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associate director of human resources resume example with 20+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Links
  • https://www.linkedin.com/in/Jessica-Claire/
Executive Profile

Highly motivated, personable and results driven Human Resource professional offering over 25-years of business acumen. Proven success executing Human Resource activities, including HR start-ups, planning and integration resulting from M&A's, business reorganization, and implementation of strategic downsizing initiatives. History of leading HR functions for several different organizations employing 300-227k employees throughout the United States and over 50 international countries.

Skill Highlights
  • M&A's & Change Management
  • Recruitment & Retention Strategies
  • Strategic Planning & Project Management
  • Payroll Software & HRIS Selection, Implementation and Management
  • Functional member and participant within Senior Management
  • Proficient with all MS Office Applications
  • Budget Planning and Execution
  • Employee Relations and Conflict Management
  • Performance Management
  • State and Federal Regulatory Compliance
  • HR Policy Design and Implementation
  • Employee Engagement and Communication Strategies
  • Risk and Safety Management
  • Compensation Plan Design and Management
Core Accomplishments
  • The design and implementation of a streamlined employee discount program - including a dashboard providing complete analysis of the program as well as audit insight that reclaimed $20 million in annual revenue as well as protected future lost revenue.
  • Redesigned Employee Benefits by selecting a benefits broker that met the requirements and needs of the organizational goals, resulting in an increase in benefit offerings while reducing overall costs. Implemented an online benefits enrollment system. Employees realize an additional ~$4k in annual value
  • Designed and implemented process changes within the organization, focusing on communications, policy and procedure development and implementation, employee relations, employee satisfaction and employee recruitment resulting in an 20% increase in employee net satisfaction.


Professional Experience
03/2019 to Current ASSOCIATE DIRECTOR OF HUMAN RESOURCES American Pest | Fulton, MD,
  • Associate Director for global telecommunications company. Support all U.S. and international employees. Oversee multiple benefits and global policy departments including voluntary benefits, fringe benefits, company official use (device and computers), motor vehicles policy, non-payroll worker policy, & service recognition with 5 direct reports and 1 indirect reports. ♦ Designed and implemented process changes within the organization, focusing on communications, policy and procedure development and implementation, employee relations, employee satisfaction and employee recruitment. ♦ Redesigned Employee Benefits by selecting a benefits broker that met the requirements and needs of the organizational goals, resulting in an increase in benefit offerings while reducing overall costs. Implemented an online benefits enrollment system. ♦ Pro-actively prevented litigation cases through development of consistent use of positive human resource policy, procedures and best practices. Trained and coached managers on the importance of communications and documentation. ♦ Partnered with talent acquisition to refine a more thorough yet streamlined recruitment process resulting in better hires, less turnover, financial savings and less time to fill openings. ♦ Implemented a new review process for non-cash compensation to maximize employee value, minimize employee taxation and minimize company liability, bringing consistency to salary and wage practices along more achievable recruitment and retention efforts.
07/2017 to 03/2019 LEAD POLICY MANAGER AT&T | City, STATE,
  • Created a new interactive dashboard to view employee and retiree utilization of benefits at the individual level. ◆ Refined and created new SQL queries to mine data from both product and HR tables ◆Utilized MS Office, R, Tableau and Alteryx to scrub and refine data necessary for dashboard. ◆ Created internal auditing that to the identification ineligible former employees still on various benefit plans. ◆ Created new workflows to properly identify and remove ineligible former employees from benefits resulting in a cost reduction of over $20 mil. ◆ Designed and implemented a new employee discount platform that connected business planning and organizational targets to employee product utilization. ◆ Completed a full Employee Exit Package and Process redesign, resulting in a more efficient and accurate exit process for the company and a more efficient transition process for the exiting employee, leading to reducing overall costs. ◆ Proactively prevented external auditing by shoring up internal practices. ◆ Ensured compliance with all state and federal laws ◆ Selected and implemented a new payroll and HRIS package resulting in better reporting and more effective and efficient data processing.
06/1997 to 07/2017 CALL CENTER DIRECTOR AT&T | City, STATE,
  • Managed all Call Center functions and 30 direct reports (Operational, HR & Administrative) for 4 locations with over 700 employees Providing 24 hour call center support. ◆ Consistently met and exceeded all KPI's. ◆ Designed and implemented organization-wide communication strategies and was an active member in facilitating leadership training and management to achieve progress towards strategic objectives. ◆ Successfully addressed high volumes of employee relation issues including low employee engagement and morale, poor productivity and high turnover through areas of development of training, focus group sessions, employee survey tools, leadership development plans and individual coaching. ◆ Designed and implemented a comprehensive Salary and Wage Administration Program to address inconsistent pay practices, recruitment and retention barriers. ◆ Created and implemented Employee and Safety Manuals and HR Policies and Procedures. ◆ Reduced workers' compensation costs by over $50,000 annually by creating and leading an active Safety Program and Committee, Safety Training, Implementation of a Return-To-Work Program and by close claim management practices. ◆ Developed and implemented comprehensive recruitment sourcing strategy to increases applicant pool and future planning.
01/2012 to 06/2017 SENIOR ADJUNCT FACULTY Park University | City, STATE,
  • Certified to instruct: Strategic Management, Labor Relations, Finance, Human Resources & Business Policy (Capstone)
  • Served as a mentor for junior instructors, provided guidance for preparation, instruction, grading and system navigation
  • Successfully taught over 30 classes, exceeding all supervisor and peer evaluations.
  • 98.5% student evaluation scores over all 30 classes taught.
  • Promoted to instruct graduate level courses.
Education
Expected in 05/2025 to to Master of Science | Data Science EASTERN UNIVERSITY, St. Davids, PA, GPA:

EASTERN UNIVERSITY - ST. DAVIDS, PA Dual Masters Program - Data Science & MBA January, 2022 - May, 2025

Expected in 05/2011 to to Master of Science | Human Resource Development University of Texas, Tyler, TX, GPA:

UNIVERSITY OF TEXAS - TYLER, TX Human Resource Development September, 2008 - May, 2011

Expected in 05/2008 to to MBA | Business Administration University of Texas, El Paso, TX, GPA:

UNIVERSITY OF TEXAS - EL PASO, TX MBA September, 2003 - May, 2008

Expected in 12/1996 to to Bachelor of Arts | Middle Eastern History San Francisco State University, San Francisco, CA, GPA:

SAN FRANCISCO STATE UNIVERSITY - SAN FRANCISCO, CA Middle Eastern History September, 2004 - December, 2006

Affiliations
Society of Human Resource Management (SHRM)
Certifications

PHR

Notary Public

Notarized Signing Agent

Languages
Spanish:
Limited Working
Negotiated:

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Resume Overview

School Attended

  • EASTERN UNIVERSITY
  • University of Texas
  • University of Texas
  • San Francisco State University

Job Titles Held:

  • ASSOCIATE DIRECTOR OF HUMAN RESOURCES
  • LEAD POLICY MANAGER
  • CALL CENTER DIRECTOR
  • SENIOR ADJUNCT FACULTY

Degrees

  • Master of Science
  • Master of Science
  • MBA
  • Bachelor of Arts

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