underutilized areas.
08/1996 to 11/1998
Personnel Specialist 2 Miami-Dade Solid Waste Management City, STATE,
  • Supervised one (1) Personnel Technician and two (2) Driver-Messengers
  • Prepared eligibility for driver promotions, to include review of validity of driver's license.
  • Monitored the table of organization (TO)/salary forecast report for vacancies
  • Assisted budget with preparing proposed TO for fiscal year showing actual number of positions in current year and proposed positions for new year.
  • Created and maintained the vacancy report based on the TO
  • Provided workload measures and unit budget information to the Division Chief
  • Screened resumes for minimum qualifications; discussed recruitment needs with divisions to included: structured interview, panel selection, preparation of questions and rating sheets
  • Provided qualification requirements to the division.
  • Participated on most interview panels for exempt and non-exempt positions.
  • Conducted reference and background checks.
  • Coordinated recruitment activities with the Employee Relations Department, to include preparation of announcements and processing of personnel change documents (PCD).
  • Supervised mail services and funding of postage.
  • Prepared affirmative action quarterly reports based on identified underutilization in specified classes.
  • Developed and conducted Sexual Harassment and Awareness Prevention Training.
  • Researched information for investigations.
  • Supervised the Summer Internship Program (SIP), to include coordinating orientation and department facility tour.
  • NOTE: Personnel Specialist 1 (PS1) responsibilities were included in this position due to a reclassification to a Personnel Specialist 2 position.
Education and Training
Expected in 08/1993
Bachelor Degree: Public Administration
Florida International University - Miami, FL

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Resume Overview

School Attended
  • Florida International University
Job Titles Held:
  • Chief, Human Resources
  • Interim Chief Human Resources
  • Human Resources Manager
  • Personnel Specialist 2
  • Bachelor Degree

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