Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Dedicated Operations Officer experienced in evaluating performance by interpreting metrics and data. Adept at writing and submitting reports to the CEO on various materials of importance. Expertise in offering extensive knowledge in business development and strategic planning. Adept at analyzing data and performance metrics to obtain a complete business overview. Innovative and creative skillset to optimize operational process and supporting growth to scale.

  • Strategic Planning
  • Performance Optimization
  • Joint ventures and alliances
  • Operations management
  • Profitability improvement
  • Budgeting and finance
  • Relationship building
  • Effective leader
  • Budget development
  • Recruitment
  • Business Development
  • Team Bonding
Work History
Sr. Leader Continuum (executive Leadership), 02/2020 to 10/2020
Sono Bello Body Contouring CentersCalabasas, CA,
  • Executive Leader Sacramento Medical Center, Kaiser Permanente. Reported directly to SVP (CEO) of Medical Center.
  • Direct oversight over the following service lines: Home Health, Palliative Care, Hospice, Skilled Nursing Facility contracting, Transitional Care, Durable Medical Equipment, Transportation, and High Mobility.
  • 5 direct reports, Director of LTC department, Director of Home Health and Hospice, Inpatient and Outpatient Palliative Care Director, Transitional Care Department and Transportation/DME Department Director.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Influential member of medical center executive team to create budgets, quality improvement practices, KPI Dashboards, Care Experience improvement projects, Financial management .
  • Worked collaboratively with Kaiser Permanente Physician group. Develop clinical best practices, readmission task force, long length of stay initiatives to transition patients and repatriate Kaiser Permanente members to health plan facilities.
Regional Director of Operations, 08/2017 to 07/2020
KohlerUpton, MA,
  • Directed team of 7 Area Administrators in operational development of service network, Home Health, Palliative Care, and Hospice including implementation of quality requirements and operating standards.
  • Daily Active Patient Census 10,000+ overseeing 10 agencies within the Southern California Region from Kern County to San Diego County.
  • Produced in collaboration with IT team operational methodologies for creation of dashboards, driver diagrams and KPI reports to evaluate performance, adjust strategies and maintain agile, sustainable operations.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Assisted in recruiting, hiring and training of team members.
  • Participated as executive on the Compliance Committee for the Regional Kaiser Permanente Department for the Continuum of Care department.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Directed HR operations, including strategic workforce planning, goal cascading, performance management, staffing and benefits administration.
  • Developed Team Based strategy to improve quality of care, care experience, decrease direct cost, increase productivity and reduced overtime.
Regional Director of Operations/Business Development Executive, 03/2015 to 08/2017
Doane UniversityLincoln, NE,
  • Served as Operational Director and Business Development for 4 Counties and 7 Home Health agencies.
  • Oversight of 7 Branch Administrators to develop succession training, performance development, and financial/quality management skills
  • Collected and interpreted key metrics to determine which programs met desired outcomes or required further streamlining for success.
  • Drove operational direction, administrative and cost efficiency and coordination of security program initiatives on behalf of clients.
  • Surpassed annual revenue targets through effective oversight of daily operations and strategic initiative implementation.
  • Supported business growth through strategic planning and process development.
  • Increased profitability by optimizing sales and fulfilling lower overhead costs.
Area Administrator, 03/2014 to 03/2015
Catholic Health InitiativeHot Springs, AR,
  • Managed all aspects of Clearwater Home Health Agency.
  • Branch leader for MSA Home Health agency.
  • Brought failing agency to top performing agency within the company. Grew census from 28 patients to 189 active census within a year.
  • Created new referral partners boosting revenues while decreasing cost through increased productivity.
  • Implemented new EMR technology.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
  • Hired new high performing staff in the field and back office.
Director(Branch Administrator) , 03/2013 to 03/2014
BayadaCity, STATE,
  • Hired to start new Home Health agency in Pasco county region Fl.
  • Company decided to change direction and not open new agency.
  • Served as interim Administrator and developed strategies for expanding footprint.
  • Worked collaboratively with Sales Director to increase referral sources.
  • Worked collaboratively with Clearwater branch Administrator to manage KPI workflows, quality outcomes, and billing.
Patient Care Supervisor (DPS), 03/2012 to 03/2013
BayCare Home HealthCity, STATE,
  • Director over Team 5, 1000+ ADC, managed 30+ field clinicians.
  • Established new policies and updated existing policies to improve standard of care for patients.
  • Collaborated with staff, management and external groups to coordinate patient care.
  • Prepared and reviewed infection control surveillance reports to identify trends and develop effective actions to control and prevent infections.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
Athletic Director, 08/2011 to 03/2012
Vinton County Public SchoolsCity, STATE,
  • Paired individuals to achieve best fit for athletic and academic programs.
  • Recruited and interviewed individuals for coaching jobs and other athletic department staff positions.
  • Oversaw coach salaries, pay rates and all other program budget aspects.
  • Supervised student information, including grades for eligibility requirements and collected paperwork for annual physicals.
  • Ordered equipment for all sports and kept meticulous records on athletic equipment inventory.
  • Built trust with athletes and coaching staff by being courteous, respectful, responsible and professional at all times.
  • Arranged transportation for athletes to participate in away games, tournaments and other events.
Home Health Case Manager, 08/2009 to 03/2011
Holzer Medical SystemCity, STATE,
  • Worked FT as field case manager RN covering Gallia and Athens County for 1 year, proceeded to work part-time year following.
  • Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
  • Coordinated program referrals for community-based resources.
  • Documented case notes daily and coordinated follow-up for seamless case management.
  • Organized clinical documentation, treatment plans, and referrals.
ICU RN, 05/2004 to 08/2009
Baptist Health South Florida South FloridaCity, STATE,
  • Floated to all ICU units CCU, Neuro, Med/Surg, and Open Heart
  • Participated on performance improvement committees.
  • Provided skilled, timely and level-headed emergency response to critically-ill patients.
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
Teacher, Coach, Athletic Dir, and Asst. Principal, 08/1990 to 08/2009
Miami-Dade County Public SchoolsCity, STATE,
  • Taught various grade levels ranging from 2-12 grades in physical fitness, Health education, sports injuries and prevention.
  • Coached Girls Varsity Basketball grades 9-12.
  • Athletic Director for Class 6A High School
  • Selected for the Superintendent Interim Assistant Principal program to transition into Principalship for Dade County Public Schools.
  • Oversaw administrative functions such as schedule management and protocols for orientation, registration and related activities.
  • Supervised and evaluated teaching and support staff through instructional leadership and professional development.
  • Evaluated and revised lesson plans and course content to facilitate and moderate classroom discussions and student-centered learning.
Bachelor of Science: Exercise Physiology, Expected in
Florida International University - Miami, FL
Bachelor of Science: Nursing, Expected in 04/2004
Barry University - Miami, FL
Master of Science: Organizational Leadership, Expected in 07/1999
Nova Southeastern University - Davie, FL

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Resume Overview

School Attended

  • Florida International University
  • Barry University
  • Nova Southeastern University

Job Titles Held:

  • Sr. Leader Continuum (executive Leadership)
  • Regional Director of Operations
  • Regional Director of Operations/Business Development Executive
  • Area Administrator
  • Director(Branch Administrator)
  • Patient Care Supervisor (DPS)
  • Athletic Director
  • Home Health Case Manager
  • ICU RN
  • Teacher, Coach, Athletic Dir, and Asst. Principal


  • Bachelor of Science
  • Bachelor of Science
  • Master of Science

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