manager and server resume example with 3+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Experienced server offering enthusiasm, dedication and exceptional work ethic. Trained in fine dining table and wine service with in-depth knowledge of various cuisine. Highly versatile and adaptable to fast-paced, changing restaurant environments with discerning customers and high standards.
Able to learn and adapt to new standards quickly and efficiently.
Skills
Point of Sale (POS) system operations
Dining customer service
Dish preparation
Check payment processing
Food safety understanding
High-volume dining
Relationship management
Service prioritization
Regulatory compliance
Sales Techniques
Experience
Manager and Server, 12/2020 - Current Clubcorp Club Operations, Inc. – Birmingham, AL,
Trained employees on additional job positions to maintain coverage of roles at all times.
Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Addressed internal and customer-related issues each day and affected strategic resolutions.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Operated POS terminals to input orders, split bills and calculate totals.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Greeted newly seated guests quickly and efficiently.
Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Processed customers' payments and provided receipts.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Server, 07/2018 - 12/2020 IHOP Restaurants LLC – City, STATE,
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Processed customers' payments and provided receipts.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Greeted newly seated guests quickly and efficiently.
Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Server and Host, 12/2017 - 07/2018 Logan’s Roadhouse – City, STATE,
Operated POS terminals to input orders, split bills and calculate totals.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
Processed customers' payments and provided receipts.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Community Service Volunteer, 05/2016 - 06/2016 Bayou Animal Service – City, STATE,
Maintained clean kennels daily
Safely walked and fed dogs
Kept the more aggressive dogs from attacking the other dogs during transport from kennels inside to kennels outside
Education and Training
High School Diploma: , Expected in 05/2016 - Dickinson High School - Dickinson, TX GPA: Status -
In hospital- Clinical rotations during senior year
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