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Manager and Server Resume Example

Resume Score: 80%

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MANAGER AND SERVER
Summary

Experienced server offering enthusiasm, dedication and exceptional work ethic. Trained in fine dining table and wine service with in-depth knowledge of various cuisine. Highly versatile and adaptable to fast-paced, changing restaurant environments with discerning customers and high standards.

Able to learn and adapt to new standards quickly and efficiently.

Skills
  • Point of Sale (POS) system operations
  • Dining customer service
  • Dish preparation
  • Check payment processing
  • Food safety understanding
  • High-volume dining
  • Relationship management
  • Service prioritization
  • Regulatory compliance
  • Sales Techniques
Experience
Manager and Server|Company Name - City, State|12/2020 - Current
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Greeted newly seated guests quickly and efficiently.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Processed customers' payments and provided receipts.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Server|Company Name - City, State|07/2018 - 12/2020
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Processed customers' payments and provided receipts.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Greeted newly seated guests quickly and efficiently.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Server and Host|Company Name - City, State|12/2017 - 07/2018
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
  • Processed customers' payments and provided receipts.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Community Service Volunteer|Company Name - City, State|05/2016 - 06/2016
  • Maintained clean kennels daily
  • Safely walked and fed dogs
  • Kept the more aggressive dogs from attacking the other dogs during transport from kennels inside to kennels outside
Education and Training
Dickinson High School|City, State|05/2016High School Diploma

In hospital- Clinical rotations during senior year

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Dickinson High School

Job Titles Held:

  • Manager and Server
  • Server
  • Server and Host
  • Community Service Volunteer

Degrees

  • High School Diploma

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