Front Desk Clerk: Resume Example
A front desk clerk is the first person to interact with customers, typically at a hotel. They perform administrative tasks and manage customer relationships, including receiving complaints, solving problems, organizing room service orders, arranging reservations, and checking in new guests.
An exceptional front desk clerk resume showcases strong customer service skills. Not only should this talent appear in your professional summary and skills section, but your work experience section should make it clear that you are passionate about providing stellar customer service.
Guests visit from all over, so if there are other languages you speak fluently, don’t forget to mention language skills and mention your level of proficiency.
Front Desk Clerk: Resume Example
Guest Service Representative: Resume Example
Hotel guest service representatives help check in new guests and answer their questions. They spend a lot of time on the phone, helping customers make the most of their hotel experience.
First and foremost, a strong guest service representative resume must illustrate exceptional customer service skills. Share experience from your customer service jobs. But don’t stop there. You must also include your achievements in your past customer service positions.
If you are native to or very familiar with the surrounding area, be sure to include this in your resume. Guests will ask for recommendations for restaurants, shopping, and attractions, and you’ll need to share multiple suggestions quickly.
Guest Service Representative: Resume Example
Housekeeper: Resume Example
Housekeepers oversee the cleanliness and organization of a home or hospitality business. Their duties include basic cleaning tasks, such as vacuuming, dusting, mopping, and dusting. Often, they are also required to work on big cleaning projects, such as organizing a garage. In some circumstances, housekeepers perform cooking duties as well.
To craft an impressive housekeeper resume, you must emphasize the fact that you are hardworking and able to complete laborious cleaning duties and organizational challenges. Though it’s important to include this in your professional summary, the descriptions you write in your work history should exemplify this trait.
Additionally, your housekeeper resume should illustrate that you are detail-oriented. Let hiring managers know that even a speck of dirt doesn’t get past you. Share positive customer feedback that supports your assertions.
Housekeeper:Resume Example
Housekeeper Room Attendant: Resume Example
The housekeeper room attendant ensures that the hotel’s rooms are clean, well-stocked, and safe at all times. They must be aware of building regulations and the effects of cleaning chemical effects to prevent harming guests.
If you want to create a housekeeper room attendant resume that shines, emphasize your attention to detail. In your work history section, discuss professional successes you’ve earned thanks to your meticulous nature.
But don’t stop there! Soft skills are also essential in this position. Even though housekeeper room attendants have less contact with guests than other hospitality jobs, it’s important that you feel comfortable listening to and helping guests, so emphasize your communication skills.
Housekeeper Room Attendant: Resume Example
Night Auditor: Resume Example
The hotel night auditor checks in guests after hours. They must audit the guests’ arrivals and the new rooms occupied for day management’s records. In many cases, they are also responsible for closing the financial books at the end of the business day.
A solid night auditor resume must demonstrate the ability to work independently and at odd hours. If you’ve had other night jobs, mention those in your resume to demonstrate your ability to adapt to the schedule.
Showcasing your customer service skills is also important. Describe how you’ve helped customers solve issues in the past and how you’ve managed complaints. Let hiring managers know that you’re up for any customer service-related challenge.
Night Auditor:Resume Example
Room Attendant: Resume Example
It’s the responsibility of the room attendant to make sure that the hotel’s rooms are ready for guests. This means that the rooms must be clean, well-stocked, and within safety regulations before guests enter.
To make a room attendant resume that gets noticed, emphasize your precision. Include accomplishments in your work history section that show off your detail-oriented nature.
Soft skills are also vital in this position. As the room attendant, you have less contact with guests than other hospitality jobs, but it’s still crucial that you feel comfortable listening to and helping guests. Emphasize your communication skills.
Room Attendant: Resume Example
Top Skills To Include in a Hotel & Hospitality Resume
- Comfortable with telephone switchboards, computers, and smart devices
- Exceptional written and spoken communication
- Able to work flexible hours, nights, and weekends
- Attentive, organized, and able to prioritize tasks for optimum efficiency
- Proactive problem-solver
- Strong leadership and teamwork abilities
- Friendly and service-oriented
- Creative, innovative, and reliable
- Proficient with reservation management systems, customer databases, and digital records
Resume Writing Tips for Hotel & Hospitality Professionals
1. Keep it relevant
Chances are a hiring manager will only spend a few seconds looking over your resume before deciding whether to call you in for an interview. To make a strong first impression and set yourself apart from other jobseekers, you need to make sure all the information on your resume is relevant to the job you’re applying for.
Most modern companies use digital systems to manage their employees’ records, payroll, and benefits, so it’s imperative to show a hiring manager you’re prepared to utilize these computer systems without additional training.2. Quantify your accomplishments
Your work history should take up the bulk of your resume. It’s the place where you can show how your experiences at previous positions have prepared you to excel in the new job. Use four to six bullet points for each entry, and focus on the most impressive and relevant information. Instead of detailing your daily tasks, use metrics to show how your actions had real, significant results. For example, you could describe how many guests you served on an average day or how much time you saved senior managers by resolving conflicts yourself.
3. Showcase transferable skills
There are many entry-level positions in the hotel industry that don’t require candidates to have years of prior work experience. If you are applying for your first job in hospitality, you can stand out by focusing on your transferable skills instead of drawing attention to your lack of relevant work experience. Use the job description to find out what skills the employer values, and list the ones you possess in your qualifications section. In the work experience section, include volunteer positions or academic experiences that honed your problem-solving and interpersonal skills.
4. Be professional
As a hotel or hospitality employee, you will generally be responsible for assisting guests and ensuring they have favorable experiences. Hiring managers are likely looking for candidates who are self-possessed, positive, and professional, so it’s vital to make sure your resume creates that impression. Use a straightforward font to create a clear, readable header with your contact information. Include one personal phone number (not a work number), and make sure your email address is professional. Avoid cute or inappropriate handles and outdated servers, such as AOL.
