Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
  • Over 6+ years of relevant experience as a CRM Business Analyst, Salesforce DevOps, Administrator and Platform Developer and have in depth experience with Salesforce development life cycle including analysis, application design patterns, integration patterns, Devops, deployment and release planning.
  • Good experience in implementing scalable solutions including continuous delivery, optimization, monitoring, release management and support the end-to-end release process.
  • Expertise in writing and designing the technical design, well versioned knowledge articles.
  • Extensive experience in Salesforce CRM products including Sales Cloud, Service Cloud, Marketing Cloud, Health Cloud and its design, Setup, Configuration, Customization, Administration, Data Migration and Deployment of applications to platform for large user groups.
  • Designed, setup and maintained Salesforce standard objects, custom objects and junction objects, custom fields, Record types, page layouts, custom Tabs while also structuring user roles, security profiles and workflow rules as per user requirements.
  • Developed Visualforce pages using HTML, JavaScript, jQuery, CSS as per the requirements.
  • Experience with salesforce security controls (ex: profiles, permission sets, queues, public groups, field level security, sharing settings, etc.,)
  • Implemented Triggers, workflow rules, Process builders, flows to automate business processes.
  • Hands on experience on integrating salesforce with External systems using named credentials and external data sources.
  • Having good understanding and sound knowledge about Salesforce Governor limits, best practices, and ability to run code reviews and enforce coding best practices.
  • Good experience in ANT migration tool, Salesforce DX, CLI, Unlocked packages, Scratch orgs, Jenkins,GitHub/GitLab workflows for development and deployment activities.
  • Create and maintain fully automated CI/CD pipelines for salesforce code deployment using Jenkins Groovy, GitHub/GitLab workflows and Gitops automated code promotion.
  • Focused on application configurations, code compilation, packaging, building, automating, managing, and releasing code from one environment to other and deploying to servers.
  • Involved in handling the lower level environments and deployments using Jenkins and GitHub/GitLab as code repository.
  • Expertise in developing and implementing automation processes using Selenium, Java, and Jenkins pipeline scripts.
  • Well Versed with both Agile and Waterfall Methodology of Software Development Lifecycle.
  • Experience working directly with external clients / end-users and stakeholders.
  • Knowledge of Object-oriented methodologies and approaches.
  • CRM Applications: Sales Cloud, Service Cloud, Marketing Cloud, Health Cloud.
  • Concepts: Salesforfce Data Management, Security Management, Process Automation, salesforce Administration, Development , Agile methodology.
  • Salesforce DX, Force.Com Plugin, Scratch Orgs, Org Shape, Unlocked package, Salesforce CLI.
  • Web Technologies : JavaScript,Apex, Shell script, power shell, jQuery, HTML5, XML, CSS, Groovy, Gitlab/Github Ci-yml
  • Cloud Technologies: Docker, AWS,Terraform, Salesforce.
  • Other Tools : Jenkins, ANT migration tool, GitLab, GitOps, Tortoise Git, Maven, Junit, Git Bash, Github workflows, Splunk, JIRA,SOAP UI,Jira, Selenium automation.
  • Operating Systems: Microsoft Windows, Mac OS X, Linux
  • CRM Application Platform,, Apex Language, Apex Triggers, Apex Data loader, Visualforce, SOQL, Lightning Design system, Lightning components, Gitlab, SOAP, REST, SOSL, WSDL, Custom Objects, Tabs, Page Layouts, Workflows,CSS,Profile and Permission sets.
  • IDE's : VS Code,Welkin Suite IDE, Eclipse IDE Plug-in, Spring tool IDE.
03/2021 to Current
Salesforce Release Engineer Cognizant Technology Solutions Raritan, NJ,
  • Interacted directly with clients, managers, and end users as necessary to analyze project objectives and capability requirements, including specifications for user interfaces, customized applications, and interactions with internal Salesforce instances.
  • Participates in sprint planning; provides work estimates to deliver product stories; owns development stories.
