Associate Director Human Resources Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Devoted and detail-oriented Human Resources professional leader with over 14 years' experience in a fast paced environment demonstrating sustained consistency with multitasking and completing projects to accomplish the organization's initiatives. Skilled in working under pressure and adapting to new situations and challenges to best enhance the strategic goals of the organization. The goal is to promote productive communication and coordination across organizations as well as be a catalyst for diversity and inclusion.

  • Policies and procedures
  • Verbal and written communication
  • Negotiation
  • Coaching and mentoring
Work History
03/2014 to Current Associate Director , Human Resources Abbvie, Inc | Cambridge, MA,
  • Onboarded new employees with training and new hire documentation.
  • Organized employee relations activities to enhance employee morale and foster supportive work environment.
  • Assisted Human Resources Director in managing and supporting development and operation of HR.
  • Supported Human Resources Director and administration by performing research and providing input on policies and procedures.
  • Conferred with supervisors to review, determine and recommend actions relative to human resource matters.
  • Maintained "open door" policy to encourage employee communications and resolution of issues.
  • Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution and employee accountability.
  • Provides staffing services while guiding supervisors through hiring and selection process; Prepare job advertisements to post vacancies on College's website and external employment websites. Responsible for forwarding vacancy information to various state agencies and other organizations;
  • Serves as Benefits Administrator for State Health Plan, dental insurance, vision insurance, and all cafeteria plan benefits;
  • Provides administrative support to Human Resources Director with employee matters such as retirement, FMLA procedures, workman’s compensation, long term and short term disability; and
  • Prepares special reports such as, COBRA, OSHA, insurance reports summarizing claims and coverage; and
01/2013 to 02/2014 Human Resources Generalist Lennar | Chicago, IL,
  • Assisted in the development and enforced company policy and procedures relating to human resources activity.
  • Conducted confidential investigations of discrimination, harassment and workplace violence.
  • Met with staff to resolve difficult situations related to performance and conflict management.
  • Improved operational processes resulting in productivity increase in HR department.
  • Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
  • Explained and administered benefits including medical, dental, life insurance, disability and flexible spending accounts.
  • Supervised Human Resources Assistant, work study, summer youth programs participants
  • Schedules, organizes, and facilitates the Annual Benefits Fair and Flu Clinic for the College
  • Facilitated initiative to address disparities in hiring racial and ethnic minority applicants.
  • Assisted in the implementing the organizations applicant tracking system.
12/2012 to 12/2013 Human Services Case Manager State Of Oregon | Port Orford, OR,
  • Kept and established comprehensive case files to support proper documentation and record retention.
  • Prepared documents for review and completion by service applicants, supporting completion and responding to questions.
  • Interviewed applicants for services and supported application completion as necessary.
  • Coordinated individual referrals to obtain community services, advocated for client needs.
  • Provide Medicaid claims analysis, including researching client medical bill accounts, determining Medicaid deductibles, ensuring appropriate third party insurances responsibilities for applicants in accordance with program requirements.
06/2007 to 12/2012 Human Resources Assistant First Transit | Kansas City, KS,
  • Filed paperwork, sorted and delivered mail, and maintained office organization.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Managed employee exit interviews and paperwork.
  • Answered and directed outbound and inbound phone calls per day.
  • Assisted with meetings and presentations with the Director of Human Resources.
  • Reviewed human resources paperwork for accuracy and completeness, including verifying, collecting and correcting data.
  • Completed background and reference checks to facilitate hiring and onboarding of employees.
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Hosted and organized onsite flu shot clinic to protect workers, reduce seasonal flu transmission and decrease absenteeism and loss of employee productivity caused by illness.
Expected in 05/1995 Bachelor of Arts | Political Science North Carolina State University, Raleigh, NC GPA:

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Resume Overview

School Attended
  • North Carolina State University
Job Titles Held:
  • Associate Director , Human Resources
  • Human Resources Generalist
  • Human Services Case Manager
  • Human Resources Assistant
  • Bachelor of Arts

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