Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Fast Learning and Adaptable Oregon Employment Adjudicator, passionate about building and managing motivated teams with more than 20-years of experience in Employment, Staffing, Management, and Human Resources. Excellent reputation for resolving problems and improving job and customer satisfaction. Adept at training, mentoring and overseeing staff. Knowledgeable about helping clients find jobs by improving interviewing, job search and work-related skills.

  • Working Knowledge of Oregon Employment Department Software Systems
  • Public Service & Public Administration
  • Self Motivated Professional & Leader
  • Role Modeling, Team Development & Training
  • Expert Communication & Advanced Conflict Resolution Skills
  • Diversity & Cultural awareness
  • Oregon State and Federal Statutes, Policies, & Employment Laws
  • Record Keeping Requirements
  • Human Resources Procedures
  • Program Management Expertise
  • Planning Skills & Support Planning
  • Monthly Reporting & Analysis
  • Teaching Job Search Techniques
  • Excellent Report Writing Skills
Work History
08/2021 to Current Adjudicator State Of North Carolina | Shelby, NC,
  • Evaluated [Type], [Type] and [Type] documents to determine compliance with standards and make effective approval or denial judgments.
  • Reviewed [Type] and [Type] decisions with careful consideration based on factors such as function, cost and risks.
  • Articulated opinions and binding decisions through public presentations and written documentation.
  • Evaluated physical and digital records, testimony and reports in order to weigh both support and opposition to proposals.
  • Completed in-depth evaluations based on detailed data provided by [Type] and [Type] individuals.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Maintained energy and enthusiasm in fast-paced environment.
06/2021 to Current Business and Employment Specialist Care Initiatives | West Branch, IA,
  • Administered benefits programs, analyzed compensation and other competitive data and prepared budgets following OED policy and procedures
  • Helped businesses secure federal tax credits
  • Engaged, informed, and assisted emerging, current and transitioning people receiving Unemployment Benefits
  • Served “target populations” such as Veterans, People with Disabilities, Migrant Seasonal Farm Workers, participants that received training, and clients receiving public assistance
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior
  • Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols
06/2018 to 06/2021 Staffing Agency Manager Goodwill Industries Of Central Texas | Kyle, TX,
  • Managed recruitment team and educated and mentored new advisors
  • Worked with recruiting teams and human resources representatives to accomplish hiring objectives
  • Streamlined recruiting processes for entire team
  • Reviewed new files to determine current status of employment claim and to develop plan of action
  • Reported policy changes and company conditions affecting customer satisfaction
  • Addressed average of 50-100 customer inquiries and complaints each day
  • Modeled exceptional customer service skills and appropriate diagnostic sales techniques to team members
  • Followed up with customers on unresolved issues
  • Maintained confidentiality of claimants
  • Acted as Human Resources subject matter expert, answering internal and external questions and inquiries
  • Communicated effectively with staff, including members of operations, finance and clinical departments
  • Communicated verification and authorization status updates with all department to facilitate decision-making for the claim
  • Tracked all pending authorizations to resolve discrepancies and avoid claimant loss or mishandling
  • Reviewed outstanding requests and when necessary redirected workloads to complete projects on time
  • Maintained excellent attendance record, consistently arriving to work on time
  • Carried out day-day-day duties accurately and efficiently
  • Developed lists of qualified candidates for corporate hiring managers
  • Elevated team performance via strategic planning and coaching in areas of prospecting, sales and value-added presentations
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes
  • Developed succession plans and promotion paths for all staff
  • Devised hiring and recruitment policies for [Number]-employee company
  • Directed and controlled various benefit programs, including 401K, medical, dental and vision packages
  • Strengthened operational efficiencies and traceability by developing organizational filing systems for confidential employee records and reports
  • Collaborated with cross-functional departments to create, manage and maintain [Software] and [Software] reporting
  • Executed on-time, under-budget project management on complex issues for senior leadership while supporting sales planning initiatives
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees
  • Reduced process gaps while supervising employees to achieve optimal productivity
  • Assessed and aligned compensation packages to market to attract highly qualified applicants for organizational vacancies
  • Promoted employee buy-in of organizational objectives by conducting orientations of new team members and regular town hall meetings for established employees
  • Streamlined complaint response management by providing guidance on policies and ensuring appropriate and accurate investigation processes
  • Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives
  • Instructed senior leaders on appropriate employee corrective steps
  • Worked as effective team member while contributing to local and regional HR projects
  • Implemented new-hire program by incorporating training initiatives while resolving problems and processing related documents
  • Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances
  • Managed random monthly drug testing for over [Number] employees
  • Achieved favorable company outcomes with labor union negotiations by using successful collective bargaining strategies
  • Recruited top talent to maximize profitability
  • Adhered to all federal and state guidelines and managed payroll and benefits for over [Number] employees
  • Supported market expansion initiatives while implementing process improvements to execute demand analysis and drive bottom-line growth
  • Elevated new business opportunities while implementing effective networking strategies
  • Coordinated ongoing technical training and personal development classes for staff members
  • Maintained current knowledge of industry regulations and legislation to amend policies as needed and promote compliance
  • Served as representative in various civic and community functions to further enhance company image and develop additional business
  • Directed onboarding and training for over [Number] new [Type] employees each year, keeping company operations smooth and production efficient with skilled candidates
  • Retained 100% protocol on management tools and procedural accuracy
  • Accurately prepared [Timeframe] payroll and tracking data using [Software] system
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes
  • Built external tools to automate program operations and deliver user-friendly implementation
  • Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks
  • Reduced workers' compensation claims by instituting corporate safety training program
  • Coordinated activities of human resources team, distributing resources and personnel effectively across organization to meet HR needs