  • Responsible for ensuring the stability of Salesforce platform, environments and releases.
  • Works with developers to make sure they have a clear path and process for development, testing and deployments and follow Salesforce best practices for implementing and managing release processes for configuration and code through all environment.
  • Support the daily cross-functional operational readiness of VA’s shared platform.
  • Create, extend, and maintain both code and configuration of Salesforce platform solutions and functionality.
  • Migrating classic(mdapi) code base to salesforce source code DX version.
  • Created GitHub workflows for automation code deployment and roll back pipeline builds.
  • Create and maintain salesforce deployment scripts and Deploy code changes in different environments for testing and production environments using Scratch orgs, Salesforce Unlocked Packages, Salesforce DX and GitHub workflows.
  • Implemented Scratch org management and Pooling process.
  • Coordinate with program and project leaders to analyze technologies being utilized on the projects.
  • Provided and implemented the Metadata backup solutions using CLI and GitHub workflows.
  • Maintain the integrity of services integrated with our cloud environments, including proprietary in-house systems and external integrations.
  • Handled all Salesforce administrative tasks user creation and supporting development teams with build failures.
  • Hands on experience in Copado pipeline setup and deployment to VA’s shared Salesforce Production and Test environments.
  • Suggested Solutions to improve efficiency of current processes and ideas for salesforce deployments and cadence.
11/2018 to 02/2021
Salesforce Consultant (Salesforce Administrator/Devops Engineer) Zscaler, Inc. New York, NY,
  • Developed customized solutions within the Salesforce Platform to support critical business functions and meet project objectives, client requirements and company goals.
  • Proactively documented and maintained self-learning documents for internal departments connected within Salesforce, reviewed, and updated role hierarchies, managed sharing access among different users.
  • Handled all basic administrative functions including user account maintenance, reports and dashboards, workflows, and other routine tasks.
  • Continue to develop and improve our monitoring and dashboards for the Salesforce platform.
  • Manage incidents and outages within the Salesforce platform and handle production support in general and coordinate with Salesforce support to enable features and resolve sandbox/production issues.
  • Using Delta Deployments, provide the capability to quickly deliver code changes to production, for limited components outside the release.
  • Create and maintain fully automated CI/CD pipelines for salesforce code deployment using Salesforce CLI, DX, Jenkins Groovy, Gitlab yml and Gitops automated code promotion.
  • Setup new production orgs, sandboxes and support for the deployment/release activities.
  • Worked on enhanced Transaction security framework and enable real-time event report Transaction security policies.
  • Salesforce Scratch org management, setup ability to create a Scratch org using a pool of all available scratch orgs from any org, instead of only creating from the target org.
  • Managed daily support and maintenance of internal Salesforce instance and conducted long-term improvement operations to ensure compatibility with evolving mission requirements.
  • Worked on Marketing Cloud to setup Journeys using Journey Builder and track email activities as part of Campaign flow.
  • Worked on configuring Visual Flows and Process builder to automate functionality in salesforce.
  • Created custom page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
  • Designed Custom Formula Fields, Validation rules, Dependent Fields, Workflow rules, Approval Processes and automated alerts, fields update and email generation using Process Builder.
  • Responsible for all the activities related to Data Loader, Workbench uploading data in CSV files into Salesforce org while checking the correctness, format and quality of entered data.
  • Controlled access of the users into Salesforce org through Security and Sharing Control features like Sharing Settings, Login Access Policies, Network Access, Permission sets; reviewed user profiles, role hierarchies and organization wide default settings.
  • Managed Customer and Partner Cases by implementing Case Assignment Rules, Case Auto-Response Rules, Escalation Rules, Web-to-Case and Email-to-Case features for effective Case Management.
  • Used Gitlab as Code repository using Visual Studio with Salesforce DX, CLI, Unlocked packages, Scratch orgs, Jenkins for development and deployment activities.
