Benefits Program Implementation Analyst Resume Example NRECA

BENEFITS PROGRAM IMPLEMENTATION ANALYST

Summary

Human Resources professionals with practical understanding of business needs. Areas of expertise include benefit administration and employee training.

Highlights

Benefits administrator

Employment law knowledge

New hire orientation

Training and development

Recruiting

Staffing and recruiting professional

Off-boarding

HRIS applications proficient

Human resources audits

Accomplishments

Improved new-hire orientation, driving consistency and efficiency of delivery, by developing PowerPoint presentation detailing company-benefit information. Trained HR staff on new program, which was published as a tool for benefits administrators on co-operative.com with exposure to 66,000 registered members. Customer satisfaction increased to 98% (from 80%). Improved productivity 25%.

Designed an automated online training registration process that improved communication and maximized attendance by allowing staff to manage their own enrollment/attendance. Developed portal with IT, which was adopted companywide and used as a model. Cut 70% off time spent managing training and development.

Revamped Oracle-based timecard manual during system upgrade as key test participant, having identified need and opportunity for improvement months prior, resulting in 25% reduction in timecard processing errors.

Experience

NRECAAugust 2015 to CurrentBenefits Program Implementation Analyst
Arlington, VA

Ensure Health & Welfare and Pension plan proposals and changes are accurately updated in internal systems. Execute and monitor processes to create and load weekly and ad hoc proposal files to the group plan administration system. Create the associated change control files and transmit to vendor on a timely basis.

Collaborate with New Business/Market Research Advisers and Benefit Service Representatives to manage the on boarding and implementation of new business and plan changes.

Monitor daily, weekly, and monthly reports to verify that the plans were accurately . Troubleshoot and resolve displayed errors and discrepancies in a timely manner. Update proposal status in the HEAT workflow system and ensure all documentation and correspondence is attached to each proposal ticket.

Act as lead and subject matter expert on system processing of incoming Cooperative Splits, Mergers and New Subgroups. Partner with internal staff to ensure required documentation and information were received and approved. Serve as the Cooperative point of contact for member related inquiries and discrepancies.

Proactively identify and document, system enhancements and defects in JIRA. Partner with Business Analyst and Developer to identify user stories and acceptance criteria. Develop test cases and perform user acceptance testing to validate that results meet requirements and business needs.

Perform quality reviews on proposal submissions completed by team members. Recommend procedural changes and streamline process by periodically reviewing workflows and quality controls. Update procedures on Plan Implementation's SharePoint site as needed.

NRECAAugust 2012 to August 2015Sr. HR Benefits Administrator
Arlington, VA

Administer Human Resources benefit programs and serves as the first point of contact for employee and retiree benefit questions. Interact with employees on a daily basis and provide high quality customer service on HR related transactions.

Function as a business partner by providing counsel and guidance on best practices to junior and mid-level supervisors and employees.

Manage employee on-boarding. Conduct first day orientation of new employees and assists new hires in completing enrollment paperwork.

Manage the daily administration of group benefit programs to include: group health, dental, vision, group life, long-term disability, voluntary life insurance, flexible spending, 401(k) and retirement plans. First point of contact for all benefits questions and changes for 700+ employees.

Own and ensure the accuracy of all employee data in HRIS (ADP). Enter employee changes, extract reports, and analyze trends and metrics to develop solutions, programs, and policies.

Reconcile all benefits bills.

Assist in the development and implementation of personnel policies and procedures; update, refresh and maintain employee benefits guide. Provide policy guidance and interpretation to supervisors and employees. Manages the benefits content on the company's intranet.

Manage the separation process for departing employees; send notifications, update HRIS, and conduct separation meetings for all non-executive employees. Maintain separation data to analyze for trends.

Assist with annual Open Enrollment communication, training and enrollments.

NRECAJuly 2006 to February 2011Benefits Systems Technical Support
Arlington, VA

Provided technical support for NRECA's Employee Benefits website, Electric Cooperative Business Network website, vendor Web-based applications, and Retirement Voice system. Managed and resolved inquiries regarding daily/annual benefit activities escalated through the Member Contact Center -- retirement plan transactions, benefits enrollment and change, annual enrollment, financial applications, Wellness applications, personal health profile, benefit plan rating, W-2 data collection, and cooperative.com support. Serve as trusted business adviser to NRECA customers.

