regional director of operations business development executive resume example with 20+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Dedicated Operations Officer experienced in evaluating performance by interpreting metrics and data. Adept at writing and submitting reports to the CEO on various materials of importance. Expertise in offering extensive knowledge in business development and strategic planning. Adept at analyzing data and performance metrics to obtain a complete business overview. Innovative and creative skillset to optimize operational process and supporting growth to scale.
Skills
Strategic Planning
Performance Optimization
Joint ventures and alliances
Operations management
Profitability improvement
Budgeting and finance
Relationship building
Effective leader
Budget development
Recruitment
Business Development
Team Bonding
Work History
02/2020 to 10/2020Sr. Leader Continuum (executive Leadership)Sono Bello Body Contouring Centers | Calabasas, CA,
Executive Leader Sacramento Medical Center, Kaiser Permanente. Reported directly to SVP (CEO) of Medical Center.
Direct oversight over the following service lines: Home Health, Palliative Care, Hospice, Skilled Nursing Facility contracting, Transitional Care, Durable Medical Equipment, Transportation, and High Mobility.
5 direct reports, Director of LTC department, Director of Home Health and Hospice, Inpatient and Outpatient Palliative Care Director, Transitional Care Department and Transportation/DME Department Director.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Influential member of medical center executive team to create budgets, quality improvement practices, KPI Dashboards, Care Experience improvement projects, Financial management .
Worked collaboratively with Kaiser Permanente Physician group. Develop clinical best practices, readmission task force, long length of stay initiatives to transition patients and repatriate Kaiser Permanente members to health plan facilities.
08/2017 to 07/2020Regional Director of OperationsKohler | Upton, MA,
Directed team of 7 Area Administrators in operational development of service network, Home Health, Palliative Care, and Hospice including implementation of quality requirements and operating standards.
Daily Active Patient Census 10,000+ overseeing 10 agencies within the Southern California Region from Kern County to San Diego County.
Produced in collaboration with IT team operational methodologies for creation of dashboards, driver diagrams and KPI reports to evaluate performance, adjust strategies and maintain agile, sustainable operations.
Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
Assisted in recruiting, hiring and training of team members.
Participated as executive on the Compliance Committee for the Regional Kaiser Permanente Department for the Continuum of Care department.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Directed HR operations, including strategic workforce planning, goal cascading, performance management, staffing and benefits administration.
Developed Team Based strategy to improve quality of care, care experience, decrease direct cost, increase productivity and reduced overtime.
03/2015 to 08/2017Regional Director of Operations/Business Development ExecutiveDoane University | Lincoln, NE,
Served as Operational Director and Business Development for 4 Counties and 7 Home Health agencies.
Oversight of 7 Branch Administrators to develop succession training, performance development, and financial/quality management skills
Collected and interpreted key metrics to determine which programs met desired outcomes or required further streamlining for success.
Drove operational direction, administrative and cost efficiency and coordination of security program initiatives on behalf of clients.
Surpassed annual revenue targets through effective oversight of daily operations and strategic initiative implementation.
Supported business growth through strategic planning and process development.
Increased profitability by optimizing sales and fulfilling lower overhead costs.
03/2014 to 03/2015Area AdministratorCatholic Health Initiative | Hot Springs, AR,
Managed all aspects of Clearwater Home Health Agency.
Branch leader for MSA Home Health agency.
Brought failing agency to top performing agency within the company. Grew census from 28 patients to 189 active census within a year.
Created new referral partners boosting revenues while decreasing cost through increased productivity.
Implemented new EMR technology.
Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
Hired new high performing staff in the field and back office.
03/2013 to 03/2014Director(Branch Administrator) Bayada | City, STATE,
Hired to start new Home Health agency in Pasco county region Fl.
Company decided to change direction and not open new agency.
Served as interim Administrator and developed strategies for expanding footprint.
Worked collaboratively with Sales Director to increase referral sources.
Worked collaboratively with Clearwater branch Administrator to manage KPI workflows, quality outcomes, and billing.
03/2012 to 03/2013Patient Care Supervisor (DPS)BayCare Home Health | City, STATE,
Director over Team 5, 1000+ ADC, managed 30+ field clinicians.
Established new policies and updated existing policies to improve standard of care for patients.
Collaborated with staff, management and external groups to coordinate patient care.
Prepared and reviewed infection control surveillance reports to identify trends and develop effective actions to control and prevent infections.
Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
08/2011 to 03/2012Athletic DirectorVinton County Public Schools | City, STATE,
Paired individuals to achieve best fit for athletic and academic programs.
Recruited and interviewed individuals for coaching jobs and other athletic department staff positions.
Oversaw coach salaries, pay rates and all other program budget aspects.
Supervised student information, including grades for eligibility requirements and collected paperwork for annual physicals.
Ordered equipment for all sports and kept meticulous records on athletic equipment inventory.
Built trust with athletes and coaching staff by being courteous, respectful, responsible and professional at all times.
Arranged transportation for athletes to participate in away games, tournaments and other events.
08/2009 to 03/2011Home Health Case ManagerHolzer Medical System | City, STATE,
Worked FT as field case manager RN covering Gallia and Athens County for 1 year, proceeded to work part-time year following.
Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
Coordinated program referrals for community-based resources.
Documented case notes daily and coordinated follow-up for seamless case management.
Organized clinical documentation, treatment plans, and referrals.
05/2004 to 08/2009ICU RNBaptist Health South Florida South Florida | City, STATE,
Floated to all ICU units CCU, Neuro, Med/Surg, and Open Heart
Participated on performance improvement committees.
Provided skilled, timely and level-headed emergency response to critically-ill patients.
Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
Communicated with healthcare team members to plan, implement and enhance treatment strategies.
08/1990 to 08/2009Teacher, Coach, Athletic Dir, and Asst. PrincipalMiami-Dade County Public Schools | City, STATE,
Taught various grade levels ranging from 2-12 grades in physical fitness, Health education, sports injuries and prevention.
Coached Girls Varsity Basketball grades 9-12.
Athletic Director for Class 6A High School
Selected for the Superintendent Interim Assistant Principal program to transition into Principalship for Dade County Public Schools.
Oversaw administrative functions such as schedule management and protocols for orientation, registration and related activities.
Supervised and evaluated teaching and support staff through instructional leadership and professional development.
Evaluated and revised lesson plans and course content to facilitate and moderate classroom discussions and student-centered learning.
Education
Expected in to to Bachelor of Science | Exercise PhysiologyFlorida International University, Miami, FLGPA:
Expected in 04/2004 to to Bachelor of Science | NursingBarry University, Miami, FLGPA:
Expected in 07/1999 to to Master of Science | Organizational LeadershipNova Southeastern University, Davie, FLGPA:
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Resume Overview
School Attended
Florida International University
Barry University
Nova Southeastern University
Job Titles Held:
Sr. Leader Continuum (executive Leadership)
Regional Director of Operations
Regional Director of Operations/Business Development Executive