  • Used Agile Methodology and Sprint Cycles to breakdown the project into different phases and to effectively accomplish all project goals systematically.
  • Worked on creating Knowledge Share documents, provided support and training to end users for greater user adoption and release management activities.
11/2017 to 10/2018
Salesforce Administrator/ Developer Sentinel One City, STATE,
  • Participated in complete application development life cycle which comprised processes like gathering client requirements, analyzing, designing and testing the functionality with respect to client’s requirements.
  • Developed business use cases and user requirements by working closely with the Sales team and business analysts.
  • Involved in several Salesforce business processes like Lead management, Case management, Campaign management, Forecasting, Pipeline management, Order management and Opportunity Management.
  • Created relationships among objects with Lookup, Self, Master - detail relationship and used Junction objects for many-to-many relationships.
  • Created Security Settings for Roles and Profiles and managed other security sharing settings.
  • Created Workflow rules, Approval processes on various objects to automate actions Email Alert, Field Update, Creating task, outbound messaging and time-dependent actions.
  • Developed Custom Formula Fields, Filed Dependencies, Workflow Rules, and Process Builder for automated alerts, field updates and email generation based on functional requirement.
  • Migrated data to and from data sources like spreadsheets, emails and databases with tools like Data Import Wizard, DML Statements and Batch Apex.
  • Developed and implemented security initiatives to protect important company data.
  • Created several Reports & Dashboards using tabular, summary and matrix formats for Reports; and Visualforce Pages for Dashboards.
  • Regularly monitored various components like Login History, Data and Storage Resources, Setup Changes and Debug Logs.
  • Maintained clean and accurate data by merging duplicate records and developing custom validation rules and formulae.
09/2017 to 11/2017
Salesforce Developer Porch City, STATE,
  • Worked on Designing and Developed Custom functionalities.
  • Implemented JIRA Methodologies, with continuous builds and controlling iterative and incremental projects.
  • Worked closely with Tech Lead and performed detailed analysis of business and technical requirements to design the solutions.
  • Hands on experience using Welkin suite IDE for development.
  • Using best Salesforce practices - Designed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
  • Implemented HMAC (Hash based message authentication code) integration in salesforce to other external system.
  • In porch origination, back end implementation was Java.
  • Salesforce team receive/send data to/from Java team.
  • Based on the requests we need update the data into the salesforce.
  • HMAC is used for web service callout's to secure the data while sending from one system to another system through internet.
  • To generate HMAC, I used HAS-256 algorithm, secret key, Content-MD5 header (if using POST request).
  • Using these parameters, I have created a signature which was base64 encoded.
  • Create a signature that would help external system to verify the sent request to store Lead information from salesforce org.
  • I have implemented one of the complicated algorithms i.e.
  • Round robin case assignment.
  • In this project, basically they are six different kind of queues for managed outbound.
  • Worked on Salesforce Lightning Components for building customized components replacing the existing ones.
  • Also embed Lightning Components in Visual force page by using new Lightning Out feature by event-driven programming.
  • Experience in modifying Visualforce pages to be supported in Lightning Experience and good understanding of lightning mode and its features.
  • Worked on marketing cloud Integrations like inContact, Ring central applications.
  • Lay out communities for various types of customers, set up the self-service options to avoid the first level of support calls to call center.
  • Experience in managing Repositories using Gitlab.
Education and Training
Expected in 05/2016
Master’s Degree: Computer And Information Systems Security
Rivier University - Nashua, NH,

GPA: 3.6/ 4.0

Expected in
Bachelor’s Degree: Electric and electrical Engineering
Global College Of engineering (JNTUA) - , Andhra Pradesh
GPA: 3.6/4.0
  • Salesforce Certified Administrator
  • Salesforce Certified Advanced Administrator
  • Salesforce Certified Platform Developer 1
  • Salesforce Certified Platform App Builder
  • Copado Certified Administrator

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  • Global College Of engineering (JNTUA)

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