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Home : 000-000-0000 Cell: 000-000-0000
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Dear Mr. Hudson,
I am writing to express my interest in the Hotel Front Desk Supervisor position at the Hilton Downtown you advertised. I bring a solid understanding of best practices in guest relations combined with exceptional problem-solving abilities. Additionally I hold a Bachelor’s Degree in Hospitality Management and seven years of experience as a Hotel Front Desk Supervisor.
My work at the Marriott has allowed me to garner exceptional leadership abilities in managing front desk personnel. I stress presenting friendly faces to arriving and departing guests and using courtesy at all times. When problems arise I use problem-solving abilities to provide quick resolution to ensure guest satisfaction. Excellent computer skills further inform me allowing expert maneuvering in the reservations system and impeccable records documentation. Accounting coursework has left me with excellent night auditing and bookkeeping skills. I provide staff assistance with tracking charges and assigning them to correct rooms. When customers leave comments or complaints I carefully record them for reporting to management. I’m sure you’ll agree upon reviewing my enclosed resume that I am a terrific candidate for the Hotel Front Desk Supervisor job.
I look forward to speaking with you. Please contact me by telephone to schedule a time to meet.
Sincerely,
Shayna Booker
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