Jul 02, 2019 - 05:33 PM
A summary appears at the top of your resume. It is often called a profile or an objective statement. It helps the reader (the hiring manager or HR professional) to understand a little about your background.
The first sentence should describe who you are. It might say something like, "Customer service representative with over five years of proven success assisting customers and resolving customer issues." Start with a phrase that describes you. Consider including the number of years you have been working in customer service. Then, describe two things you do in your job that are valued. You may want to look at the job you are applying to in order to see what your future employer values.
The second sentence should describe what you want. It might say something like, "Seeking a customer service representative opportunity in Dallas where I can use my expertise to increase customer satisfaction." In the second sentence, it's good to mention the job title, the city where you are looking for a job, and what you think you will bring to the table.
For each job you apply to, consider updating this section. You may even want to include the company name where you are applying. For example, "Seeking a customer service representative opportunity at FedEx Office in Dallas where I can use my expertise to increase customer satisfaction."