(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Experienced Leader and HR Professional passionate about helping others reach their professional goals. Highly skilled at building and managing motivated teams with more than 20-years of experience in Human Resources . Excellent reputation for resolving problems and improving job and customer satisfaction.

  • SHRM-CP (Society of Human Resource Managers - Certified Professional)
  • Certified Career Counselor & Job Coach - Coach U University
  • Public Service & Public Administration
  • Self Motivated Professional & Leader
  • Team Development & Training
  • Expert Communication & Advanced Conflict Resolution Skills
  • Cultural awareness & Relationship building
  • Claims Management & Program Requirements
University of Alaska Anchorage Anchorage, AK, Expected in Bachelor of Arts : Journalism & Public Relations - GPA :


Certified Career Coach

Work History
Care Initiatives - Business and Employment Specialist
Panora, IA, 06/2021 - Current
  • Administered benefits programs, analyzed compensation and other competitive data and prepared budgets following OED policy and procedures
  • Helped businesses secure federal tax credits
  • Engaged, informed, and assisted emerging, current and transitioning people receiving Unemployment Benefits
  • Served “target populations” such as Veterans, People with Disabilities, Migrant Seasonal Farm Workers, participants that received training, and clients receiving public assistance
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior
  • Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols
Goodwill Industries Of Central Texas - Staffing Agency Manager
Bastrop, TX, 06/2018 - 06/2021
  • Reviewed new files to determine current status of employment claim and to develop plan of action
  • Reported policy changes and company conditions affecting customer satisfaction
  • Addressed average of 50-100 customer inquiries and complaints each day
  • Modeled exceptional customer service skills and appropriate diagnostic sales techniques to team members
  • Followed up with customers on unresolved issues
  • Maintained confidentiality of claimants
  • Acted as Human Resources subject matter expert, answering internal and external questions and inquiries
  • Communicated effectively with staff, including members of operations, finance and clinical departments
  • Communicated verification and authorization status updates with all department to facilitate decision-making for the claim
  • Tracked all pending authorizations to resolve discrepancies and avoid claimant loss or mishandling
  • Reviewed outstanding requests and when nesscary redirected workloads to complete projects on time
  • Maintained excellent attendance record, consistently arriving to work on time
  • Carried out day-day-day duties accurately and efficiently
Arkray Usa, Inc. - Staffing Branch Manager
Dallas, TX, 08/2016 - 06/2018
  • Boosted branch sales by 87,000.00 a month by developing and deepening customer loyalty through incentive programs
  • Assessed expansion plans and present costs to forecast trends and recommend changes
  • Brought in more than 102% more customers in first year by identifying preferences and delivering desired services
  • Increased monthly staff retention rate by 75% after implementing new training programs.
  • Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance
  • Gathered and reviewed customer feedback to improve operations
  • Met deadlines by proactively managing individual and team tasks and implementing communication processes
  • Evaluated applications against outline specifications to approve, reject or recommend adjustments files
Pro Resume Coach, LLC - Human Resources Manager
City, STATE, 02/2010 - 08/2016
  • Monitored and handled all employee claims, including performance-based and harassment incidents
  • Directed and controlled various benefit programs, including 401K, medical, dental and vision packages
  • Liaised between multiple business divisions to improve communications
  • Developed succession plans and promotion paths for all staff
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 15-new employees.
  • Directed job fairs to bring in local talent for long term and seasonal positions
  • Enhanced staff knowledge and awareness on drug abuse and prevention programs
  • Boosted customer satisfaction ratings by resolving issues for speedy resolution
  • Worked as effective team member while contributing to local and regional HR projects
  • Followed programs closely to assess effectiveness and make proactive changes to meet changing demands

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School Attended

  • University of Alaska Anchorage

Job Titles Held:

  • Business and Employment Specialist
  • Staffing Agency Manager
  • Staffing Branch Manager
  • Human Resources Manager


  • Bachelor of Arts

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