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Home : 000-000-0000 Cell: 000-000-0000
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Dear Mr. Harris,
I am writing to submit my resume for the Customer Service Coordinator position available at CST Communications. I have eight years of experience working in such a role a call center environment. My skills include excellent interpersonal and problem solving abilities.
In my current customer service coordinator position I put good decision-making and communication skills to work. My ability to remain calm allows me to deftly handle customer issues on calls and front line telecommunications staff will ask me to step in and take over when needed. While employed I have developed the customer service standards and procedures for the center. Employing troubleshooting as a customer service coordinator I am able to effectively communicate issues and solutions for customer service delivery effectively to management. Additionally I monitor service calls to ensure the telecommunications staff are adhering to standards policies and procedures and I provide correction where needed. My documentation is thorough and provides management with the knowledge they need regarding customer service goals.I would be a valuable addition to your staff in the Customer Service Coordinator role.
I look forward to speaking with you and can be contacted by telephone for an interview. My resume is enclosed for your consideration.
Sincerely,
Felicity Weeks
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