Experienced Leader and HR Professional passionate about helping others reach their professional goals. Highly skilled at building and managing motivated teams with more than 20-years of experience in Human Resources . Excellent reputation for resolving problems and improving job and customer satisfaction.
Skills
SHRM-CP (Society of Human Resource Managers - Certified Professional)
Certified Career Counselor & Job Coach - Coach U University
Public Service & Public Administration
Self Motivated Professional & Leader
Team Development & Training
Expert Communication & Advanced Conflict Resolution Skills
Cultural awareness & Relationship building
Claims Management & Program Requirements
Education
University of Alaska AnchorageAnchorage, AK, Expected in – –Bachelor of Arts:Journalism & Public Relations - GPA:
Certifications
SHRM-CP
Certified Career Coach
Work History
Care Initiatives - Business and Employment Specialist Panora, IA, 06/2021 - Current
Administered benefits programs, analyzed compensation and other competitive data and prepared budgets following OED policy and procedures
Helped businesses secure federal tax credits
Engaged, informed, and assisted emerging, current and transitioning people receiving Unemployment Benefits
Served “target populations” such as Veterans, People with Disabilities, Migrant Seasonal Farm Workers, participants that received training, and clients receiving public assistance
Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior
Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols
Goodwill Industries Of Central Texas - Staffing Agency Manager Bastrop, TX, 06/2018 - 06/2021
Reviewed new files to determine current status of employment claim and to develop plan of action
Reported policy changes and company conditions affecting customer satisfaction
Addressed average of 50-100 customer inquiries and complaints each day
Modeled exceptional customer service skills and appropriate diagnostic sales techniques to team members
Followed up with customers on unresolved issues
Maintained confidentiality of claimants
Acted as Human Resources subject matter expert, answering internal and external questions and inquiries
Communicated effectively with staff, including members of operations, finance and clinical departments
Communicated verification and authorization status updates with all department to facilitate decision-making for the claim
Tracked all pending authorizations to resolve discrepancies and avoid claimant loss or mishandling
Reviewed outstanding requests and when nesscary redirected workloads to complete projects on time
Maintained excellent attendance record, consistently arriving to work on time
Carried out day-day-day duties accurately and efficiently
Arkray Usa, Inc. - Staffing Branch Manager Dallas, TX, 08/2016 - 06/2018
Boosted branch sales by 87,000.00 a month by developing and deepening customer loyalty through incentive programs
Assessed expansion plans and present costs to forecast trends and recommend changes
Brought in more than 102% more customers in first year by identifying preferences and delivering desired services
Increased monthly staff retention rate by 75% after implementing new training programs.
Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance
Gathered and reviewed customer feedback to improve operations
Met deadlines by proactively managing individual and team tasks and implementing communication processes
Evaluated applications against outline specifications to approve, reject or recommend adjustments files
Pro Resume Coach, LLC - Human Resources Manager City, STATE, 02/2010 - 08/2016
Monitored and handled all employee claims, including performance-based and harassment incidents
Directed and controlled various benefit programs, including 401K, medical, dental and vision packages
Liaised between multiple business divisions to improve communications
Developed succession plans and promotion paths for all staff
Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes
Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 15-new employees.
Directed job fairs to bring in local talent for long term and seasonal positions
Enhanced staff knowledge and awareness on drug abuse and prevention programs
Boosted customer satisfaction ratings by resolving issues for speedy resolution
Worked as effective team member while contributing to local and regional HR projects
Followed programs closely to assess effectiveness and make proactive changes to meet changing demands
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