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Professional Summary
Fast Learning and Adaptable Oregon Employment Adjudicator, passionate about building and managing motivated teams with more than 20-years of experience in Employment, Staffing, Management, and Human Resources. Excellent reputation for resolving problems and improving job and customer satisfaction. Adept at training, mentoring and overseeing staff. Knowledgeable about helping clients find jobs by improving interviewing, job search and work-related skills.
Skills
Working Knowledge of Oregon Employment Department Software Systems
Public Service & Public Administration
Self Motivated Professional & Leader
Role Modeling, Team Development & Training
Expert Communication & Advanced Conflict Resolution Skills
Diversity & Cultural awareness
Oregon State and Federal Statutes, Policies, & Employment Laws
Record Keeping Requirements
Human Resources Procedures
Program Management Expertise
Planning Skills & Support Planning
Monthly Reporting & Analysis
Teaching Job Search Techniques
Excellent Report Writing Skills
Work History
08/2021 to CurrentAdjudicatorState Of North Carolina | Shelby, NC,
Evaluated [Type], [Type] and [Type] documents to determine compliance with standards and make effective approval or denial judgments.
Reviewed [Type] and [Type] decisions with careful consideration based on factors such as function, cost and risks.
Articulated opinions and binding decisions through public presentations and written documentation.
Evaluated physical and digital records, testimony and reports in order to weigh both support and opposition to proposals.
Completed in-depth evaluations based on detailed data provided by [Type] and [Type] individuals.
Exceeded goals through effective task prioritization and great work ethic.
Maintained energy and enthusiasm in fast-paced environment.
06/2021 to CurrentBusiness and Employment Specialist Care Initiatives | West Branch, IA,
Administered benefits programs, analyzed compensation and other competitive data and prepared budgets following OED policy and procedures
Helped businesses secure federal tax credits
Engaged, informed, and assisted emerging, current and transitioning people receiving Unemployment Benefits
Served “target populations” such as Veterans, People with Disabilities, Migrant Seasonal Farm Workers, participants that received training, and clients receiving public assistance
Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior
Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols
06/2018 to 06/2021Staffing Agency ManagerGoodwill Industries Of Central Texas | Kyle, TX,
Managed recruitment team and educated and mentored new advisors
Worked with recruiting teams and human resources representatives to accomplish hiring objectives
Streamlined recruiting processes for entire team
Reviewed new files to determine current status of employment claim and to develop plan of action
Reported policy changes and company conditions affecting customer satisfaction
Addressed average of 50-100 customer inquiries and complaints each day
Modeled exceptional customer service skills and appropriate diagnostic sales techniques to team members
Followed up with customers on unresolved issues
Maintained confidentiality of claimants
Acted as Human Resources subject matter expert, answering internal and external questions and inquiries
Communicated effectively with staff, including members of operations, finance and clinical departments
Communicated verification and authorization status updates with all department to facilitate decision-making for the claim
Tracked all pending authorizations to resolve discrepancies and avoid claimant loss or mishandling
Reviewed outstanding requests and when necessary redirected workloads to complete projects on time
Maintained excellent attendance record, consistently arriving to work on time
Carried out day-day-day duties accurately and efficiently
Developed lists of qualified candidates for corporate hiring managers
Elevated team performance via strategic planning and coaching in areas of prospecting, sales and value-added presentations
Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes
Developed succession plans and promotion paths for all staff
Devised hiring and recruitment policies for [Number]-employee company
Directed and controlled various benefit programs, including 401K, medical, dental and vision packages
Strengthened operational efficiencies and traceability by developing organizational filing systems for confidential employee records and reports
Collaborated with cross-functional departments to create, manage and maintain [Software] and [Software] reporting
Executed on-time, under-budget project management on complex issues for senior leadership while supporting sales planning initiatives
Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees
Reduced process gaps while supervising employees to achieve optimal productivity
Assessed and aligned compensation packages to market to attract highly qualified applicants for organizational vacancies
Promoted employee buy-in of organizational objectives by conducting orientations of new team members and regular town hall meetings for established employees
Streamlined complaint response management by providing guidance on policies and ensuring appropriate and accurate investigation processes
Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives
Instructed senior leaders on appropriate employee corrective steps
Worked as effective team member while contributing to local and regional HR projects
Implemented new-hire program by incorporating training initiatives while resolving problems and processing related documents
Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances
Managed random monthly drug testing for over [Number] employees
Achieved favorable company outcomes with labor union negotiations by using successful collective bargaining strategies
Recruited top talent to maximize profitability
Adhered to all federal and state guidelines and managed payroll and benefits for over [Number] employees
Supported market expansion initiatives while implementing process improvements to execute demand analysis and drive bottom-line growth
Elevated new business opportunities while implementing effective networking strategies
Coordinated ongoing technical training and personal development classes for staff members
Maintained current knowledge of industry regulations and legislation to amend policies as needed and promote compliance
Served as representative in various civic and community functions to further enhance company image and develop additional business
Directed onboarding and training for over [Number] new [Type] employees each year, keeping company operations smooth and production efficient with skilled candidates
Retained 100% protocol on management tools and procedural accuracy
Accurately prepared [Timeframe] payroll and tracking data using [Software] system
Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes
Built external tools to automate program operations and deliver user-friendly implementation
Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks
Reduced workers' compensation claims by instituting corporate safety training program
Coordinated activities of human resources team, distributing resources and personnel effectively across organization to meet HR needs
