Manager and Server Resume Example
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MANAGER AND SERVER
Summary
Experienced server offering enthusiasm, dedication and exceptional work ethic. Trained in fine dining table and wine service with in-depth knowledge of various cuisine. Highly versatile and adaptable to fast-paced, changing restaurant environments with discerning customers and high standards.
Able to learn and adapt to new standards quickly and efficiently.
Skills
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Experience
Manager and Server|Clubcorp Club Operations, Inc. - Birmingham , AL|12/2020 - Current
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
- Addressed internal and customer-related issues each day and affected strategic resolutions.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Operated POS terminals to input orders, split bills and calculate totals.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Greeted newly seated guests quickly and efficiently.
- Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
- Processed customers' payments and provided receipts.
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Server|IHOP Restaurants LLC - City , STATE|07/2018 - 12/2020
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Processed customers' payments and provided receipts.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Greeted newly seated guests quickly and efficiently.
- Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Minimized customer wait times by efficiently taking and filling large volume of orders each day.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Server and Host|Logan’s Roadhouse - City , STATE|12/2017 - 07/2018
- Operated POS terminals to input orders, split bills and calculate totals.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Minimized customer wait times by efficiently taking and filling large volume of orders each day.
- Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
- Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
- Processed customers' payments and provided receipts.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Community Service Volunteer|Bayou Animal Service - City , STATE|05/2016 - 06/2016
- Maintained clean kennels daily
- Safely walked and fed dogs
- Kept the more aggressive dogs from attacking the other dogs during transport from kennels inside to kennels outside
Education and Training
Dickinson High School|City, State|05/2016High School Diploma
In hospital- Clinical rotations during senior year
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Resume Strength
- Completeness
- Word choice
- Measurable results
- Strong summary
Resume Overview
School Attended
- Dickinson High School
Job Titles Held:
- Manager and Server
- Server
- Server and Host
- Community Service Volunteer
Degrees
- High School Diploma
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