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Customer service requires a range of talents depending on the employer. What's common is a strong ability to think critically, listen carefully and being able to communicate effectively, all while adhering to company policies and practices. A good resume is going to be important, but crafting one requires knowing what to include. Customer service resume templates are a great resource, especially if you use one designed for an unique industry. They provide the details needed specifically for customer service in finance, IT, electronics, etc.