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Versatile Customer Care Executive committed to providing exceptional customer care through the efficient management and allocation of resources. Especially adept at providing comprehensive account management support. Specialize in addressing identified customer care issues in a timely manner.
● Extensive knowledge of customer management procedures
● Strong ability to identify and resolve customer care issues
● Familiar with MS Office applications including Word and Excel
● Outstanding ability to interact with customers
● Excellent problem solving abilities
● Exceptional organizational skills
● Reviewed online hotel reviews and identified valid guests concerns and complaints.
● Evaluated and optimized hotel systems to increase efficiency.
● Provided timely responses to complaints from guests and vendors.
● Responded to issues in person and over the phone.
● Addressed patient complaints and followed-up to determine if the issue was resolved.
● Evaluated comments left online by patients to identify areas of improvement.
● Reviewed average patient wait times and worked to reduce those times.
● Identified opportunities to improve experiences for patients.
● Implemented revised customer care guidelines.
● Reviewed patient billing procedures and identified ways to increase efficiency.
● Worked with budget department to seek funding for customer care improvements.
● Met with home care providers to identify issues and discuss resolutions.
● Ensured that existing customer care procedures were fully implemented.
● Established customer care guidelines for all home health providers.
● Identified and responded to persistent patient complaints.
● Maintained and evaluated outbound call reports.
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