Provided technical support on two web sites through multiple generations of development. Trained Benefits Administrators, NRECA's members and internal staff, when necessary, on system changes or new technology on any of the benefits websites.

Leveraged in-depth knowledge of benefit programs and software, regulatory requirements for data security, and business units and systems to diagnose problems and provide technical solutions for successful resolution as final escalation point, working jointly with business partners and IT staff.

Resolved benefits related problems utilizing knowledge of benefits programs, benefits software application functionality, benefits software technical design, and security configurations.

Managed prioritization and resolution of technical issues with benefit-related software as applications support group triage team, providing complete follow-through and coordinating escalation to internalresources.

Identified and implemented alternate solutions for customers experiencing prolonged delays while system issues were addressed, expediting daily workflow and minimizing disruptions to members.

NRECAAugust 2002 to July 2006Human Resource Associate
Arlington, VA

Promoted to assume increased responsibility based on consistently exceeding goals and expectations. Administered HR programs and provided HR-related guidance to employees and managers for a trade association with 700+ employees.

HR Generalist Responsibilities and Achievements:

Administered and manages Leaves of Absences (FMLA, Personal) and Workers Compensation. Coached and counseled employees on HR policies and procedures.

Served as team lead on policy review and provided recommendations for improvement to the HR VP

Participated in recruiting, interviewing, and evaluating candidates working jointly with the hiring manager. Conducted reference checks and background investigations.

Oversaw and coordinated the enrollment of all internal training program related to NRECA's Leadership Competencies & Individual Competencies.

Improved new-hire orientation, driving consistency and efficiency of delivery, by developing PowerPoint presentation detailing company-benefit information. Trained HR staff on new program, which was published as a tool for benefits administrators on co-operative.com with exposure to 66,000 registered members. Customer satisfaction increased to 98% (from 80%). Improved productivity 25%.

Designed an automated online training registration process that improved communication and maximized attendance by allowing staff to manage their own enrollment/attendance. Developed portal with IT, which was adopted company wide and used as a model. Cut 70% off time spent managing training and development.

Revamped Oracle-based time card manual during system upgrade as key test participant, having identified need and opportunity for improvement months prior, resulting in 25% reduction in time card processing errors.

NRECAFebruary 1999 to March 2002Benefits Coordinator / Payroll
Arlington, VA

Held concurrent positions due to recognized management skills. Managed and administered all benefits programs (health, vision, dental, life, disability, medical and dependent care reimbursement account, 401-K, COBRA, and workers' compensation) and payroll for 200 staff. Direct supervision of staff of 2.

Performed all phases of the payroll processing cycle in compliance with strict guidelines and deadlines.

Managed employee enrollments and changes.

Education

UNIVERSITY OF MARYLAND UNIVERSITY COLLEGE2008Bachelor of Science Degree: Computer Studies Adelphi, MD, USA

• Minor in International Business Management

• Web Design Certification, 2007

Web Design Certification Society for Human Resource Management (SHRM) Human Resources Association of the National Capital Area (HRA-NCA)

Certifications

Affiliations

Society for Human Resource Management (SHRM)

Human Resources Association of the National Capital Area (HRA-NCA)

Skills

Automating Processes

Collaborating to Solve Problems

Human Resources Audit

Human Resources Information Systems

Benefit Programs

Relationship Building

Resume Overview

Companies Worked For:

NRECA

School Attended

UNIVERSITY OF MARYLAND UNIVERSITY COLLEGE

Job Titles Held:

Benefits Program Implementation Analyst
Sr. HR Benefits Administrator
Benefits Systems Technical Support
Human Resource Associate
Benefits Coordinator / Payroll

Degrees

Bachelor of Science Degree : Computer Studies
Web Design Certification Society for Human Resource Management (SHRM) Human Resources Association of the National Capital Area (HRA-NCA)

Benefits Program Implementation Analyst Resume Example

Resume Score: 100%

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