Customer Service Manager Resume Examples

Let our Customer Service Manager resume examples lend you a helping hand during your job search! We have professional samples you can personalize to create your resume and land the job.

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Customer Service Manager resume
summary examples

The resume summary is one of the first sections a recruiter will look at during their initial seven-second scan of your resume.

You want to quickly capture a recruiter’s attention by showcasing your top skills and qualifications in a concise two-to-three-sentence paragraph.

If you’re an experienced job seeker, you should opt for the professional summary, which focuses on how you meet the employer’s requirements.

Candidates with little to no work experience should choose the objective statement, which allows them to share their career goals and the skills that will help achieve them.

Below, we’ll share examples of professional summaries and resume objectives for the Customer Service Manager role so you can better understand them.

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Good example:

“ Highly motivated Customer Service Manager with 8+ years of experience in the retail industry. Proven track record of delivering excellent customer service, reducing customer complaints by 40%, and increasing customer satisfaction ratings by 25%. Possess strong interpersonal and problem-solving skills, as well as the ability to effectively manage customer service teams.”

Why this example passes:

  • Feature candidate’s success statistic to grab attention. Numbers add detail about how big the results you deliver are, e.g., test scores, passing rate and more.
  • Shows career length, 11 years.
  • Mentions employer-desired skills: student motivation and interactive lessons.
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Bad example:

“ Experienced customer service professional with a passion for helping people. Possess strong communication and problem-solving skills. Committed to providing excellent customer service.”

Why this example fails:

  • Doesn’t include any numbers that quantify customer service manager’s performance
  • Uses vague descriptions and skills.
  • Doesn’t include years of teaching experience.

The fastest way to write your
professional summary

Showcase your selling points as a Customer Service Manager with an attention-grabbing professional summary generated by our Resume Builder! It’s an automated tool that will suggest best-use phrases and content-rich sentences you can customize.

  • 1

    Enter the details about the job title you held. The builder comes preloaded with auto-suggested phrasing written by resume experts.

  • 2

    Then, just pick from these suggested phrases that best frame your experience and customize them to your liking!

  • 3

    All you have to do is choose the summary phrases that best frame your experience. It’s like having a professional do it for you!

Our Resume Builder will help you write a custom Customer Service Manager resume in 15 minutes! However, if you want to give your resume more dedicated attention, you can also employ our professional writing services to kickstart your search for an Customer Service Manager role confidently.

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Customer Service Manager resume work
experience examples

One of the most fundamental sections of your resume is the work experience. Including skills and accomplishments in your work experience section relevant to your Customer Service Manager role is critical to writing a good resume. Compare these work experience examples to understand what information to include to make a job-winning resume.

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Good example:

Rolling Meadows Middle School I Rolling Meadows, IL I 8/2018-current

  • Successfully managed a team of 15 customer service representatives, ensuring customer satisfaction and meeting key performance indicators
  • Developed and implemented strategies to improve customer service experience, resulting in a 10% increase in customer satisfaction ratings
  • Trained and mentored new customer service representatives, helping them become successful in their roles
  • Collaborated with other departments to ensure customer service requests were addressed in a timely and efficient manner.

Why this example passes:

  • Numbers and statistics add detail and quantify the results this customer service manager delivers: 4% improvement and a class size of 20-25.
  • Good use of strong words and active language.
  • References specialized value cahier provides with “individualized lesson plans.”
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Bad example:

Emily Dickinson Elementary I Redmond, WA I 4/2022-present

  • Answered customer inquiries
  • Assisted customers with orders
  • Handled customer complaints
  • Followed up with customers

Why this example fails:

  • Lacks numbers or statistics.
  • Describes general tasks, not teaching achievements or career highlights.
  • Uses active verbs, but doesn’t focus on results.

Customer Service Manager resume skills examples

Here are 18 sample skills for customer service manager:

  • Problem-Solving
  • Industry Trends
  • Time Management
  • Schedule Management
  • Cross-Functional Collaboration
  • Customer Service
  • Quality Assurance
  • Account Management
  • Project Management
  • Administrative Support
  • Regulatory Compliance
  • Team Building
  • Loss Prevention
  • Report Preparation
  • Customer Relations
  • Schedule Coordination
  • Staff Management
  • Delegating Work

You should sprinkle skills and abilities throughout your resume. Include them in your professional summary, work experience blurbs and a dedicated skills section.

Examples of additional resume sections

Your Customer Service Manager resume must include the following: contact information, resume summary, work experience, skills and education. These are the five main resume sections; however, you can customize your resume with additional sections.

Here are some examples of optional customer service manager resume sections that you could add to provide greater detail:

  • References
  • Languages
  • Additional skills
  • Certifications
  • Overview
  • Professional skills
  • Soft skills
  • Accomplishments

Ensure you only share relevant qualifications in your resume’s additional sections. Better to have a concise resume that’s quick to read!

Examples of resume formats

You can use one of three established layouts to organize your resume sections, also called resume formats. The three resume formats are chronological, functional and combination.

The main difference among them is whether or not they give more visual weight to your work history or to your skills section. The format you should select for your resume is based on your years of work experience as a customer service manager.

How to choose a resume format

0-3
Years of experience

Functional formats

  • Focus on skills.
  • Best for first-time customer service manager who lack work experience.
  • Good for people re-entering workforce.
  • May omit dates in the work history section.
Organization:
  • Skills listed above work experience.

3-10
Years of experience

Combination formats

  • Balance skills and work history.
  • Ideal for mid-career customer service manager.
  • Suitable for career changers and people seeking promotion.
Organization:
  • Skills next to or above work experience.

10+
Years of experience

Chronological formats

  • Put the most focus on work history.
  • Best for customer service manager with a long, steady career.
  • Most popular format.
  • Preferred by recruiters.
Organization:
  • Work experience listed above skills.
Once you know the best format for you, it’s easy to pick a customer service manager resume template. Templates are preformatted layouts created by design professionals to ensure your resume looks amazing!

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