  • Automated office operations while managing client correspondence, record tracking and data communications
  • Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements
  • Created and implemented forward-thinking initiatives to improve employee engagement
  • Reduced process lags by accurately managing confidential records for staff members
  • Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates
  • Utilized social media sites to recruit new employees
  • Scheduled and oversaw HIPAA and OSHA training for new employees
  • Worked with healthcare employees to determine specific job qualifications
  • Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations
  • Migrated legacy HRIS system to new technology to minimize business impacts
  • Planned, monitored and appraised employee work results by training managers to coach and discipline employees
  • Partnered with [Job title] to ascertain hiring needs and subsequently provide candidate recommendations
  • Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks
  • Implemented [Type] and [Type] sourcing strategies to identify high-quality candidates
  • Developed and employed [Type] industry network to acquire up-to-date and relevant applicant sources
  • Planned and launched large-scale events that boosted employee participation by [Number]%
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration
  • Scheduled interviews with other healthcare professionals
  • Oversaw all HR needs for [Number]-employee operation across [Number] locations
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior
  • Administered benefits programs, analyzed compensation and other competitive data and prepared budgets
  • Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements
  • Educated staff on HR software functionality with special emphasis in [Type], [Type] and [Type] features
  • Worked alongside global business leader to deploy new training strategies
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency
  • Implemented process improvements to automate office operations, including record tracking and [Type]
  • Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables
  • Hired employees and initiated new hire paperwork process
  • Oversaw talent recruitment and onboarding of new hires through operational management of team of [Type] personnel
  • Tracked key dates and deadlines and maintained specific personnel lists
  • Supported annual [Program] program by preparing worksheets, communication materials and coordinating meetings
  • Promptly corresponded with applicants and coordinated and conducted interviews
  • Explained human resources policies, procedures, laws, standards and regulations to each employee
  • Followed up with leads to explain application process and answered questions to increase interest
  • Incorporated ideas, input and content for key recruitment and outreach guides for social media and online usage
  • Collaborated with internal and external stakeholders to develop variety of on-campus recruitment events
  • Collected market intelligence activity to identify and develop new markets, courses and opportunities
  • Promoted equality of opportunity to support diversity and inclusion for enhanced agenda and practices
  • Devised marketing plans and initiatives to increase awareness of [Type] school
  • Implemented school liaison strategy to promote [Type] programs in schools, colleges of further education and institutions
  • Operated and maintained applicant tracking and candidate management systems
  • Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs
  • Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates
  • Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments
  • Verified applicant references and employment details
  • Developed recruiting strategies to identify qualified candidates, utilizing specialized [Type] tools
  • Maintained in-depth understanding of [Industry] trends and hiring desires
  • Oversaw full cycle recruiting for [Number] vacancies each quarter
  • Developed and deepened relationships with college campus representatives to meet with graduating seniors for recruitment
  • Established reputation among leading [Type] organizations for possessing extensive candidate network and successful placement of [Type] specialists
  • Used Boolean searches to develop applicant portfolios for expected openings
  • Compiled and produced qualified candidates' information for [Job title] review and liaised between parties to coordinate formal, management interviews
  • Advised, coached and counseled managers and staff to support human resources policies, procedures, programs and labor relations
  • Evaluated strengths and weaknesses of candidates through effective screening processes
  • Conducted [Number] recruiting events per [Timeframe] to grow passive talent pipeline to prepare for future hiring needs
  • Liaised between multiple business divisions to improve communications
  • Managed [Number] employees to reduce workflow stoppage and achieve on-time project completion
  • Discovered and resolved complex employee issues that affected management and business decisions
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams
  • Created and implemented [Type] and [Type] compliance systems and auditing processes through automation
  • Provided resolution to complex and confidential issues by [Action]
  • Briefed new hires on essential job information, such as company policies, employment benefits and job duties
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for [Number] new employees
08/2016 to 06/2018 Staffing Branch Manager Boise Cascade | Woodinville, WA,
  • Boosted branch sales by 87,000.00 a month by developing and deepening customer loyalty through incentive programs
  • Assessed expansion plans and present costs to forecast trends and recommend changes
  • Brought in more than 102% more customers in first year by identifying preferences and delivering desired services
  • Increased monthly staff retention rate by 75% after implementing new training programs.
  • Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance
  • Gathered and reviewed customer feedback to improve operations
  • Met deadlines by proactively managing individual and team tasks and implementing communication processes
  • Evaluated applications against outline specifications to approve, reject or recommend adjustments files
02/2010 to 08/2016 Human Resources Manager Pro Resume Coach, LLC | City, STATE,
  • Monitored and handled all employee claims, including performance-based and harassment incidents
  • Directed and controlled various benefit programs, including 401K, medical, dental and vision packages
  • Liaised between multiple business divisions to improve communications
  • Developed succession plans and promotion paths for all staff
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 15-new employees.
  • Directed job fairs to bring in local talent for long term and seasonal positions
  • Enhanced staff knowledge and awareness on drug abuse and prevention programs
  • Boosted customer satisfaction ratings by resolving issues for speedy resolution
  • Worked as effective team member while contributing to local and regional HR projects
  • Followed programs closely to assess effectiveness and make proactive changes to meet changing demands
Expected in Bachelor of Arts | Journalism & Public Relations University of Alaska Anchorage, Anchorage, AK, GPA:


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School Attended

  • University of Alaska Anchorage

Job Titles Held:

  • Adjudicator
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  • Bachelor of Arts

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