benefits calculation analyst resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Well-qualified financial systems leader offering demonstrated skill and success in managing internal accounting processes, improving controls and strengthening systems for optimal performance. Proficient in all aspects of accounting, including accounts payable and receivable, budget administration and payroll. Gifted in building and leading solid teams to handle high-volume operations with consistency, accuracy and full compliance with regulatory requirements.

Steadfast Finance and production manager familiar with managing multimillion-dollar business operations. Successfully optimizes frameworks and cultivates cohesive teams to meet and exceed financial goals. Excellent reporting, record keeping and relationship-building abilities.

  • Business Operations
  • Program Analysis
  • Public Administration
  • Design
  • Planning
  • Ability To Manage
  • Business Administration
Work History
Benefits Calculation Analyst , 09/2022 - Current
State Of Massachusetts , , Boston, MA
  • Acted as primary contact for over thousands of employees for benefit system input and database updates.
  • Analyzed and reported on claims activities.
  • Contributed to operational changes across departments with shared system requirements.
  • Implemented quality assurance reviews to verify accuracy of plan files through troubleshooting and problem resolution.
  • Interacted with customers to provide and process information in response to inquiries, concerns and requests.
  • Provided subject matter expertise on eligibility, coverage and other benefits matters.
  • Acted as point of contact to receive and respond to inquiries from members.
  • Provided knowledgeable advice on benefits matters such as eligibility and coverage.
  • Checked employees' benefits enrollment for accuracy and inputted all data into Maris and on base.
  • Advised managers and employees on state and federal employment regulations, collective agreements and classification programs.
  • Directed and controlled 401K, medical, dental and vision benefit packages.
  • Have done complex calculations on excel for members of the state.
Production and Finance Manager, 06/2021 - 09/2022
J.F. Shea , , Randolph, MA
  • Created organizational structures to improve accounting and finance functions
  • Analyzed financial statements against forecasts to prepare high-level variance analysis
  • Protected company assets with strategic risk management approaches
  • Audited, balanced and reconciled payroll for more than 5 employees
  • Assessed expansion plans and presented costs to forecast trends and recommend changes
  • Onboarded new employees with training and new hire documentation
  • Accomplished multiple tasks within established timeframes
  • Cross-trained existing employees to maximize team agility and performance
  • Maximized performance by monitoring daily activities and mentoring team members
  • Established and updated work schedules to account for changing staff levels and expected workloads
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement
  • Created documents to display financial reports and data using Excel, Word, Powerpoint, and other Microsoft applications
  • Analyzed financial statements against forecasts to prepare high-level variance analysis
  • Prepared monthly reconciliation of bank accounts and took corrective actions on deviations
  • Reviewed weekly and monthly budget performance reports, ensuring departments and agencies operated within allocated budgets and investigated excessive expenses and reporting discrepancies
  • Solved complex problems for senior leadership to execute on-time and under-budget projects
  • Estimated labor requirements to support anticipated workload
  • Assessed manufacturing processes and recommended improvements to increase productivity
  • Managed internal operational standards and productivity targets
  • Accomplished multiple tasks within established timeframes.
  • Created documents to display financial reports and data using Excel.
Logistics and Delivery Specialist, 05/2015 - 07/2021
Roche Bros , , Boston, Massachusetts
  • Coordinated consistent on-time deliveries of damage-free goods
  • Promoted safe driving at all times by observing all speed limits and keeping abreast of road conditions, weather and other factors
  • Directly interacted with customers to deliver mail, packages and ordered goods
  • Assessed vehicle for damage after each shift and kept it properly cleaned and maintained
  • Completed paperwork using neat and legible handwriting
  • Reported customer questions, issues and complaints to management
  • Completed on-time deliveries by choosing best and most efficient routes
  • Handled E-commerce customers in fast-paced setting in coordination with solid team of 20 customer service associates
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%
  • Resolved order issues over phone with 50 customers daily
Leasing Specialist, 06/2019 - 10/2019
General Services Administration , , Boston, MA
  • Develops and promotes positive working relationships with customer agencies and client personnel
  • Works closely with GSA Project Manager other personnel in planning, design, renovation, construction, alteration, operation, maintenance and repair of assigned buildings
  • Assist Project Manager in managing contracting and leasing administration process, as needed, on behalf of tenant agencies and GSA
  • Develops partnerships and networks with federal community and industry experts to establish new business opportunities
  • Independently conducts meetings with high-level officials of Federal agencies to explain services, procedures and processes, rates and billing procedures, and functions provided by GSA
  • Coordinates with Federal Acquisition Services (FAS) contracting officers to ensure acquisition strategy is most appropriate and considered best utilization of available contract offerings
  • Trained leasing professionals on regulatory requirements, company policies and office procedures
  • Created and submitted daily reports on leasing activities
  • Created proposals, lease offers, and documents for incoming and current tenancies
  • Marketed property to local businesses through collateral, emails and phone calls
  • Produced regular Pricing and analysis reports for review by Supervisor
  • Communicated well with broad range of professionals to promote GSA
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions
  • Completed daily outbound calls, up to 8 hours per day
  • Answered phone calls and emails and responded to questions from prospects quickly and effectively.
Bachelor of Science: Finance, Expected in 08/2020
University of Massachusetts - Lowell - Lowell, MA
Status -
Associate of Science: Business Administration, Expected in 06/2018
Massachusetts Bay Community College - Wellesley Hills, MA
Status -

  • Massachusetts Real Estate license
  • Managed team of 5-10 staff members
  • Used Microsoft Excel to develop inventory tracking spreadsheets

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Resume Overview

School Attended

  • University of Massachusetts - Lowell
  • Massachusetts Bay Community College

Job Titles Held:

  • Benefits Calculation Analyst
  • Production and Finance Manager
  • Logistics and Delivery Specialist
  • Leasing Specialist


  • Bachelor of Science
  • Associate of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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