assistant manager resume example with 11+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Well-grounded leader experienced in ABM positions and pursuing challenging new role with FCBI. Successful at optimizing control systems and building solid teams to meet business needs and achieve demanding financial targets. Good reporting, records management and interpersonal skills.
Sharp banking professional with talents which shine in competitive, innovative and creative environments. Track record of increasing sales, improving client retention and growing customer base.
Hardworking investment banking professional with 6 1/2 years of experience. Solid track record of success in sales as ABM. Proficient in PowerPoint, Excel and VBA.
Skills
Account retention
Audit monitoring
Team development
Employee training
Excels in team leadership
Profit and loss reporting
Sales
Experience
05/2013 to CurrentAssistant ManagerTacoma Goodwill | Puyallup, WA,
Maximized sales potential by training new members in improved sales strategies.
Demonstrated expertise and reasoned guidance regarding loan products, lines of credit and account options.
Audit specialist, audited other branches and tellers
Maintain the ATM
Order money for the branch
Make cold calls
Maintain a strong relationship with surrounding businesses
Open bank accounts
Track sales
Encourage the team to sale
Host meetings
04/2010 to 03/2012Store ManagerHudson Group | Nahant, MA,
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
Managed inventory tracking and physical inventory counts to minimize loss.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Strengthened work flow productivity by hiring, managing and developing top talent.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Answered product questions with up-to-date knowledge of sales and promotions.
Monitored employee performance and identified performance gaps for corrective action.
Established store tactics and strategies to achieve operational performance and sales goals.
Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
Updated and maintained store signage and displays.
Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Evaluated store performance and incorporated feedback to implement improvement plans.
Trained and mentored associates to teach daily tasks and procedures.
Oversaw storewide merchandising benchmarks to maintain operational excellence.
Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Preserved product quality by maintaining stockrooms and disposing of damaged items.
to Relationship BankerFirst National Bank | Ames, IA,
Advised customers on bank products, services and financial planning options.
Modified, opened and closed customer accounts.
Completed thorough and accurate documentation for money movements, deposits or withdrawals.
Adhered to bank and legal guidelines for reporting, loan approvals and money handling.
Addressed inquiries from clients and department team members.
Handled portfolio of customers and reviewed accounts for signs of discrepancies, fraud or non-payment issues.
Entered new account information into computers and filed related forms and other documents.
Responded promptly to customer queries and complaints to find solutions and diffuse tension.
Interacted with prospects to better understand products and services required.
Prepared appropriate forms regarding cards, checks and money orders.
Executed wire transfers of funds in compliance with banking best practices.
Collected and recorded customer deposits and fees and issued receipts.
Procured client credit reports and financial documents for account establishment.
Maintained customer data confidentiality while inputting information into system.
Alleviated issues quickly by getting in touch with customers and explaining steps for successful resolution.
Identified which company offerings would best meet customer needs and provided additional details about pricing and support.
Education and Training
Expected in 05/2008 to to High School Diploma | Granger High , Granger, TX, GPA:
Accomplishments
.
Exceeded sales objectives every month for 6 years.
Recognized as Top Performer due to sales.
Balanced daily cash drawers and vaults totaling an average of $300000 sometimes more.
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