Automated office operations while managing client correspondence, record tracking and data communications
Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements
Created and implemented forward-thinking initiatives to improve employee engagement
Reduced process lags by accurately managing confidential records for staff members
Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates
Utilized social media sites to recruit new employees
Scheduled and oversaw HIPAA and OSHA training for new employees
Worked with healthcare employees to determine specific job qualifications
Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations
Migrated legacy HRIS system to new technology to minimize business impacts
Planned, monitored and appraised employee work results by training managers to coach and discipline employees
Partnered with [Job title] to ascertain hiring needs and subsequently provide candidate recommendations
Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks
Implemented [Type] and [Type] sourcing strategies to identify high-quality candidates
Developed and employed [Type] industry network to acquire up-to-date and relevant applicant sources
Planned and launched large-scale events that boosted employee participation by [Number]%
Pre-screened resumes prior to sending to corporate hiring managers for consideration
Scheduled interviews with other healthcare professionals
Oversaw all HR needs for [Number]-employee operation across [Number] locations
Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior
Administered benefits programs, analyzed compensation and other competitive data and prepared budgets
Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements
Educated staff on HR software functionality with special emphasis in [Type], [Type] and [Type] features
Worked alongside global business leader to deploy new training strategies
Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency
Implemented process improvements to automate office operations, including record tracking and [Type]
Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables
Hired employees and initiated new hire paperwork process
Oversaw talent recruitment and onboarding of new hires through operational management of team of [Type] personnel
Tracked key dates and deadlines and maintained specific personnel lists
Supported annual [Program] program by preparing worksheets, communication materials and coordinating meetings
Promptly corresponded with applicants and coordinated and conducted interviews
Explained human resources policies, procedures, laws, standards and regulations to each employee
Followed up with leads to explain application process and answered questions to increase interest
Incorporated ideas, input and content for key recruitment and outreach guides for social media and online usage
Collaborated with internal and external stakeholders to develop variety of on-campus recruitment events
Collected market intelligence activity to identify and develop new markets, courses and opportunities
Promoted equality of opportunity to support diversity and inclusion for enhanced agenda and practices
Devised marketing plans and initiatives to increase awareness of [Type] school
Implemented school liaison strategy to promote [Type] programs in schools, colleges of further education and institutions
Operated and maintained applicant tracking and candidate management systems
Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs
Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates
Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments
Verified applicant references and employment details
Developed recruiting strategies to identify qualified candidates, utilizing specialized [Type] tools
Maintained in-depth understanding of [Industry] trends and hiring desires
Oversaw full cycle recruiting for [Number] vacancies each quarter
Developed and deepened relationships with college campus representatives to meet with graduating seniors for recruitment
Established reputation among leading [Type] organizations for possessing extensive candidate network and successful placement of [Type] specialists
Used Boolean searches to develop applicant portfolios for expected openings
Compiled and produced qualified candidates' information for [Job title] review and liaised between parties to coordinate formal, management interviews
Advised, coached and counseled managers and staff to support human resources policies, procedures, programs and labor relations
Evaluated strengths and weaknesses of candidates through effective screening processes
Conducted [Number] recruiting events per [Timeframe] to grow passive talent pipeline to prepare for future hiring needs
Liaised between multiple business divisions to improve communications
Managed [Number] employees to reduce workflow stoppage and achieve on-time project completion
Discovered and resolved complex employee issues that affected management and business decisions
Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams
Created and implemented [Type] and [Type] compliance systems and auditing processes through automation
Provided resolution to complex and confidential issues by [Action]
Briefed new hires on essential job information, such as company policies, employment benefits and job duties
Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for [Number] new employees
08/2016 to 06/2018Staffing Branch ManagerBoise Cascade | Woodinville, WA,
Boosted branch sales by 87,000.00 a month by developing and deepening customer loyalty through incentive programs
Assessed expansion plans and present costs to forecast trends and recommend changes
Brought in more than 102% more customers in first year by identifying preferences and delivering desired services
Increased monthly staff retention rate by 75% after implementing new training programs.
Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance
Gathered and reviewed customer feedback to improve operations
Met deadlines by proactively managing individual and team tasks and implementing communication processes
Evaluated applications against outline specifications to approve, reject or recommend adjustments files
02/2010 to 08/2016Human Resources ManagerPro Resume Coach, LLC | City, STATE,
Monitored and handled all employee claims, including performance-based and harassment incidents
Directed and controlled various benefit programs, including 401K, medical, dental and vision packages
Liaised between multiple business divisions to improve communications
Developed succession plans and promotion paths for all staff
Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes
Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 15-new employees.
Directed job fairs to bring in local talent for long term and seasonal positions
Enhanced staff knowledge and awareness on drug abuse and prevention programs
Boosted customer satisfaction ratings by resolving issues for speedy resolution
Worked as effective team member while contributing to local and regional HR projects
Followed programs closely to assess effectiveness and make proactive changes to meet changing demands
Education
Expected in Bachelor of Arts | Journalism & Public RelationsUniversity of Alaska Anchorage, Anchorage, AK, GPA:
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